Project Manager Management

Keliyah Yisrael

***** ********* **. • Cincinnati, OH 45215 • 513-***-**** • 513-***-****• *********@*****.***

Professional Overview

Seasoned IT Professional with over 10 years experienced in Business Analysis, Infrastructure Management, and Service

Delivery is seeking Business Analyst opportunity to leverage knowledge and skillsets. Mature client/vendor

relationships for timely delivery of products and services. Convey complex technical objectives by utilizing excellent

communication skills.

Applications

MS Office (Word, Excel, Visio, Access, PowerPoint, Project), SQL Server Mgt Studio, MS Visual Studio, Hyperion

Intelligence Designer, SharePoint, Lotus Notes, MS Exchange; AutoCAD; Active Directory, Crystal Reports, Business

Objects, Open View Service Desk & Service Manager, Remedy

Languages (in progress)

Java, .Net(C# / VB / ASP), HTML, XML (cXML), CSS, PHP, Joomla (CMS)

Professional Experience

TOYOTA Manufacturing NA Erlanger Ky (2011 – Current)

Sr. Business Analyst – Scalable Development (SD) Consultant

- Facilitate detailed requirements gathering activities on with business owners, stakeholders, and users

- Design\Develop Workflow & Interface diagrams, Application UI’s, Use Cases, Test Cases, & Business Case

- Manage high complex projects through use of BA & PM tools and methodologies

- Develop business case through identification of benefits, cost reduction, and cost avoidance

- Develop and own all requirement documents (BRD/FSD/DRD) for the SD team

- Train/Coach BA’s on requirement documentation and process workflow

- Facilitate meetings with various technical groups for data validation and deployment activities

- Aid customer with process identification / definition and workflow design

- Develop functional test cases against requirements captured

- Own and facilitate all application deployment activities related to specific projects

- Assist team with all user requirement and application deployment activities

Key Projects (*High Complexity)

*Shift Start-Up Dashboard (I, II, II) – New system to track employees entering/exiting the manufacturing plant and

informs management of their working status for timely staffing adjustments

Event Management System – New ticket ordering system that gives employees the ability to order tickets for any

Toyota event.

*Overflow Management System (Phases 1-4) – Enhanced an existing management system used for tracking

and reporting Toyota overseas parts and containers

*Quality Alert System (QAS) – New regional system used for raising and tracking quality related issues

throughout North American

Tax on Fuel – New application that allows managers to process their annual fuel card charges for tax purposes

Print Order Request – New system used to manage all NA print orders

Defect Tracking System – New measurement tracking system designed for use by the ASSY group to track

vehicle defects

Common Search Module – Reusable SD module incorporated as the standard search function

Standard Register Dayton OH (2011 – 2011)

Business Analyst – Consultant

- Facilitate requirement gathering meetings with project team(s) necessary for solution fulfillment

- Document Business & Functional Requirements captured from stakeholders, OA’s & ROM’s

- Provide analysis against existing system functionality and outline recommendations for improvements

- Develop and draft workflow designs for new & existing business enhancements

- Identify Data Elements for Integration Specification documentation

- Develop Use Cases for new business solutions

- Draft Functional Requirements per required business and project deliverables

- Collaborate with BA team to ensure corporate standards are maintained throughout delivery process

Projects

Integrated Shopping Cart – BA assigned to project designed to extend company’s customer shopping experience

by expanding its product offerings beyond current capabilities. Upon current year phase 1 completion the

company expects to acquire 2M, and a potential 20M in 2012.

Order Entry System Enhancement – BA assigned to project designed to document technical solution necessary

for automating a current manual price quoting process. Also provide technical solution for the elimination of

existing system functionality necessary for improved shipping.

Hewlett-Packard (Proctor & Gamble Account) Cincinnati, OH (2007-2010)

Business Analyst – Service Excellence Organization

- Provided analysis and reporting against multiple datasets for continual ITSM process improvements

- Utilized SDLC processes to capture and translate customer requirements into technical solutions

- Provided User Accepted Testing (UAT) with new application deployment

- Assisted with development of new strategies for best practice and process improvements

- Met with client to discuss enhancements to existing services and new business opportunities

- Liaison between client (P&G) and vendor for development and delivery of Operational Dashboards

- Facilitated requirement gathering sessions between client & vendor

Data Analyst

- Validated quality of data against various systems for accuracy and effective reporting

- Utilized combination of tools/apps for effective data mining and cleansing

- Provided root-cause analysis into Problems and Incidents impacting services

- Provided analysis for Problem, Incident, & Change Management for reduction of Escalations

- Developed end-to-end Reporting workflow designs

- Set policies and guidelines for creating/publishing/modifying reports

- Developed SOP/OLA/Security guidelines governing the reporting process

- Delivered standard reports for Demand, Financial, and Fulfillment Management practices

Project Manager

Asset Validation Initiative – Led project to determine if org was losing revenue due to inaccurate workstation and

server asset records; Process used compared assets listed in the inventoried IT environment with those assets captured in

the discovered environment. *Project resulted in identifying 3.6M (approx) in lost revenue.

*Six Sigma Green Belt Initiative (training) developed to address issues

Service Ware Implementation Initiative - Led the deployment of Service Ware Knowledge Management repository

across all global regions (US\EU\AS) standardizing the KM Process; Coordinated resources to ensure proper training

and timely delivery of tool. *Enhanced overall HP/P&G ITSM/KM process.

Problem Record Backlog Reduction – Led initiative to reduce backlog of Problem Records and discover root cause for

high volume. Identify gaps and outline controls to keep overall number of problem records low . *Project resulted in a

50% ticket reduction.

On Assignment Inc. Cincinnati, OH (2005 to 2007)

Technical Coordinator

Project Manager

Siemens Business Services Inc. Cincinnati, OH (2002 to 2005)

Systems Support Analyst

Project Manager

PlanetFeedback Inc. Cincinnati, OH (2000 to 2002)

Network Engineer

Systems Support Tech

Project Manager

Education Masters in Business Administration (2005) – Global Management

University of Phoenix, Cincinnati, OH

Bachelors of Science (2000) – Information Engineering Technology

University of Cincinnati, Cincinnati, OH

Associate of Science (1997) – Computer Engineering Technology

Cincinnati State Technical College, Cincinnati OH

Certifications ITIL V3; IIBA-CBAP (expected 2013)

Organizations BDPA; NAMBAA; One Mind Inc

Interest Family; App Design, Music Recording; Online Broadcasting

References Available upon request

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