Human Resources Management

Hermosa Beach, CA - *********@*****.***

HUMAN RESOURCES PROFESSIONAL

• Labor Union Relations & Contract Compliance

• Project Management

• Investigations & Documentation

• Bi-lingual – Spanish

General knowledge of federal, state, and local legislation affecting the workplace. Relationship building skills with all levels of management, employees, and internal and external customers. Demonstrate ability to handle confidential information with total discretion. Experience in conflict resolution and remaining customer focused. Handle all administrative processes for hiring and terminations. Strong administrative skills to ensure HR files and documents are maintained in meticulous order while operating in a fast-paced environment. Outstanding written and verbal communication skills. Work with integrity, fairness and a congenial personality. Perform well under pressure. Professional and punctual with a “can do” attitude.

EMPLOYEE RELATIONS SPECIALIST

ADM Janitorial, August 23, 2010 – July 26, 2012

Provided advice and counsel to corporate and nationwide field personnel concerning employee relations issues including termination reviews, wage and hour claims, sexual harassment investigations, discrimination, etc. Coordinated and reviewed investigations regarding alleged violations of company and/or state/federal. Partner with hiring manager to facilitate interviewing candidates, process, and screen. Conduct new hire orientations. Liaise with placement agencies, negotiate and conduct contract negotiations (contingency, retained and temporary) as well as maintain and advance vendor relationships. Worked with Service Employees International Union 1877.

HUMAN RESOURCES CONSULTANT

Foundation for Technology Leadership, 2004 – 2010

Advised on employee relation issues. Supervised training programs for employees and first line supervisors. Provided HR project management and consultation in the areas of employee relations and job analysis. Work with management to increase their awareness of department training needs. Develop strategies to source, attract, recruit and select high quality candidates against defined criteria. Prepare and update training materials and accurately track employee training participation.

• Guided and managed the overall provision of Human Resources services, policies, and programs.

• Collaborated with management to identify solutions to employee concerns and guide labor relation issues to ensure proper procedures are followed while facilitating satisfactory conclusion.

• Designed and implemented employee incentive programs to increase productivity and customer satisfaction, such as, encouraging the frequent use of Spot Awards.

• Developed New Hire Orientation process and website development.

HUMAN RESOURCES FOR

CORPORATE COMMUNICATIONS

Hughes Electronics Corporation – El Segundo, CA 2000 - 2004

Completed timely intake and investigation of employee and management complaints and/or allegations. Built strong relationships with the management teams to facilitate the timely submission of information and completion of HR processes, including, but not limited to, employee inquiries, termination requests, and new employee background screening. Identified employee relations issues and analyzed trends by conducting exit interviews. Recommended improvements to senior management to the satisfaction of management and employees. Developed solutions for building collaborative and effective business unit work teams. Implemented, administered and evaluated human resources programs, policies, processes and services. Through sourcing, networking, and cold calling, recruited top talent in the marketplace.

Experience:

• Presented recommendations for appropriate personnel action to Human Resources Management after completing comprehensive investigations and inquiries into employee complaints.

• Identified employee relation’s issues by gathering, analyzing, interpreting and evaluating data and information.

• Analyzed trends and recommended improvements to senior management.

• Promoted open communication within all levels of the organization to positively resolve employee relation’s problems, while promoting and maintaining the integrity of employees and the organization.

• Responded to and advised managers and employees on the application and interpretation of personnel policies, practices and procedures. Followed up with business partners to ensure understanding of the same.

• Worked collaboratively with Legal department when necessary to ensure legal compliance.

• Promoted teamwork and cross-functional collaboration.

• Established relationships to ensure that Human Resources was seen as a key partner within the organization.

• Improved employee retention and satisfaction numbers by developing new employee

communication package and website.

• Strategic team leader for improving employee morale.

• Involved with hiring and recruitment activity.

• Provided educational and developmental counseling to employees.

EDUCATION AND DEVELOPMENT

Bachelor of Science in Organizational Behavior

UNIVERSITY OF SAN FRANCISCO – SAN FRANCISCO, CA

Graduate-level Executive Marketing Coursework

ANDERSON SCHOOL OF MANAGEMENT, UNIVERSITY OF CALIFORNIA, LOS ANGELES – LOS ANGELES, CA

Professional Human Resources (PHR) – 2012, HRCI

Affiliations

CRISIS RESPONSE TEAM, (CRT), OFFICE OF THE MAYOR OF LOS ANGELES

Los Angeles Police Department, Los Angeles Fire Department

CRISIS EMERGENCY RESPONSE TEAM (CERT), REDONDO BEACH FIRE DEPARTMENT

BIG SISTERS OF LOS ANGELES

FRED JORDAN SKID ROW HOMELESS MOTHERS MINISTRY

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