Customer Service Quality Assurance

Tameika Holt

***** ****** ** ***********@*******.*** Home: 909-***-****

Fontana, CA 92336 Cell: 909-***-****

• Objective: To secure employment in the areas of but not limited to, Case

Management, Account Management, Quality Assurance, Inventory Control, Sales,

Customer Service and any related positions that possess the potential for

advancement and long term employment. I am an ideal candidate to mentor, I am a

quicker learner, willing to work long hours and continue any and all education needed to

perform in the most efficient and beneficial manor in the best interest of my employer. I

am an asset to any employer based on my office, communication and leadership skills. I

believe hard work and integrity is the key to achieve any level of success whether in the

workforce or in your personal life.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of all company goals. Lead by example

and ensure the execution of all company policies and guidelines.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Employee Evaluations

Resolution Strong Communication Ability

Retail Operations

Management

Professional Experience

10/10 to 01/13

FOREVER 21 Riverside, CA

Assistant Manager

Responsible to recruit, tr a in and supervise 45+ customer service reps and

c ashiers. J ob duties include interviewing new hi res, and actively ensure

employees a re tr a ined and staffed appropr i ately. H a ndle customer

compla ints as well as any customer service issues. Achieve weekly,

monthly and annua l comp and ta rget goals. M a inta in a strict

operational discipline structure within the store. Support the Store

M an ager to provide accurate and timely employee evaluations. Support a

cultu re of retention. Ensure store team commits to and executes customer

service standa rds. Recognize individua l and team customer service

a chievements. Actively engages with the Store M anager on efforts towa rds

store profitabil ity and team performance and mora le. Collaborate with

t he Visual M an ager, Assistant M anagers and other Co-M anagers to

i ntegrate operationa l and visual objections. Responsible for ensuring

policies and procedures a re followed throughout the store.

04/09 to 10/10

Shirley Williams, ISR – Rancho Cucamonga, CA

Administrative Assistant

Jobs duties include handling the day to day office requirements of an Independent Sales

Rep, scheduling meetings, cold calling business owners or managers to prescreen

potential clients, crisis intervention, problem resolution, bookkeeping, contract

development, accurate reporting, computer skills, assertiveness, good interviewing

s kills self motivation, and the ability to work under strict timelines.

Champs Sports – Rancho Cucamonga, CA 07/06 to 04/09

Assistant Store Manager

Job duties included payroll, shipping and receiving, sales, staff management, customer service,

problem resolution, developing visual displays, creating floor layouts, inventory control, and

bookkeeping, hiring and training of staff. This job required long hours and strict time

management skills, accurate reporting and the ability to work under pressure.

Kmart Stores – Ontario, CA 10/00 to 08/06

Front End Lead

Job duties included, handling of various machines, customer complaints, returns product

location, money handling, bookkeeping, training of new staff, computer and register skills,

creative problem solving skills, mediation between staff members and often times between

staff and customers, an accurate knowledge and interpretation of policy and procedure.

Education and Training

Chaffey College Rancho Cucamonga 2013

Associate Degree, Business Administration

Don Lugo High School 2000

College Prep courses

Skills

• Typing Approximately 40 wpm

• Microsoft Officer

• PowerPoint

• Ten Key

• Record Keeping

• Office Management

Contact this candidate