Customer Service Insurance
Resume:
Kristyn Collins
**** *. ****** ******* #***, Escondido, CA 92027
************@*****.***
OBJECTIVE Become part of your team, in an effort to join a proven
company. Enhance and grow my skills & abilities.
SKILLS PROFILE Excellent attendance record.
Thorough knowledge of DME, HCPC, ICD-9, CMS 1500.
Proven record of completing all daily and monthly work
on schedule.
Experienced in 10-key 7800 ksph, typing 65-70 wpm.
Microsoft Word, Outlook & Excel.
Experience working with Medicare, Medicaid, ChampVA,
Tricare & many Private Healthcare HMO/PPO/Indemnity
Carriers
Windows OS: NT, ME, Vista & 7.
RS Medical, International January 2005-December
Rehabilitative Sciences, Inc. 2012
Vancouver, WA
Have worked with all other facets of the health
insurance field, including private ins. HMO, PPO,
Indemnity Carriers, work comp, PIP, Attorney, Medicaid,
Medi-Cal & Medicare.
I have worked extensively with Tricare Insurance. I have
written work instructions and trained a majority of the
billing dept with online benefit verification,
authorizations and claims, with all 3 region's websites.
Allowing us to process claims in a more timely and
efficient manner.
Have assisted with interviews.
Help with training new hires, and once the initial
training process is completed, act as a coach until they
are ready to work on their own.
Have built and maintained a reputation with consistent,
accurate records, awarding the highest possibility of
having claims paid.
August 2002- October
ACS,(outsourced cust serv for 2004
Nextel Phones)
Portland, OR
Payroll dept/Customer Service Rep
Served on a 'welcome team' to help new clients to open
their accounts. Assist in activating the phone. Educate
the customer in use of phone, and what to expect on
their first bill.
Customer service with cell phone billings, answered
phone calls in inbound call center, helped customers
understand their bills, explained charges, adjusted
charged when warranted, helped customers to find better
rate plans when fitting & lastly would help to up-sell
additional products that looked like a good fit for the
customer.
June 1999 - July 2002
Lead ATM Processing Dept, Bank
of America
Portland, OR
Accepted ATM deposits from delivery drivers picked up
bank branches throughout OR state, and scanned it into
the bank computer system, then delivered to employees to
process. Collected proof of deposit and forwarded to the
vault to send with delivery driver to ADP.
Changed security tapes and ensured each day that new
security tapes were in place.
Interviewed potential new candidates, trained new hires,
did random audits of work to ensure quality, made sure
all employees were up to date with their annual
certifications.
Signed off on high dollar deposits or made decisions to
place deposits on hold depending on the account and
dollar amount being deposited.
September 1997-June
Nurse's Aide, Gresham Retirement 1999
Center
Gresham, OR
Assisted residents in activities of daily living, ie:
brushing teeth, shaving, bathing, dressing and assisting
them to the dining room.
Prepared meals for the residents and helped deliver them
to tables.
Helped prepare residents for outings and doctors visits.
General cleaning of bedrooms, clothing, linens, and
bathrooms. Redistributed clean clothing and linens to
the appropriate bedrooms.
Professional References
Jessica Carsten: Cell: 360-***-**** or alternate: Home 360-***-****
Nicole Fischer: Cell: 360-***-****
Melissa Clark: Work 866-***-**** or alternate numbers: Home 360-***-****,
Cell 360-***-****
Barry Stevens: 503-***-****
Contact this candidate