Operations Manager

OPERATIONS MANAGER

My objective is to lead a multi-disciplined team of employees to world

class results in production, quality and efficiency. I am a results-

orientated high-energy and dynamic individual with both the stamina and

mental agility to work and thrive in a fast-paced high-growth environment.

With extensive experience across multiple disciplines of the pharmaceutical

distribution, aerospace manufacturing and construction industries, I have

achieved excellent verbal and written communication skills with all levels

of management and staff. My ability to lead, coach and mentor personnel at

different levels within an organization has been repeatedly demonstrated,

allowing me to obtain a reputation for dedication, creative problem solving

and outstanding service.

Tenacious Resourceful Problem-Solver who combines technical knowledge and

business acumen to deliver results.

( Led resolution team for SAP to ensure successful implementation within

planned go-live timeline.

( Steered transportation Kaizen event resulting in a $3 million freight

savings.

Dynamic Innovative Leader adept at planning, streamlining, delegating,

driving productivity and enhancing profitability.

( Achieved and maintained 100% on-time shipping metric for product

deliveries - 12 months.

( Able to quickly build genuine rapport with customers/clients to secure

competitive contract wins.

( Reputation for dedication, creative problem solving, and outstanding

service.

Seasoned Personable Team Player with program management and multiple plant

operations successes.

( Grew Continuous Improvement Program as functional department lead - over

100 annual submissions.

( Managed operations of 3 plants in AZ - Heat Treating, Special Processing

and Machining

( Supervised 100+ personnel across multiple disciplines within

manufacturing environment.

CAREER OVERVIEW:

Pfizer Pharmaceuticals ( 1855 Shelby Oaks Dr ( Memphis, TN

2009 - Present

Pfizer is a global leader in pharmaceuticals, consumer health care

products, and animal health care products

Workforce Deployment Specialist

> SAP super user instrumental in success of 'Go-Live' strategy.

> Full implementation of Manhattan Associates Labor Management Program

to establish an integrated discipline of operational utilization

throughout all site functional areas and activities.

> Maximize workforce daily by flexing variable labor requirements

> Key participant in implementation of lean/strategic initiatives.

Certified Kaizen Event Lead.

> Provide performance and recognition metrics

daily/monthly/quarterly/annually.

> Participate in Business Unit KPI reviews and facilitate metrics for

Site Balanced Scorecard Levels.

> Meets best in class performance goals while maintaining visibility to

continual improvement.

Pharmaceutical Warehouse Supervisor

> Responsible for operational picking areas to ensure adherence to the

company's established Compliance Policies, Procedures, Practices and

Guidelines.

> Serve as a QMS Process Owner for applicable DC Procedures and Job

Aids.

> Continuous Improvement Program coordinator for Pharmaceutical

department, and integral member of implementation teams.

> Operational understanding of Federal Regulations as applicable to Drug

Product (i.e. cGMP's, CFR's 210, 211, 820, Part 11) and safety

Regulations (OSHA).

> SAP/BI Reporting specialist.

> Extensive SAP/WMS training and knowledge of additional warehousing

conveyor product sorting software.

> Field tester and reviewer for DCR (document control review) program.

> Materials planner/buyer for all corrugated packaging required for DC

product shipments.

Smoky Mountain Homes, LLC ( Owner / Operator ( Maryville, TN

2002 - 2010

Residential Home Builder

The Triumph Group - AMTI, Inc / Triumph Precision, Inc ( Phoenix AZ

1998 - 2002

Triumph Group, Inc. is a global leader in supplying and overhauling

aerospace systems and components

(www.triumphgroup.com)

Operations Manager

> Setting/achieving monthly sales forecasts and goals (up to $1

million/month)

> Operating profit / loss

> Manufacturing process control and improvement, maintaining positive

customer relations, team building, leadership, positive employee

relations developing and appraising staff effectively through

performance reviews of supervisors and operators.

> Oversee operations to attain maximum production efficiency, oversee

inventory and shipping/receiving functions to ensure operational

levels which meet and exceed customer needs and established financial

benchmarks.

> Recommend, develop and implement policies and programs that guide the

organization in maintaining and improving its competitive position and

the profitability of the operation.

> Oversee activities to ensure shipping is on schedule and its product

is within quality standards and cost objectives.

> Ensure Triumph Precision adheres to company policy and administers

practices fairly and equitably.

> Take corrective action as necessary on a timely basis and in

accordance with company policy.

> Ensure standards for product quality, equipment and operator

performances are maintained.

> Keep up-to-date on information and technology affecting manufacturing

to increase innovation and ensure continual improvement throughout

Triumph Precision, Inc.

> Actively participate in all engineering activities to ensure parts are

processed correctly and in a profitable manner.

> Develop new customers to create diversification of product.

Materials / Program Manager

Managed multi-million dollar accounts for numerous large OEMs in the

aerospace industry. Responsible for day-to-day operations, including staff

supervision, purchasing, customer service, inventory, receiving/shipping

and production control for entire facility.

Key Accomplishments:

. Initiated and secured multi-million dollar contracts with

large Aerospace World Leaders.

. Continuously met or exceeded monthly sales forecasts.

OEM Program Manager

Promoted to Program Manager to assume responsibility for all OEM customers

and their product families. Responsibilities included: daily customer

conferencing providing real time scheduling, contract negotiations,

customer/vendor relationship management and production planning.

Key Accomplishments:

. Obtained AS900 R&D program for multiple aircraft components

from Honeywell and secured production contract through

successful product development.

Quality Control Manger

Manager of new 20,000sqft manufacturing facility and responsible for the

implementation of documented policies and procedures throughout every

process within the building. For this building alone the processes

included: CNC machining, EDM, grinding, shipping/receiving, inventory,

inspection, NDT and maintenance. I supervised 10-15 employees at any one

time from inspection personnel to shipping/receiving clerks.

Key Accomplishments

. Implemented several short run SPC programs, Lead Auditor for

internal auditing team (entire facility 60,000sqft)

. Developed and documented for operator use specific inspection

techniques for AS900 program,

. Reduced customer parts reject rating from 200,000 ppm to zero

in three months and maintained it,

. Implemented CMM scanning techniques revolutionizing AMTI's

reverse engineering capabilities,

. Increased part throughput and customer delivery performance

by integrating dedicated shipping/receiving division into new

building

. Continuous improvement / six sigma certification from

AlliedSignal.

M&R Precision Machining ( 680 Lively Blvd, Elk Grove Village, IL 60007

1995 - 1998

ISO 9002 registered precision machine shop specializing in CNC &

Conventional Machining, Assembly, and Engineering for the automation,

aerospace, medical, printing, hi-tech soil & subsurface testing industries.

(www.mrprecision.com)

Quality Control Manager (ISO 9002 management Representative)

Implemented ISO 9002 quality system, including writing of company policy &

procedure manuals, internal audits and supplier evaluations, achieving

registration within 12 months. Supervised Quality Assurance System for

entire machine shop, including daily inspection of all manufactured

products and calibration of all company and employee gages.

EDUCATION:

10/90 - 06/94 Kingston University, Kingston-Upon-Thames, London England

Manufacturing Engineering with Business Studies

Degree: B.Eng Honors 1994 (BS Industrial Engineering)

10/84 - 07/89 Charterhouse School (College Prep), Godalming, Surrey

England

Subjects: Math, Physics, Design and Technology, Spanish

GPA: ~3.8

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