Customer Service Sales

Brian Robertson Phone: 440-***-****

**** *. ******** *** **** 2

Email: *****.************@*****.***

Chicago, IL 60647

OBJECTIVE To obtain a position as a Sales Representative

** ***** ** ****s experience, 6 as a Sales/Retail Manager

PROFILE

Ability to consistently meet and exceed sales goals

Goal-oriented individual with strong leadership and team building skills

Organized, self-motivated, and detail-oriented problem solver

Friendly, helpful, and knowledgeable customer service

Proficient in Microsoft Office

EDUCATION Lakeland Community College - Kirtland, OH

General Studies, 2002-2003

Kent State University - Kent, OH

Studied History and English Composition, 2003-2005

EXPERIENCE GameStop - Chicago, IL

Store Manager promoted from Assistant Manager, 2009 - 2013

• Managed the number one store in the company during the 2011 holiday season

• Continously ranked in the top three stores in district overall performance and regional top twenty

• Consistenly recognized for excellent customer service and overall store performance from

upper management

• Responsible for sales performance, basic operation, and evaluation of three to ten employees

• Designed and conducted teamwork exercises and created sales incentives

• Promoted to Store Manager in less than 2 years

Sam Ash Music - Lyndhurst, OH

Department Sales Manager promoted from Sales Associate, 2005 - 2009

• Managed the two departments of the store with the most inventory, highest foot traffic, and

biggest producer of the store’s total revenue

• Consistently ranked at the top 5 in total sales every month for 2 consecutive years

• Exceeded total departmental sales goals, resulting in 1/3 to 1/2 of the store’s total revenue

• Implemented new customer service and operational organization standards

• Coordinated with local schools, after-school organizations, churches, and professional

companies for instrument and sound equipment rental

• Promoted to Department Sales Manager after 2 years

Benefit Concerts - Cleveland, OH,

COMMUNITY

Bass Player in Winslow, 2004 - 2009

Performed approximately one benefit concert a month to help raise funding for several organizations,

including Relay For Life, Breast and Kidney Cancer Research, and for victims of domestic violence

REFERENCES Available upon request

Contact this candidate