Customer Service Manager

Kelly McKinnon

*** ****** ****

Winthrop, MA ****2

H: 617-***-****

M: 978-***-****

********@***.***

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people.

Many years experience relating to adminstrative duties. Demonstrated ability to provide

exceptional support and service for a broad-range of staff and clients.

Skill Highlights

• Problem resolution • Meets/exceeds goals

• Administrative support • Self-starter

• Schedule management • Project planning

• Highly organized • Attention to detail

• Critical thinking • Administrative operations

Core Accomplishments

Multitasking

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception

within high-volume environment. Handled care of offices, vehicles maintenance,

and all vehicle responsibilities. Maintained daily work schedules and all

technician scheduling.

File Management

• Prepared monthly reports for records, closed terminated records, completed final

audit of charts and insured that all documentation has been received and filed.

Customer Service

• Handled customers effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to maximize efficiency.

Monthly Reporting

• Organized billing and invoice data and prepared accounts receivable and

expected revenue reports for controllers.

Training

• Successfully trained staff in all office systems and databases, policies and

procedures while focusing on minimizing errors and generating superior results.

Professional Experience

Independence Auto Glass, Inc. Revere, MA

September 2008

Office Manager

To

Managed daily office operations and maintenance of equipment, maintaining accurate

Present

records for all business supplies. Served as corporate liaison between the finance, IT and

marketing departments. Performed regular telephone contact with providers to discuss status

of rebilling and reimbursement process to ensure account resolution. Verified and created

claim numbers by communicating with various insurance companies. Excelled within

deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Created company's first employee manual including training and development, tracking of all

off-site cell phones, computers, copy/fax machines and jobsite plans. Processed accounts

receivable and accounts payable.

September 2006 Center for Community Independence Revere, MA

Center for Community Independence Revere, MA

September 2006-

2008

Shift Leader

Oversaw daily office operations for staff of 22 employees. Managed medical supply

inventory, insurance records, patient charts and company files using online tracking

system. Planned and developed the implementation of facility's resident care policies.

Arranged all client schedules including work and educational duties. Contacted insurance

providers to verify correct insurance information and get authorization for proper billing

codes. Updated patient accounts and information on a daily basis. Secured housing and

all aspects of clients living situations. Maintained 16 client Condiminiums and their

upkeep and maintence.

Northeastern University Boston, MA

Education

Bachelor of Science in Education/Speech Pathology

Graduated June 1988

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