Project Manager Training

John Granigan

*** ******** *****, ***** ********, NC 28086 Phone: 704-***-**** ****.********@*****.***

SUMMARY

Health Information Technology professional with 7+ years’ experience managing clinic

implementations of healthcare Practice Management and Electronic Medical Records (EMR)

systems.

Proficient Practice Management/Electronic Medical Records trainer with extensive classroom,

remote and onsite training sessions with clinical staff and providers.

Proven ability to lead seamless EMR implementations and deliver next-generation technical solutions

improving revenues, margins and workplace productivity.

PROFESSIONAL COMPETENCIES:

EMR Implementation Manager EMR Trainer New Process Implementations

Instructional System Design eLearning Design/Creation Enterprise Software Upgrades

EDUCATION

University of Maryland University College, College Park, MD 1994

Bachelor of Science in Government and Politics

PROFESSIONAL EXPERIENCE

Connexin Software October 2012-February 2013

EMR Trainer

Electronic Medical Records and Practice Management application trainer for pediatric practices using proven

lesson plans and web-based CRM.

Conducted Practice Management and Electronic Medical Records application remote training

sessions for new and established clients. Topics included system setup, customization and

implementation of the Office Practicum Pediatric application. For each client, this included a total of

5 courses for Front Desk, 6 courses for Clinical Staff and 6 courses for Doctors.

Provided week-long onsite GoLive support for clients to include one-on-one training sessions for

staff and practice-wide daily debriefs on workflow and application utilization.

Provided remote post-GoLive support to answer client questions on basic and advanced applications

and workflow topics until transition to Customer Support.

Tracked client resources and schedules in the Salesforce Customer Relationship Management system.

Acted as substitute trainer for various clients in the event the originally scheduled trainer was unable

to perform instruction.

Administered client eLearning accounts on the enterprise Learning Management System.

Created eLearning courses using Adobe Captivate.

Medflow February 2011-September 2012

Project Manager

Full-cycle Project Management-Electronic Health Record software implementation for new clients.

Conducted weekly meetings with client to track project progress and provided software training in

response to questions.

Coordinated with Development, Interface, Training, and Network resources to ensure successful

implementation of EHR system.

Administered project milestones with OpenAir Project Management System and transition project

through the 8 stages of Kickoff, Installation, Interface, QA, Training, GoLive, Post GoLive and

Customer Support over a 20-week project timeline; Over 30 separate project implementations.

Created client timelines using Microsoft Project.

John Granigan

907 Brooklee Drive, Kings Mountain, NC 28086 Phone: 704-***-**** ****.********@*****.***

Wrote eLearning Charter for the launch of the Medflow eLearning site.

Coordinated with the eLearning Manager on course and curriculum design and creation.

Administered the Medflow Change Control System including the writing of all new Change Requests

and submissions to the Medflow Executive Team and client for approval.

Designed the Client Welcome Packet and created all forms to be submitted to the client for

completion.

These documents gathered pertinent information used by the interface teams to design and

customized the software for client use.

Worked with project managers and interface developers of partnering companies including Allscripts,

TeamPraxis, Cerner, IDC and MediSoft to coordinate all interface efforts associated with their front-

end Practice Management systems.

Managed the Medflow Veterans Affairs team (Network, Development and Support) for all tasks

associated with the implementation of Medflow EMR into VA clinics in Atlanta, GA, Columbia, MO

and Miami, FL.

Crowell Systems, Charlotte, NC 2007 to February 2011

EMR Trainer/Implementation Manager

Provided Practice Management, Electronic Medical Record, and Optical application training to client

practices.

Project manager for the ONC-ATCB certification of EMR system to include measuring compliance

with published standards and writing the script to be used for testing.

Designed and created eLearning courses and training manuals for medical and optical systems.

Coordinated with clinical staff in the administrative setup of system defaults and post-go live

maintenance.

Managed content for corporate web site.

Managed corporate social media outlets including Facebook and Twitter accounts.

Conducted over 50 onsite EMR and Optical implementations of Crowell Systems Medformix

application to include staff training, system setup and go-live support in 14 states.

Liaised with clinical medical technicians in the setup of individualized clinical best-practices guide to

assist in the transition from paper-centric charts to electronic records.

Coordinated with optical technicians in the setup and use of Crowell Systems Medformix application

to create optical orders, submit lab orders, implement inventory controls and instruct on best practices

to ensure compliance with insurance carrier procedures.

Created extensive library of advanced eLearning courses in VSP setup, Frames Data online query,

ePrescribing, and EOB reconciliation.

Led the project to design and update EMR training manuals and create new desktop Quick Reference

Guides.

Designed new Needs Analysis and Skills Assessment forms which are used in preparation of onsite

training materials.

Advised clinic providers on the requirements for Stage 1 Meaningful use compliance.

SRA International, Fairfax, VA 2005 to 2006

Microsoft Office Suite Trainer/Instructional System Designer

Conducted classroom and web-based training classes for federal and state technical and non-technical

employees in the use of Microsoft Office Suite products.

Updated and developed training documentation such as end-user curricula and instructor’s and user’s

guides using the ADDIE (Assess, Design, Develop, Implement and Evaluate) model.

2 P age

John Granigan

907 Brooklee Drive, Kings Mountain, NC 28086 Phone: 704-***-**** ****.********@*****.***

Primary training facilitator and instructional designer for the Arlington County (Virginia) Department

of Human Services web-based Daughter of Case (DOC) centralized database system training classes.

Wrote course curricula and user guides, customer evaluations, facilitator roles and responsibilities,

and proctored the knowledge and skills assessment surveys.

Primary trainer for the United States Department of Justice United States Trustees’ Professional

Timekeeping System, Fee Information and Collection System, and Debtor Audit web applications in

both classroom and Microsoft Live Meeting (web-conferencing) environments.

Created training needs assessments, requirements and program evaluations.

Solid track record of customer and end-user software support while working with technical and

creative teams to provide services and solutions that consistently exceeded client expectations.

Primary training instructor and instructional designer for the United States Environmental Protection

Agency’s standard COTS software and customized web applications.

American Petroleum Institute, Washington DC 1994 to 2005

Training Manager/Intranet Coordinator

Designed and managed the company Intranet site.

Wrote training curricula and presented twice-weekly classes in Microsoft Office, Dreamweaver,

FrontPage, HTML, customized web-based systems, and VOIP telephone system.

Created computer-skills assessment test and maintained results and training records for all employees

in the Learning Management System.

Managed Intranet and 79 committee websites and created checklist of standards and prepared

monthly compliance for site content editors.

Coordinated the enterprise software upgrades for Microsoft Office 2000 and Windows XP.

Coordinated the technology training program for the 250 staff members of this prominent trade

association.

3 P age

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