Human Resources Customer Service

Paul r. Dwigans

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HUMAN RESOURCES/OPERATIONS DIRECTOR

Strategic, results-driven leader with broad experience meeting and

surpassing organizational goals in demanding operations and human resources

roles. Diverse background in fast-paced, high-pressure military roles,

serving large constituencies in a human resources capacity and ensuring

effective 24/7 operations of military units. Onboard and train personnel,

conduct employee evaluations, coordinate pay and awards, provide mediation

and counseling, enhance workplace safety, and health. Oversee global, wide-

ranging operations and communicate effectively with high-level leadership.

Top Secret security clearance, and special training in compliance with

Equal Opportunity standards and regulations.

Areas of Expertise

Human Resources Leadership ? Operational Management ? Effective Team

Leadership

Personnel Training ? Employee Evaluation ? Compensation & Incentives ?

Mediation

Equal Opportunity Regulation ? Productivity Enhancement ? Process

Improvement

Effective Communications ? Conflict Resolution ? International Liaison Work

? Event Planning

professional experience

U.S. ARMY OPERATIONS CENTER, NATIONAL MILITARY COMMAND CENTER, Washington,

D.C.

Operations Manager, 2012-2013

Responsible for producing daily reporting on international and domestic

activities of more than 1 million employees worldwide, with topics

including wartime activities. Provide Army chief of staff, other senior

Pentagon leaders, and Army leaders worldwide with daily briefings and

executive summaries. Oversee staff of three and supervise call center.

Key Accomplishments:

. Support response to natural disasters and other threats to U.S. by

activating Army personnel.

. In command of tracking global locations of senior leaders globally.

. Publish Operations Orders and alerts for varying U.S. contingency

operations.

NORTH ATLANTIC TREATY ORGANIZATION (NATO), Arlington, VA - Pakistan -

Afghanistan

Operations Manager, 2010-2012

Coordinated operations between foreign militaries and the International

Security Assistance Force, cultivating relationship of trust between U.S.

and foreign military services through cultural and linguistic expertise.

Supervised personnel in two field offices. Oversaw combined operations and

event planning as well as daily problem solving. Served with 1st Cavalry

Division, with duty at Peshawar, Pakistan, and the U.S. Embassy in

Islamabad. Studied basic Persian-Dari at Defense Language Institute,

Arlington, VA.

Key Accomplishments:

. Eased international tensions by resolving more than 350 potential

international incidents and coordinating more than 750 operations in a

high-stress environment.

. Awarded the Bronze Star Medal for meritorious service.

U.S. ARMY SPECIAL OPERATIONS COMMAND (AIRBORNE), Fort Bragg, NC

Director, Human Resources Operations Division, 2009-2010

Oversaw personnel activities, thus, serving more than 27,000 employees and

supervising 12 employees within two divisions. Served as Congressional

liaison, coordinated compensation and awards, conducted employee

evaluations, and managed databases. Planned and coordinated events and

conferences. Also served as chief of staff of the Joint Information Support

Operations Task Force (Special Operations), serving 140 personnel in Doha,

Qatar.

Key Accomplishments:

. Achieved nearly 100% accuracy in submission of 1,800+ awards and

personnel evaluations.

. Planned and executed, with zero defects, the highly visible Gold Star

Family Memorial event.

Paul r. Dwigans, Page 2

612 BLUFF POINTE, COLUMBIA, SC 29212 ? 803-***-**** ?

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U.S. Army, 2nd INFANTRY DIVISION, CAMP RED CLOUD, Uijongbu, Republic of

Korea

Director, Equal Employment Opportunity Program, 2008-2009

Supervised staff of four with responsibility over six additional workers in

three field offices. Directed Equal Opportunity Program serving 11,000

employees, specializing in mediation, conflict resolution, counseling,

sexual harassment prevention, and Equal Opportunity training. Increased

productivity, health, and safety of the work environment by integrating and

synchronizing multiple sensitive programs.

Key Accomplishments:

. Earned praise from Army senior leaders and dignitaries for planning and

executing six world-class ethnic and special observances

. Recognized by division for outstanding performance in mediation and

counseling

U.S. Army, HUMAN RESOURCES SCHOOL, Fort Jackson, SC

Chief, Advanced Officer Training Division, 2007-2008

Managed the Advanced Officer Human Resources Training Program of

Instruction, serving more than 350 officers annually. Managed three courses

and supervised a staff of four instructors, providing training in human

resources systems, database management, awards, evaluations, promotions,

and contracting.

Key Accomplishments:

. Shaped development and implementation of new human resources planning

and operations.

. Implemented weekly training meeting to integrate and synchronize

requirements across school.

U.S. Army, 120th HUMAN RESOURCES BATTALION (RECEPTION), Fort Jackson, SC

Chief of Staff (Battalion Executive Officer), 2005-2007

As executive officer of the U.S. Army's largest reception battalion,

managed reception operations and distribution center around-the-clock. Led

staff of 62 employees focusing on employee relations and customer service,

and oversaw processing of more than 45,000 accessions annually.

Key Accomplishments:

. Managed budget of more than $1.7 million dollars, closing the year on-

plan.

. Increased timeliness of evaluations and awards.

. Improved communication effectiveness by spearheading first ever bi-

monthly battalion training meeting

Previous positions include: Chief of the Human Resources Division for the

6th Recruiting Brigade in Las Vegas, NV, and Information Support Operations

Officer and Detachment Commander for the 1st Military Operations Support

Battalion (Airborne) at Fort Bragg, NC, and the U.S. Embassy in La Paz,

Bolivia.

EducatioN

. Webster University, St. Louis, MO, Master of Arts, Human Resource

Management

. University of Utah, Salt Lake City, UT, Bachelor of Science, Political

Science

MILITARY EDUCATION & TRAINING

. Defense Language Institute, Basic Persian-Dari, Department of Defense,

Arlington, VA

. Defense Equal Opportunity Management Institute, Trained EO and

Mediator, Department of Defense, Patrick Air Force Base, FL

. Soldier Support Institute, (Qualified Instructor and Trainer), U.S.

Army, Fort Jackson, SC

. Command and General Staff College, U.S. Army, Fort Leavenworth, KS

. JFK Special Warfare Language School (Basic Spanish), U.S. Army, Fort

Bragg, NC

. Regional Studies Course (Latin America), U.S. Army, Fort Bragg, NC

. Civil Affairs and Psychological Operations Courses, U.S. Army, Fort

Bragg, NC

. Adjutant General Officer Advance Course (Human Resources), U.S. Army,

Fort Jackson, SC

. Infantry Officer Basic Course, Airborne and Ranger Schools, U.S. Army,

Fort Benning, GA

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