Sales Manager

Kenneth J. Kilkenny

631-***-**** 631-***-**** ( ********@*****.***

Summary

Systems Administrator with a strong technical background in desktop

support, server and project management. Results-oriented, focused, and able

to work independently and with teams in fast paced environments.

Macintosh OSX Mac and Win servers Symantec Endpoint, Norton

Windows TCP/IP Excel, Word, PowerPoint

Unix DHCP Photoshop; Illustrator

Routers, Switches Business Continuity Quark Xpress

Professional Experience

Publishers Clearing House, Port Washington, NY 2001-2011

Systems Administrator

Managed servers and clients, home directories, rights and privileges.

Performed troubleshooting for clients' desktops and server issues.

Administered, upgraded and patched servers and clients.

. Installed, configured and supported Mac OSX desktops for creative and

internal production departments resulting in minimized downtime.

. Remotely managed approx 90 on-site clients and numerous outside

vendors with Apple Remote Desktop, Timbuktu and VNC allowing greater

user efficiency.

. Created and managed Filemaker accounts and groups.

. Utilized Microsoft Excel and Word to create project plans for various

software and system upgrades.

. Troubleshot printing and print queue issues with a high success rate.

. Managed users and groups in Open Directory keeping with company

compliance.

. Maintained Network Map of server, client and printer connections on

LAN switches which assisted networking group.

Acclaim Entertainment, Glen Cove, NY 1992-2001

Production Manager (1995-2001)

Supervised the trafficking and coordinated projects with the advertising

and marketing departments for a leader in software for the entertainment

industry.

. Demonstrated strong interpersonal skills while serving as a liaison to

various departments.

. Improved productivity by implementing a quality vendor program.

. Achieved deadlines for trade shows and sales meetings.

Graphic Designer (1992-1995)

Worked closely with Marketing and Sales Departments to produce unique and

interesting projects.

. Developed design for packaging, instruction manuals and sales POP

materials which increased company sales.

Education

Bachelor of Arts - SUNY at New Paltz, New Paltz, NY

AFFILIATIONS

Auxiliary Police Officer SCPD 4th PCT

Member Knights of Columbus

Asst. Scout Leader Troop 272 Ronkonkoma

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