Customer Service Sales
Resume:
JENITTA DHAWDE
Room no: P/177 Sec:4 airoli Navi Mumbai 400708
***.***********@*****.***
CAREER OBJECTIVE
To work in a challenging environment demanding all my skills and efforts to
explore and adapt myself in different fields and realize my potential and
contribute to the development of the organization with impressive
performance.
SUMMARY
. Exceptionally good at discovering quick solutions to problems.
. Good communication skills, Proactive, planning and time management.
. Result-oriented, ability to deliver under pressure.
PROFESSIONAL EXPERIENCE
Reliance BPO Private Limited (HSD Department)
Customer Interaction Executive CIE (2009-2010)
. Resolving technical issues of HSD customers by trouble shooting
technically online..
. Applied effective communication skills towards creating and delivering
productive knowledge about HSD data card for volunteer sales development.
. Attending customer complaints of BNR issues, handling and tackling their
problems systematically applying time management skills.
. Increasing productivity and quality of HSD
. Monitoring SARC schedule adherence
. Achieving CSAT by increasing communication skills
. Entrusted with responsibility for solving connectivity error.
. Present a professional, client -focused image in representing RELIANCE
to customers and branch personnel, generating a positive market image and
supporting business growth.
ACTON Education PVT LTD
COUNSELOR (2011)
. Planned and coordinated educational programs to provide
participants with tools for achieving academic success
. Counselling MBA students by providing educational benefits and
future scope.
. Guiding in studies, proclaiming details of study materials,examination requirements,eligibility criteria and Providing
valuable information about placements, job vacancies.
HDFC LIFE
SALES DEVELOPMENT MANAGER (2012)
. Relied upon to fulfill stage gate completion and flag achievment
needs by travelling to target markets to recruit and interview
qualified personnel.
. Developed and delivered career opportunity presentations to college and
high school student in order to generate additional staffing resources.
. Conducted weekly customer service orientation and training programs for
new employees to ensure clear understanding of goals, mission, policies
and procedures, and facilitate quality client servicing.
. Performing lead generation activities in Hospitals, Companies etc. for
recruitment of FC's and selling insurance policies.
. Guiding FC's in completing online training and creating License.
. Effectively planned and coordinated all FC's training and travel.
. Proactively managing team, with accountability for creating job
descriptions, recruiting and hiring, training/cross-training, performing
annual performance reviews, conducting weekly meetings, and
diplomatically implementing disciplinary actions for sales development.
EDUCATION
. BSC Biotechnology from Mumbai University (2008)
. HSC (Science) from Maharashtra State Board (2005)
. SSC from Maharashtra State Board (2003)
COMPUTER PROFICIENCY
Operating Systems : Windows 2003
EXTRA CURRICULAR ACTIVITIES:
. Participated in project presentation of Dental Care
. Participated in project presentation of Plant Tissue Culture
. Completed the government apprehend syllabus of MCC
LINGUISTIC PROFICIENCY
English, Hindi, Tamil, Marathi
I hereby declare that the information furnished above is true and I will
contribute my best efforts in achieving the objectives of the organization
if an opportunity is given to serve in.
Date : 15/04/13
Place : Navi Mumbai
JENITTA DHAWDE
Contact this candidate