Quality Assurance Training

Career Summary

To obtain employment with an agency/company that will enable me to utilize

my education, training and experiences listed:

Classroom training of 20 - 50 employees to maintain compliance with company

policies, procedures and State regulations for operation. Excellent written

and verbal communication skills Highly organized analytical /critical

thinking skills . Supervisory of 20 - 45 employees. Provided case

management and Psycho social education to various populations of diverse

ages and backgrounds. Ability to work therapeutically with individuals with

physical and mental disabilities. Provide counseling and referral

information Crisis prevention/ intervention. Able to adapt to and implement

change quickly and effectively. Able to creatively think outside the box

without limitations .

Education

. Grand Canyon University - (Presently Attending)

. Masters of Substance Abuse Counseling & Professional Counseling

Kent State University - Kent, OH (2007)

. Bachelor of Arts and Sciences

Majors: Psychology and Justice Studies

Minor: Paralegal Studies ABA Certification

Kent State University - Kent, OH (2006)

. Associates Degree in General Studies

Computer Skills

. Experience with Microsoft Word, Power Point, Excel, Access and

Internet Searching, Epic Inpatient (EMR)

Training

. EPIC - ClinDoc/ Ancillary Inpatient (EMR) Duke Hospital- Classroom

training of Super Users, End User and Staff

. PCP/ PCT Training

. FFT ( Functional Family Therapy)

. Peer Support Training

. NCI-Current

. First Aid/ CPR- Current

. Substance Abuse Counseling Training

. Quality Assurance (2002)

. Ohio Department of Mental Retardation and Developmental Disabilities

(MR/DD) State Certification (2001- present)

Work Experience

QMRP Clinical Supervisor( DD) ResCare Community Alternatives (11/2011-

5/2012)

. Managed profit and loss of business operations for facility

. Provided case management to coordinate services and link to community

resources for IDD (MR/DD) clients

. Assisted with creating daily living treatment plans with MH/ MR

clients to identify and achieve their goals

. Coordinated and facilitated team meetings with Speech Pathologist,

Nutritionist, Nurse, and Behavior Therapist to evaluate clients'

progress and future needs to maintain their health and safety

. Conducted audits and monitoring of client finances and monthly

expenditures for all purchases

. Conducted employee interviews, hiring and train managers and staff on

policies and procedures for operations required, safety drills, in-

services for clients care in the residential group home

. Weekly Medication monitoring and auditing for accuracy

. Maintained operations of residential group within budgetary

requirements and weekly payroll

QP Substance Abuse Case Coordinator (QP SA/ MH) Cascade Community Choices,

Durham, NC (05/2009- 12/2011)

. Provided case management and monitoring of caseloads for women with

children residing in the homeless shelter

. Coordinated and linked consumers with addictions to community

resources to promote recovery, relapse prevention, and crisis

stabilization

. Facilitated psychosocial education groups of 5- 20 consumers to manage

lives and daily needs

. Engaged consumers in learning healthy appropriate independent living

skills to support remaining clean and sober

. Educated consumer on how to enjoy life and leisure activities without

engaging in drug/ alcohol use

. Provide training and collaborations with staff to increase positive

interactions with consumers

Provided coordinate services for women and children for community

resources and medical needs

. Provided on call crisis coverage to assist with emergencies and

stabilization

. Advocated on behalf of consumers with community agencies and social

services agencies

. Coordinated access and information to consumers with employment and/or

Vocational Rehabilitation Services

. Facilitated weekly budgeting classes for 5-20 consumers and weekly

monitoring of financial records

QP Intensive In Home Specialist ( Mental Health) Triumph, Raleigh, NC (

10/2008 - 06/2011)

. Collaborated with treatment team to create and implement therapeutic

interventions as identified by PCP goals

. Provided crisis stabilization to consumers and their family

. Provided in home mental health counseling to consumer and family to

prevent out of home placement and encourage family unification

. Provided case management assistance to consumers and family that acts

to access therapeutic resources available in the home and community

. Monitored, assessed and assisted consumers with managing and

developing of coping skills associated with their mental health needs

. Facilitated psychosocial education to consumers using behavior

modifications to promote learning, managing and development of healthy

coping skills that encourage health,wellness and mental health

stabilization

. Demonstrated and encouraged positive interactions and communications

between families

Area Director ( QP MH/DD) Selective Option Inc., Youngstown, OH (06/2002-

09/2008 )

. Hire, train, and manage supervisors

. Managed profit and loss of monthly operations and established yearly

budgets

. Implement company policies, procedures and programming that instructs

direct care staff when they provide care for clients and ensure

documentation accuracy according to state and federal guidelines

. Manage all financial needs of clients receiving services

. Develop policies and procedures according to State and Federal

Guidelines for operation

. Filed documents with state secretary for business legal existence and

certificate of good standing

. Maintained and filed accurate records of operation of company for

State and Federal compliance

. Quality assurance reviews and audits

. Developed Individual Service Plans (ISP) with treatment goals for

Child/ Adult ( MH/DD) consumers

Direct Care Provider (QP MH/DD) (PRN) Selective Option Inc. Youngstown, OH

(11/2001- 09/2008)

Police Clerk/ Dispatcher Youngstown Police Department, Youngstown, OH

(2002)

Direct Care Provider ( AP MH/DD) Consumer Support Services Youngstown, OH

(2000- 2002)

Certified Child Care Provider Mahoning and Trumbull Counties, OH (1998-

2001)

Certified Nursing Assistant GREENBRIER NURSING Center, Liberty, Oh (1990-

1994)

Dear Sir/ Madam,

Please accept this letter and resume, as an expressed interest in

joining your establishment for the position currently open that will allow

me to demonstrate my commitment to provide quality service.

Through work experience, I have achieved the ability to actively

listen, prioritize assignments, and clearly analyze issues using critical

thinking skills to produce effective results in a timely manner while

maintaining the highest level of confidentiality

I consider myself a fast learner, ethical, extremely detail-oriented,

dependable, highly adaptable to change, able to multi-task, self-motivated,

physically and mentally fit, trainable, able to adjust to various work

environments, and hard working with a great sense of humor. I enjoy working

with a team or individually with the capacity to create very productive

results. I possess excellent command of the English language with the

ability to articulate this both written and orally.

I am certain I will make a valuable contribution to your organizations

continued growth and success, and welcome the opportunity to meet with you

and discuss this personally. If you need additional information please

contact me.

Thank you for the courtesy of reviewing this material and for your

forthcoming response.

Most Cordially,

Tracy R. Vaughn

Contact this candidate