Customer Service Data Entry

KARIN S. BANKS

*** ****** ** *****: 706-***-****

Phenix City, AL 36870 e-mail: **********@*****.***

Objective

At this time in my professional career I am looking for an organization

that will allow me to make a difference to others and will keep me in touch

with the skills needed to meet the challenges of tomorrow.

Skills

Electronically collect data and demographics.

Perform initial, interim and final quantitative analysis, Quality Control

and Performance.

Accept cash, credit card, and check payments.

Experience in billing, accounting and bookkeeping.

Arrange payroll deductions and payment plans.

Assist and prescreen clients for financial assistance eligibility.

Maintain schedule of initial, special and follow up appointments and

meetings.

Manage multi line telephone system.

Extensive Customer Service in many various environments.

Qualification Summary

Work time effective and finish tasks proficiently in a timely manner, work

well under

pressure, independent worker and team oriented.

Very strong organizational skills collecting information and review of

policies.

Critical thinking skills, detail oriented and documentation analytical

skills.

Demonstrated capability in navigating through various computer

systems/screens.

PC, Word, Excel and e-mail skills, along with individual administrative,

industrial and medical software, ability to operate all office machines

(55wpm).

Extensive interaction with other entities/departments throughout an

organization.

Ability to reason and train, ability to work with diverse groups of people.

Excellent oral and written communication skills.

Above customer service skills and the ability to relate to public and

healthcare professionals.

Work History:

Patient Access Representative/Scheduler

St Francis Hospital, Columbus GA 11/30/2009 - 1/11/2013

Customer Service/Collector

The Medical Center, Columbus GA 6/2/2009 - 11/27/2009

Medical Records Analyst

Jack Hughston Memorial Hospital 7/17/ 2006 - 3/31/2009

PHENIX CITY, AL

Medical Records Analyst

St Francis Hospital, Columbus GA 4/26/2004 - 7/14/2006

ICU/CCU Unit Secretary

ST FRANCIS HOSPITAL, COLUMBUS, GA 3/03/2003 - 4/26/2004

Education

COLUMBUS TECHNICAL COLLEGE, Columbus, GA

Allied Health Program (Medical Terminology/Anatomy and Physiology)

COLUMBUS STATE UNIVERSITY, Columbus, GA

Fast Track Coding and Billing Course

Continuing Education Certificate in Medical Coding and Reimbursement

CHATTAHOOCHEE COMMUNITY COLLEGE, Phenix City, AL

Associate Degree in Computer Science,

Certificate in Information Technology Track,

MARIA KAHLE SCHOOL, Germany

Certificate of Completion (equivalent to High School Diploma)

Volunteer Experience

American Legion Auxiliary - Sergeant at Arms, Treasurer

Crisis Center of Russell County, River Center of Performing Arts, Springer

Opera House,

Red Cross volunteer

Languages

German/English - fluent

Other Skills

I am always willing to learn and expand my experience and knowledge; I am

very actively assisting others in accelerating their proficiency in tasks

by giving my expertise, with special interest in interacting and teamwork

with peers and superiors.

Many other occupational experiences and references can be furnished upon

request.

See attached additional skills and experiences:

JOHNSTON INDUSTRIES, Columbus, GA

SENIOR LAB TECHNICIAN (Apr 2000 - Feb 2001)

Data entry of completed lab testing of spinning products, conduct inventory

of production and warehouse

and enter data in electronic record, purchase and maintain of supplies,

create reports and graphs for

production and corporate meetings.

KNOLOGY OF COLUMBUS, GA (Contractor)

TELEPHONY COORDINATOR (JAN 2000 - APRIL 2000)

Data entry and live communication with carriers and clients to switch

services, maintain electronic

and manual database, handle and resolve customer complaints and problems,

schedule technical

support appointments, data entry of customer and vendor demographics.

KELLY TEMP SERVICES, Columbus, GA

ADMINISTRATIVE/TECHNICAL SERVICE AND SUPPORT ASSISTANT (Nov 1998 - 12/1999)

with assignments at:

1) ITC DELTACOM, Technical Service Support

Purchase of telephone equipment, schedule and oversee installation, conduct

implementation and

training on location of new system installed, render assistance with any

difficulties for period of warranty,

data entry of client demographics.

2) CHARBROIL, Administrative/Purchasing Assistant for IT Department

Administrative duties to include purchase of computer hardware and software

equipment for plant

operation, create purchase orders, schedule payments, and communicate with

departments and vendors,

obtain quotes and restock inventory, maintain electronic filing and

database to include data entry of all

demographics.

3) KNOLOGY OF COLUMBUS, Administrative Assistant to General Manager

All administrative duties to include communication with in-house

departments, installing Contractors and

Vendors, A/R and A/P, accounting and bookkeeping, purchase and maintain

supplies, create purchase

orders and maintain file, review and update catalogs, price lists,

inventory records, product and vendor

files, time- keeping and payroll, employee benefit explanation, data entry

of client, vendors and employee

demographics.

BARY WAGNER INSURANCE AGENCY, Columbus, GA

OFFICE MANAGER (01/1995- 12/1998)

Responsible for operation of Insurance Agency including hiring process and

training of Insurance Sales

Agents, schedule licensing procedures, payment and commission

configuration, organize and carry out

sales events assist owner in all administrative tasks, A/R and A/P,

bookkeeping and accounting, data

entry of demographics for clients and employees, communicate with Insurance

Companies and arrange

settlement claims.

US ARMY EUROPE

Transportation Division, Germany

Supervise household and personal property movement of US Army personal and

family, packing,

storage, and shipping. Work with Contracts and Government Regulations.

Inspect warehouse facilities

and performances. Conduct all administrative duties consistent with job

duties.

Contact this candidate