Customer Service High School

Lisa Harwood

** ***** **** **

Howell, NJ *****

Cell: 908-***-****

E-Mail: absyya@r.postjobfree.com

Summary

Versatile worker seeking temporary work for the summer.

Skills

Quality control

OSHA regulatory compliance

Dependable independent worker

Troubleshooting

Strong work ethic

Manual labor skills

Flexible work schedule

Accomplishments

Reduced technical escalations to tier 2 by 30% to only 10% per day.

Kept line running with minimal assistance from maintenance.

Experience

November 2012 to April 2013

Alpine Access Howell, NJ

Customer Service professional

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Processed an average of 30 inbound and outbound technical support calls per day.

March 2010 to September 2012

AT&T Mobility Davenport, IA

Customer Service Representative

Support customers with online billing and account issues.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Informed customers about issue resolution progress.

Technical troubleshooting for all AT&T mobile devices, including Playstation Vita, iPad and other tablets, cellular phones, and mobile hotspot devices.

July 2009 to January 2010

Lance Private Brands Burlington, IA

Laborer

Maintain machinery producing store-brand baked goods.

Work with a team to achieve high quality results.

Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.

Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.

November 2006 to March 2009

ShopKo Fort Madison, IA

Jewelry Attendent

Ability to work with a team to achieve organized and aesthetic shopping experience.

Operate a cash register.

Oversee stock and inventory, as well as auditing fine jewelry.

May 2008 to August 2008

Pinnacle Food Corp. Fort Madison, IA

Laborer

Temporary position to meet increased product needs for factory producing canned meat products.

Operate and maintain machinery packaging product, with focus on sanitation and safety.

Education and Training

2007 Fort Madison High School Fort Madison, IA

High School Diploma

Southeastern Community College Burlington, IA

Associate of Arts

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