Customer Service Sales

Ursula A. Wanza

*** ******* ******* *****, #***, Houston, Texas 77090, 832-***-****

Career Objective: Bilingual counselor with advanced computer skills and polished

retail/customer service experience seeks a position within a reputable company or state agency

that will utilize a myriad of skills, namely advising, teaching, writing, recruiting, and sales.

Education:

Lone Star College-North Harris Campus-Paralegal Certification Program (2009); Our Lady of the

Lake University-Master of Arts, Human Sciences (2005); The University of Texas at Austin-B.A.

English/Pre-law (1992)

Highlights of Qualifications:

Member of Paralegal Association, Lone Star College Chapter

•

Member of Psi Chi, The National Honor Society in Psychology

•

Bilingual in Spanish and English.

•

Type 60 words per minute with 100% accuracy.

•

Participated in the recruitment of high school students as an undergraduate at UT at

•

Austin (UT SHARE program); participated in the recruitment of community college

students for a transfer/retention grant-funded program as an advisor at Lone Star

College-North Harris.

Genuine concern for and sensitivity to clients and students. Work well as a member of

•

interdisciplinary academic team.

Enjoy the challenge of assisting clients/students in the time of crisis.

•

Outstanding skills in a group, family, or individual counseling setting.

•

Creative and effective in dealing with personal issues of students and clients.

•

Professional Experience:

Legal

Assisted in the filing and drafting of pleadings, motions, and research memos as an intern at

Anadarko Petroleum in The Woodlands. Summarized depositions. Assisted with trial and

mediation preparations. Produced documents. Excelled in Legal Research and Writing, Rules of

Civil Procedure, Torts, Legal Ethics and Responsibility, Advanced Legal Research and Writing,

and Intellectual Property. Used Westlaw, Lexis, and LawTrac to perform paralegal duties.

Managerial

Managed multiple tasks for employer, including handling inbound multi-phone line system and

revising daily team requirements. Screened and directed telephone calls and visitors to

appropriate persons. Marketed accounting services via phone and in person. Organized and

maintained company filing system. Created and edited daily correspondence. Coordinated and

supervised daily activities and employee relations of company. Analyzed accounting needs of

potential and existing clients. Resolved and/or coordinated resolution of technical issues in a

marketing environment. Managed up to 30 at-risk students at a time on and off school campus.

Counseling

Counseled/advised clients and potential clients in the area of finances. Advised and enrolled

new and returning students in a community college setting. Based on assessment results,

provided guidance to students and made appropriate referrals. Generated and implemented

effective disciplinary strategies aimed at modifying student attitudes and patterns of behavior

through self-awareness. Guided and counseled students with adjustment and/or academic

aversions or special academic interests. Collaborated with public/charter school counselors in

the areas of advertisement, assessment, and behavior modification. Assessed needs of new

and returning college students and recommended appropriate coursework. Assessed needs

and adhered to individual academic plans of Special Education students.

Experience:

Houston Community College Professor

2009-present

Sales Associate

Marshall's Department Store

2009-present

Paralegal Intern

Anadarko Petroleum

2009

Teacher

The Brazos School

2007-2008

Tutor

Self-employed

1992-2007

Advisor

Lone Star College

2003-2006

Foreign Language:

Read, write, and speak Spanish

Computer Skills:

Knowledge of Microsoft Word and Internet.

Familiar with Excel, Access, and Power Point.

References Available Upon Request

Contact this candidate