Manager Customer Service
Resume:
Hungria M. Essig
Westfield, IN 46062
Cell 317-***-****
PROFILE
An engineering professional with over 30 years of progressive
accomplishments. Highly effective at implementing projects, improving
production procedures and reducing inventory cost. Extraordinary
communication skills and exemplary work ethic. Bi-lingual Spanish/English
skills.
EMPLOYMENT HISTORY
10/01/2010 - Present
SELF-EMPLOYED
Independent Instructor in Spanish and English. Translator and interpreter
services (Law, Clinic, Insurance etc.) Volunteer at the Trinity Clinic as a
Medical Interpreter and Clerk using EMR. Researched market conditions and
product viability to import medical equipment in to South America.
08/2002 - 09/30/2010
Century Marble and Centura Solid Surface, Westfield, IN
MANUFACTURING ENGINEER Developed programs to streamline production, cost
reduction, operational efficiency analysis and implemented production
systems to enable accurate business forecasting. Ensured product design
manufacturability, new product production process design and documentation.
Analyzed production and process systems in the plant to identify
capabilities, improvements, and alternatives relating to material flow and
plant layout to optimize production efficiency, safety, quality, and costs.
ACCOMPLISHMENTS
> Developed and implemented systems to monitor daily and weekly
manufacturing budgets, and reconciled planning & financial reports
> Developed and monitored attendance systems since 2004
> Applied cross training programs improving productivity by 25% for
2006/2007
> Reduced inventory and shop supply costs by 17% in the first year
> Developed and monitored continuous procedures to improve production
hour usage and cost savings for re-makes of products
1997 - 2002
INDEPENDENT INSTRUCTOR, Indianapolis, IN
Teach beginning, intermediate and advanced levels of Spanish and English at
Westfield Elementary School, Berlitz Professional Language Center, and at
private companies.
Translate for companies, clinics, insurance agencies, and churches,
involves with the community through Nursing home, Churches, Prayer group,
individual needs.
1998 - 1999
Rafael Ramirez Law Office, Indianapolis, IN
ASSISTANT PARALEGAL
Assisted Latino community with immigration, insurance, and workmen's
compensation needs.
1997 - 1998
INDEPENDENT CONTRACTOR, Indianapolis, IN
Performed bookkeeping services for small business owners.
1983 - 1996
C.A.D.A.F.E. Company of Admin & Electrical Development, Venezuela
QUALITY CONTROL MANAGER, 1990-1996
Managed 15 employees at corporate HQ and coordinated projects with managers
in 19 state offices. Prepared and presented budgets for capital equipment
acquisition to the board of directors and for publishing RFP's for approved
equipment. Served on the corporate supplier selection committee to approve
yearly budgets. Handled logistics for purchase and delivery of equipment.
Designed, implemented, and monitored continuous improvement procedures
aimed toward customer satisfaction. Trained corporate customer service
staff in 19 offices
Hungria M. Essig
17863 Cristin Way
Westfield, IN 46062
c: 317-***-****
EMPLOYMENT HISTORY, cont
ACCOMPLISHMENTS As a Quality Control Manager,
> Decreased job redundancy thereby reducing labor and shop costs
> Standardized communication programs between state offices
C.A.D.A.F.E. Company of Admin & Electrical Development, Venezuela, cont.
STANDARDIZATION MANAGER, 1985-1990
Reviewed or improved new or existing technical and administrative
procedures. Prepared cost-benefit analyses. Implemented corporate-wide
improvement processes including employee training and follow-up.
INDUSTRIAL ENGINEER, 1983-1985
Evaluated and documented supplier processes, made recommendations for
improvements, performed follow-up visits with suppliers, and designed
internal procedure manuals.
ACCOMPLISHMENTS
> Implemented and monitored ISO 9000 standards in 4 subsidiary companies
> Managed continuous improvement as a permanent project in 19 state
offices
ARTICLES PUBLISHED:
S.U.C.E. - C.I.E.R. "Normalization as a Tool for Quality"
C.A.V.E.I.N.E.L. - C.I.E.R. "Changes in the Management of Acquisition"
EDUCATION
BACHELOR OF SCIENCE, Industrial Engineering
Universitario Luis Caballero Mejias, Caracas, Venezuela
Honors:
> Member of the School of Engineers of Venezuela
> Member of the Committee of Normalization and Total Quality of
Electrical Industry of Venezuela
> Coordinator for Materials Committee of the Electrical Industry of
Venezuela
Specialized study: Total quality management, norms development,
administration, management and leadership, Industrial Psychology
[pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic]
Contact this candidate