Customer Service Accounts Payable
Resume:
John T. Pearl
Enfield, CT 06082
***************@*****.***
QUALIFICATIONS SUMMARY
Focused and dedicated Customer Service Professional with proven abilities
to deliver an exemplary customer experience. Readily able to work
independently and communicate sensitive material to a broad audience. Able
to focus on efficient problem-solving in a fast-paced environment.
Computer skills include MS Word, Outlook, Excel, Lotus, Internet Explorer,
Accruint, and Checkwriter.
CORE SKILLS
Customer Service Record Keeping
Research and Analysis Office Support
Correspondence Bookkeeping
PROFESSIONAL EXPERIENCE
Hartford Financial Services Group
1995-2012
Senior Service Specialist, Wealth Management Operations (2002-2012)
. Served as a brand ambassador to educate The Hartford's customers on
product and benefit options
. Processed an average of 30 annuity claims and 20 incoming calls daily
while consistently exceeding departmental quality target goals for
client satisfaction
. Worked collaboratively with key advisors, legal counsel and advisors
in a effort to deliver a seamless customer experience
. Closely monitored daily stock market fluctuations to provide clients
with daily analyses affecting fund exchanges
Service Specialist II (1999-2002)
. Provided exemplary customer service in assisting clients with highly-
sensitive death claims
. Demonstrated deep insurance knowledge, compassion and proficiency in
policy execution
. Maintained priority and continual focus on efficient workflow to
support organizational goals
Service Specialist (1997-1999)
. Consistently approached client interactions with a "customer first"
outlook toward resolution
. Supported team success with applied integrity, consistency and quality
focus
. Successfully adhered to strict guidelines for the timely completion of
cases within authority
Senior Clerk (1995-1997)
. Ensured open communication with team members to produce a positive
customer experience
. Processed customer requests in compliance with federal standards
Coopers & Lybrand LLP
1994-1995
Associate Auditor, Business Assurance Department
. Performed detailed audit procedures including reconciliation of year
end balance sheets for assets, liabilities, accounts receivable and
accounts payable
. Interacted with clients across broad industries including insurance,
education and healthcare
. Audited Ivy League scholastic entrance requirements for admission and
application accuracy
AWARDS & RECOGNITION
> Hartford Presidential Award for Exceptional Customer Service 2001
> Applause Award for Outstanding Customer Service and Execution 2011
> Peer Nominated Applause Award for Teamwork and Accuracy 2012
EDUCATION
University of Hartford, Bachelor of Science in Business Administration -
Hartford, CT.
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