Customer Service Manager

Linda A. Reluz

** ****** *******

Edison, New Jersey 08820

Home Phone 732-***-****

Cell phone 908-***-****

OBJECTIVE: To obtain a challenging position which will utilize my abilities to contribute

to the growth and efficiency of the company as well as obtaining

opportunities for personal career development.

HIGHLIGHTS

Extremely organized and efficient

Capable of handling multiple projects simultaneously

Excellent public relations and customer interaction

Problem solving

Detail oriented

EDUCATION

James Madison High School, Brooklyn, NY Diploma 1972

Seaman’s Institute of New York, NYC, NY Certificate 1980

EMPLOYMENT

2010 - 2012 APA Logistics, LLC, 150 Pulaski St., Bayonne, NJ 07002

Export FCL Manager

Responsibilities include negotiation of service contracts with various

steamship lines and trucking companies. Logistics, bookings preparing all

FCL and LCL documentation for ocean shipments, dock receipts, AES

filings, bills of ladings, hazardous cargo documentation, letters of credit.

Handling ocean shipments A thru Z. Preparing, quoting and filing rates.

Oversize cargo and project shipments. Foreign to foreign shipments.

Heavy phone customer service interaction. Meeting with customers.

Weekly profit/loss reports. Troubleshooting. Participation in management

meetings. Training personnel. Dealing with overseas agents.

2003 - 2009 Gulf American Lines, 220 Snyder Ave, Berkeley Heights, NY 07922

Export Account Dept. Manager

Responsibilities include logistics, booking, preparing all FCL and LCL

transport documentation, NVOCC operations, bills of lading, letters of

credit, AES filings, dock receipts, container load plans and cargo manifest.

Overseeing actual loading of consolidated cargo. Preparing consular

documentation. Heavy customer service interaction. Daily dealings with

overseas customers and overseas agents. Weekly profit/loss reports.

Overseeing department for various top accounts.

1984 - 2003 Pana-York Maritima, Ltd., 84 Elm St., Westfield, NJ 07090

Export Traffic Manager

Responsible to handle all forms of NVOCC operations, which included

Making, quoting and filing of all rates, preparing all ocean documentation,

Bills of lading, letters of credit, dock receipts, shippers export

Declarations, consolidated container load plans, and cargo manifests.

Dealing with various consulates and preparing consular documentation.

Preparing hazardous cargo documentation and load plans. Instructed

warehouse of daily cargo requirements and advised load plan of containers.

Overseeing actual loading of export containers. Negotiating rates with

steamship lines and booking of containers. Making special arrangements

with U.S. Customs and piers for delivery of project and oversized cargo.

Negotiate rates with trucking companies and arranging pickups and

deliveries. Heavy customer service interaction via telephone and in

person. Troubleshooting. Extensive dealings with overseas offices.

Responsible for hiring and training staff for U.S. offices. Business travel

in the US and overseas.

1982 - 1984 M & S Shipping Corporation, 76 Beaver St., New York, NY

Export Manager

Responsibilities included quoting rates, bookings, documentation,

forwarding services, letters of credit. Daily interaction with our

warehouses throughout the US to coordinate cargo movement.

Cargo load plans and preparation of manifests and shipping documents.

1978 - 1981 Tilston Roberts Steamship Agency, 17 Battery Place, New York. NY

Started as Administrative Assistant to the Owners Representative of P & O

Strath Services. Responsibilities included taking steno, typing, filing.

Assisting in weekly sales meetings, weekly operation meetings on board

our ships. Also I was involved in meeting with customers and entertaining.

Arranging large dinner banquets in different U.S. cities for our customers.

I also did sales research for project cargo for our offices in London. Made

all travel arrangements for our Owners Representatives and the Port

Captain. Overseen operations for office during the months of June, July,

and August. While working for Owners Rep. our mother office paid for

my schooling in ocean transportation at the Seaman’s Institute for a two

year period. Courses taken were: Ocean Transportation, Export

Management, Steamship Law Requirements, Hazardous Cargo, Sales,

Chartering and Brokerage Practices and Documentation. I maintained

straight A’s.

I was later promoted to Assistant Line Manager for P.T. Djakarta Lloyd

Lines. Responsibilities included quoting rates, bookings, prepared load

plan of ships and had heavy customer phone contact. I also was in

constant daily contact with the pier for cargo receipt information.

1976 - 1978 Zim Container Lines, 1 World Trade Center, New York, NY

Executive Secretary

Performed secretarial duties for the Vice President of Import Sales and

for the Vice President of Export Sales.

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