Customer Service Sales

CHRISTINA H. BIXBY

*** ****** ****** ****: 815-***-****

Romeoville, IL 60446 *************@*****.*** Mobile: 815-***-****

Objective: Seeking a management position for a progressive organization

offering opportunity for professional growth that can benefit

from my office management, analytical, financial and customer

service strengths.

Summary: Eleven years experience performing all facets of office

management including reception, word processing, billing data

analysis, customer information retention, credit card dispute

resolution and transaction reversals. Strengths include

honesty, integrity, strong communication, organizational and

problem solving skills, Nine years direct Customer Service

skills. Work well independently or as part of a team

environment.

Experience:

2007 - Present SPINAL REHAB & WELLNESS CENTER Aurora, Illinois

Office Manager

Working in a customer care environment, responsibilities include

patient billing, insurance claims processing, vendor billing

reconciliation, patient scheduling, records management, customer

information retention and general office duties.

2005 - 2006 INTERMODAL EXPRESS Lyons, Illinois

Office Clerk

Responsible for system input of all drivers route schedules and

moving orders, performed receptionist duties, word processing

and general clerical functions.

2001 - 2002 BESS EATON Groton, Connecticut

Shift Supervisor

In a customer facing food service environment, responsible for daily

store opening, training of new employees, product usage

inventory management and record input, daily balancing of cash

receipts and bank deposits.

1999 - 2000 SEARS, ROEBUCK & COMPANY Hoffman Estates, Illinois

Customer Service Associate

Working in a retail sales environment, investigated and reduced

chargeback accounts and worked with credit central to secure

proper reversals. Key player in developing, implementing and

maintaining an electronic filing system; allowing for easier

record retrieval and customer information management.

Maintained system logs for resolution of customer disputes.

Analyzed and resolved disputed credit card transactions to

customer and company satisfaction. To assist Supervisor in

training others, created a complete training manual for the

Customer Service Associate position. Provided training for MS

Excel, Power Point and Word software training to the Customer

Service Associates.

1996 - 1998 HURSTS' BERWYN JEWELERS Berwyn, Illinois

Sales Associate

In addition to exceeding established sales quotas, was recognized for

establishment of large base of repeat clients. Additional

responsibilities included maintaining database of customer

specific purchase information and sending periodic store mailers

to stimulate sales.

Education:

1992 - 1994 Western Illinois University - Undergraduate Studies

Macomb, Illinois

1989 - 1992 Morton West High School - Diploma Achieved Berwyn, Illinois

-- References Available Upon Request --

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