Customer Service Manager
Resume:
Shareef T Jones
Philadelphia, PA 19104
Primary Phone: 215-***-****
Cell Phone: 215-***-****
Email: ************@*****.***
OBJECTIVE: Is to be able to gain a position that will enable me to
utilize my past and present experiences in the field to which I am
pursuing.
EDUCATION: Cheyney University, Cheyney, Pennsylvania 08/31/2005
05/08/2009
Major: Social Relations/Criminal Justice
Graduation: Bachelor's Degree (Sociology/
Criminal Justice)
Certified Basic Tutor Mayors Commission- Philadelphia Pa.
Certified ESL Teacher Mayors Commission- Philadelphia Pa.
EXPERIENCE: Tarbiyatul Ilm Academy Philadelphia Pa. 9/13/12- Present
Teacher of Various Subjects
Teach students the different subjects such as English, Math, Social
Studies, Basic Science and Islamic Studies.
Make sure that all kids are following the correct curriculum that is given
to them.
Also teach the students about the Quran and the meaning of its Surahs and
the meaning of its words that come from the Quran.
Al Aqsa Muslim Academy. Philadelphia, Pa.
12/01/2010- Present
Teacher of Various Subjects
Teach students the different subjects such as English, Math, Social
Studies, Basic Science and Islamic Studies.
Make sure that all kids are following the correct curriculum that is given
to them.
Also teach the students about the Quran and the meaning of its Surahs and
the meaning of its words that come from the Quran.
Allied Barton Security Services-
12/04/2010- 7/24/2012
Security Officer- Work as a deterrent to potential criminals that pray on
college students. I work on the campus of Drexel University as a Security
officer.
I also do tours around the campus to make sure that everything is secure
while working.
From time to time I also drive the security mobile truck to do tours around
the campus to make sure that all staff and students are safe while working
and commuting to class on a daily basis.
FOOTLOCKER INC. Philadelphia, PA 04/04/2005-
4/24/2012
Assistant Manager
Oversee other associates with their work progression
Motivate associates and encourage them on how to make sales and remain
customer service oriented.
Train new staff and implement the standards of the company
Review daily sales and transactions to ensure the accuracy of the total
monies collected and the total number of inventory available.
VISION QUEST Philadelphia, PA 07/17/2010
11/05/2010
Youth Counselor/ Case Manager
Manage adjudicated youth that has been assigned to my case load
Redirect the usually pseudo-tough adolescents by exemplifying leadership,
positive characteristic, and high ethical standards.
Taught personal development, career development, and academic development
skills.
Instruct my youth on how to express anger and emotional situations
appropriately in his/her environment without violence.
CHEYNEY UNIVERSITY Cheyney, PA 09/13/2006 -
05/10/2007
Financial Aid Assistant
Prepared daily documents and filed papers
Handled administrative duties and clerical responsibilities for the
University financial aid office that were assigned by the supervisor
Maintained an organized work area for supervisors
GLEN MILLS SCHOOLS - Concord ville, PA
09/15/2005 04/25/2006
Cook
Prepared daily meals for adjudicated youth in the cafeteria
Kept a sanitary and organized area for prepping and cooking the daily menu
that was posted for the youth
Cleaned and washed the cooking pans, youth's plates and dishes on a daily
basis.
ABILITIES:Counsel
Worked with trouble youth offenders in group homes and encouraged them to
talk about some of their problems that they were dealing with on a daily
basis.
I listened and gave corrective feedback on how to resolve the issue in a
more productive way. Also I worked with adults at the Recreation center
dealing with women and men having drug and Alcohol problems. Also I have
experience from when I use to be in a drug and Alcohol program when I was
Nineteen years old for marijuana and Alcohol consumption.
Skills: Microsoft Word, Word Processor, Power Point, Excel
Certifications and Licenses:CPR and First Aid issued by Red
Cross Certified Basic Tutor from the Mayors Commission
References:Dr. Vincent Miles- Coatesville PA 610-***-****
Regina Prosser- Philadelphia PA 215-***-****
Russell Newman- 1714 67th avenue, Philadelphia, PA 19126, 267-***-****
Hashim Murray- 267-***-****
Core Competencies:
Classroom Management
Creative Lesson Planning
Curriculum Development
Instructional Best-Practices
Learner Assessment
Experiential Learning
Key Contributions:
Earned high marks for the quality of classroom teaching, lesson plans and
instructional materials used in teaching.
Developed innovative approaches that were held as the model standard for
meeting district goals in areas including technology integration across the
curriculum, experiential learning, literacy and diversity.
Taught general education students and individuals with learning challenges
within a mainstreamed, inclusive classroom.
Consistently commended for ability to redirect students exhibiting behavior
problems by replacing disruptive, unproductive patterns with positive
behaviors.
Served on School committees and task forces focused on curriculum
development and textbook review.
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