B randon Silby

**** ********* **** **** *** Phone: 434-851-

9694

Nashville, TN 37209 E mail:

abszgl@r.postjobfree.com

P rofile

Hardworking professional with nearly 10 years of experience in a variety of venues, such as a quick-service

restaurant, fitness centers, a music store, and a grocery store. Experienced in customer relations, labor

management, financial obligations, and inventory control systems. Dedicated life-long learner with proven success

i n education and employment. Capable of handling many tasks and responsibilities with integrity and humility.

E ducation

2010 - 2012 Belmont University Nashville, TN

Bachelor of Business Administration, Management emphasis, GPA - 3.90

2008 - 2010 C entral Vi rginia Community College Lynchburg, VA

Experience

2009 - 2010 C hick-F il-A Denver, CO

Manager

• Supervised leadership teams and employees (approximately 35 direct reports) into an efficient

team-based execution of operations and responsibilities; resulting in an increase of 15% in

customer-satisfaction scores

• Created weekly schedule for all employees; monitored and maintained designated labor-efficiency

goals

• Trained, mentored, and monitored the development of new employees and leadership teams

• Designed and implemented specific objectives for leadership team; objectives determined by open

communication and individual strengths, which increased job satisfaction and performance

• Engaged in strategic decision making such as promoting and fi ring employees, developing and

i mplementing plans for growth, and predicting long-term operational efficiency of company

• I llustrated to owner the importance of having managers cross-t rained; resulting in improved

communication between managers, a clearer understanding of daily responsibilities, and a more

cohesive workforce

2008 - 2010 2 4 Hou r F itness Denver, CO

Service Representative

• Maintained point-of-sale and front-desk operations; responsible for resolving customer issues

i ncluding complaints, liability claims, account payments or termination, and new member

o rientation

• Engaged in routine walk-throughs of facility to ensure safety and comfort of members

• Accountable for identifying potential liability hazards and immediately correcting or notifying

p roper personnel

• Executed end-of-day POS operations and nightly facility closures

2003 - 2008 Lynchburg M usic Center Lynchburg, VA

Purchasing Agent & Shipping /Receiving Controller

• Ordered and maintained inventory for a full-line music store with approximately $2 million in

annual sales

• Monitored inventory control systems, customer orders, and all deliveries and shipments

• Prospected and cultivated relationships with vendors; supervised contractual obligations with

vendors and suppliers

• Standardized supply chain operations to increase efficiency, decrease inventory holding costs, and

reduce order errors

• Implemented a more precise recordkeeping and monitoring system for reverse logistics that resulted

i n fewer lost items and fewer customer complaints

• Trained other shipping/receiving personnel

Awards and Honors

Alpha Chi Honor Society - Top 10% of juniors, seniors, and graduate students at Belmont University

Beta Gamma Sigma Honor Society - Top 10% of juniors, seniors, and graduate students in the Business school

a t Belmont

Dean's L ist - Fall 2010, Spring 2011, Fall 2011, Spring 2012, and Fall 2012

ETS Major Field Test for the Bachelor's Degree in Business - 97th percentile

Contact this candidate