Sales Customer Service

Andre Dawkins

**** ********** ******, ** *****

757-***-**** . **********@***.***

Professional Summary

On-site visits. Event planning. Sales Training. Small Business Presentations

B2B and B2C clients . Retail Training . Relationship Building . Technology

Trainer

Special Events Coordination. Radio Advertising . MC . Sound Director . DJ

PROFESSIONAL EXPERIENCE

Sutherland Global Services . Chesapeake, VA 23320 . 2011 to Present

Trainer

Train licensed and non-licensed agents on program goals of various clients.

Develop training materials and job aides to assist all agents and

employees in achieving program and sales objectives. Develop database to

assist in tracking coaching sessions and calibrations. Acquire in depth

knowledge of and train on all life and health, property and casualty, and

customer service programs.

Self Employed . Chesapeake, Virginia 23323 . 2005 to 2011

Helping clients achieve goals through high quality insurance and investment

products

Consultant

Consult with clients to analyze their Insurance/financial situations and

develop strategic solutions to further their Insurance/financial-planning

goals. Build business and customer relationships that complement the

ability to build a solid client base. Conduct financial seminars within

the local community.

. Master Builder

. Gold Award

. Silver Award

. Bronze Award

Calvary Evangelical Baptist Church . Portsmouth, VA 23701 . 2007 to 2012

Reaching the world for the Gospel

Sound Director

Mix live sound. Ensure high sound quality during Sunday Worship Service.

Recruit and train and lead the volunteer sound technicians. Record, edit,

and mix Sunday sermons for radio broadcast and voice over production.

. Mix live worship event with National Recording Artist Nicole Mullen

. Mix Live concert with National Recording Artist Alvin and Sean

Slaughter

Edward Jones Investment Company . Laurel, Maryland 20707 . 2002 - 2005

Full Service Brokerage Firm

Investment Representative

Build and manage a diversified portfolio of mutual funds, stocks, and bonds

for clients. Provide advice and financial services for clients including

Life, Long Term Care and Disability Insurance. Help clients achieve their

long term financial goals.

. Opened the first Edward Jones branch office in the city of Laurel

. President of Friends of Laurel

. Director of Board of Trade

. MC for City of Laurel Fourth of July Celebration (50,000+

attendance)

MarketStar Corporation . Ogden, Utah 84401 . 2001 - 2002, 2008

Outsource Sales and Marketing Company

Microsoft Presenter/Field Trainer

Host and present seminars, technology presentations and trainings across

the country to small business owners, office managers, technology decision

and lay people on how to use the Pocket PC/Windows Mobile, HP Computer and

Server Hardware, and Windows and Microsoft Office technology. Build

relationships and train retail personnel on wireless products and services

featuring Blackberry Smartphones. Develop client's presence in the local

retail market. Merchandise store locations with featured products,

marketing materials and complete partner dynamics reporting daily. Client

list includes: Microsoft, BlackBerry, Verizon, and HP.

Measured Marketing/Mobile Media Enterprises . Atlanta, GA 30340 . 2002 -

2002

Mobile Marketing

Sales Market Manager

Set up and plan retail and special events of a specialized show vehicle for

the purpose of selling Comcast @home broadband high speed internet services

and products. Train and manage a field sales crew on the operation of a

$500,000 presentation vehicle that included 4 computer work stations. Train

the staff on product knowledge and the aspects of selling. Manage an event

budget, writing post retail and event reports, and troubleshooting computer

hardware problems. Work closely with the client on the development of the

program.

Flair Communications . Chicago, Illinois 60654 . 1998 - 2000

Full Service Marketing and Communications

Market Manager

Create / coordinate special events and promotions in the Washington DC and

Baltimore area which expanded to cover Richmond and Norfolk, Virginia for a

fortune 100 client. Conceptualize promotions to increase sell-through in

the retail channel. Supervise a staff and manage a product sampling team.

Manage budget. Develop and evaluate event and marketing proposals and

compile weekly and monthly reports. Launch new marketing and advertising

campaigns. Develop and implement cross-market promotions; survey customers,

analyze research and determine new methods of marketing.

. Awarded Richmond and Baltimore Market

. National Promotion Consultant

CBS Radio . Greenbelt, Maryland 20770 . 1992 - 1998

Top 40 Radio Station

Assistant Promotions Director

Create/Coordinate all special events and promotions for the number one

radio station in the Washington DC market. Organize charity fund-raising,

radio station image positioning, and community outreach activities.

Responsibilities also included writing event advertising, radio promos,

developing promotional materials and generating publicity. Act as a liaison

between the radio station and city and state organizations, media vendors

and nightclubs; negotiate contracts. On-air responsibilities included a

live mix show and music production.

. Arranged radio station's first ever Interview with the President of

the United States

. Remixed Bestselling single "Whomp There It Is" (1 million copies

sold)

. Creator of "Big Money" station promotion

EDUCATION

Columbia School of Broadcasting Arlington, Virginia

Washington Bible College, Lanham, Maryland

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