Sales Customer Service

Douglas M. DeFranco

**** ****** ***** **. . **** Allen, VA 23060 . *****************@*****.***

EXECUTIVE SUMMARY

An accomplished Director of Inside Sales and Operations. Specializing in

developing client service operations, streamlining delivery, and compiling

requested materials for the procurement services within the IT industry.

Possess solid experience in creating strategies and processes that enhance

client services-successful directing development of organizations during

periods of tremendous growth. Demonstrates strong management and

leadership skills, with ability to motivate professionals and maximize

levels of productivity.

QUALIFICATIONS

. Ability to positively influence others through leadership,

demonstrating a team-approach perspective.

. Noted for ensuring that products and services are purchased in the

most cost and efficient manner.

. Possess well-developed interpersonal and supervisory skills with the

ability to interface at all levels both internally and externally.

. Effective communication and organization skills with attention to

detail.

. Noted for the ability to manage multiple projects and tasks

simultaneously.

. Demonstrates the ability to learn and utilize new systems and

procedures effectively.

. Proven ability to quickly identify problems and implement practical

solutions.

EDUCATION

University of South Florida, Tampa, FL.

Bachelor of Science, 2001

Major: Business Administration

EXPERIENCE

IPC Technologies, Inc. - Richmond, VA 2006 - Current

DIRECTOR OF SALES / OPERATIONS

. Directs and coordinates Inside Sales and Technical Support efforts.

. Manages a staff of 20 Sales Representatives assigned to specific

territories along the east coast.

o Trains sales representatives on strategies to further their

success and growth.

. Plays a lead role in the establishment, setup, and management of

accounts.

o Processing orders, coordinating sales efforts, managing customer

data bases, and providing technical services.

. Participates in setting departmental performance measurements and

conducting annual performance reviews of employees.

. Provides weekly reports to executive management on new sales and add-

on business.

IT PROCUREMENT MANAGER

. Manages activities in the information technology procurement space:

o Prepares purchase orders and responds to customer/supplier

inquiries.

o Reviews requisition orders to verify accuracy, specifications,

compare prices, delivery dates, and determine the best vendor.

o Prepares, maintains, and reviews: purchasing files, report price

lists, tracking the status of requisitions, contracts/orders,

locating suppliers, approving bills for payment, monitoring

contractor performance and in-house inventory forms.

. Evaluates contracts and vendors while assisting in final decision

making regarding suppliers.

. Prepare and mail invitation-to-bid forms to prospective suppliers.

. Manages and supports a staff of 5 Procurement Specialists located

remotely around the east coast.

ACCOUNT EXECUTIVE

. Manage and sell products and services:

o ShoreTel VoIP, OnSSI, Brocade, LifeSize, Ruckus Wireless, Dell

Equallogic, Aerohive, TechFirst, Microsoft, Cisco, and VMware.

. Ability to analyze, asses, and address the client's needs.

o This includes prospecting, developing sales strategies to

penetrate accounts, account planning, account management, sales

forecasting, cold calling, marketing, and closing of large

accounts.

. Attend conferences and traveled to prospective client sites.

. Create, maintain, and provided accurate and timely sales forecasts.

Sprint Nextel - Richmond, VA 2003 - 2006

LEAD TECHNICAL SUPPORT MANAGER

. Team Lead and management team member for the state of Virginia.

o Managed a staff of 30 - 45 Technical Service Representatives.

o Responsible for training, troubleshooting wireless equipment,

certifying TSR's, database tracking, reporting, and maintaining

world class customer service.

. Managed technical inventory control systems, store audits, and

inventory shrinks.

. Reported to the Regional Technical Service Director.

. Managed the testing of all diagnostic equipment, calibrations to

adapters and connectors, and repair of handsets done by the TSR's.

REFERENCES

Available upon request

Contact this candidate