Customer Service Administrative Assistant

Shamelle Harris

*** ******** ******* **. ********, NC 27544

252-***-**** ************@*****.***

Professional Summary

To gain experience in a growing company with the opportunity for advancement.

Experience

Citi Trends

Sales Associate 10/2012 -Present

Provide assistance to customers and provide them

with excellent customer service.

Assist manager and sales team with processing and

distributing freight.

Maintain cash register.

Maintain appearance of store.

ResCare Home Care

01/2012-Present

Direct Care Staff

Provide instruction and assistance to enable the individual to acquire and

maintain skills to allow him/her to function with greater independence.

Assist with achieving outcomes identified in the Plan of Care.

Improve the participants' ability to accomplish everyday activities of

community living.

A Plus Absolute Care

12/06-04/2010

Administrative Assistant/Paraprofessional

Answered telephones, scheduled appointments, communicated with various

agencies concerning clients.

Maintained client and employee files, scheduled and administered trainings.

Assisted consumers with improving quality of life and obtaining favorable

health.

Maintained authorizations, prepared intake of clients.

Sorted incoming mail, prepared correspondences, assisted with integrating

files into electronic documents.

McDonalds

11/03-12/06

Crew Trainer

Assisted managers with daily operations.

Trained new employees on policies and procedures.

Assisted customers with problems or concerns

Education

Vance-Granville Community College

Human Services Technology

Vance-Granville Community College

Graduation

08/13

Associates

08/07-05/09

Medical Office Administration

Associates

Southern Vance High School

8/94-6/98

Personal Statement

I am a dedicated, hard-working, high-energy worker that applies the best

methods to my work. My ability to simplify and understand complex tasks are

one of my greatest assets. I have learned as a result of my past

experiences, that I am responsible, confident, and a team player. I have

well developed communication skills as well as good interaction skills that

allow me to interact with others effectively. I am willing to try new

"things" and have a mindset to keep trying until improvement is the end

result.

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