Engineer Management

Adam R. Mendlik

**** *. ************ **. • Denver, Colorado

720-***-**** • ********@*****.***

Solutions Architect with 15 years of experience in large enterprises environments, with

u nique skills to integrate disparate technical products and teams toward cohesive

business-oriented solutions.

Summary of Qualifications

Expert in CMDB design and IT Service Management process implementation

Industry recognized thought leader in service availability management best

p ractices

Experienced in working with project stakeholders to gather and refine

business requirements

Expert at integrating software and data from disparate software suites to

c reate cohesive solutions

Superior technical t roubleshooting skills

Quick to learn and master new technology

Proficient in a wide range of hardware, operating systems, programming

l anguages, and software packages

Equally effective leading a technical team or as an individual contributor

Able to use broad business objectives to drive technical strategy and daily

behaviors

Technology Summary

Certificatio IT I L Foundation certified, Six Sigma Green Belt, Certified Unicenter

ns:

E ngineer, Certified ProactiveNet Engineer, Netcool/OMN Ibus Administrator,

Member of American Mensa, Certified Scrum Master, Certified xMatters

A dministrator

Systems: Windows, UN IX, L inux, z/OS, AS/400, HP NonStop

Databases: Oracle, MS-SQL, DB2/UDB, Postgres, Sybase, MySQL, Neo4j

Languages: C/C++, Java, Perl, C#, REXX, HTM L, SQL

Software: CA CMDB, Netcool/OMN Ibus, Netcool/Impact, Tivoli Business Service

M anager, Unicenter Event Management, Unicenter Agent Technologies,

U nicenter Workload Management, CA-OPS/MVS, CA-7, BMC ProactiveNet,

I n terlink BES, CA Spectrum, CA Automation Point, M IR3 In telligent

Notification, OpTier CoreFirst, LogMatrix NerveCenter, xMatters

Professional Experience

Boulder, CO

Laconic Security

Software Architect 2012 to Present

Hold principle responsibility for client software architecture and API design.

Developed and shipped an encrypted cloud storage product for an enterprise

market.

Implemented the OpenPGP encrypted message standard in the C language.

Effectively implemented the Agile/Scrum methodology for the software

development team.

H ighlands Ranch, CO

Visa I nc.

Senior Staff Engineer 2011 to 2012

Designed a product maintenance workflow using GIT that included integrated

revision control, automated deployment, database versioning, and standardized

testing and backout procedures.

Employed the Scrum methodology for all departmental work.

Implemented xMatters for automated notification of critical information via

email, voice, and mobile text messaging.

Developed SMS handling software to implement features not available from

t he vendor, including improved security, detailed reporting, and compliance with U.S.

mobile carrier requirements.

Led the effort to upgrade the global event management infrastructure to

current software versions and best practices.

Lead a proof-of-concept project to compare performance of IBM Tivoli software

on an amd64 VMware platform versus IBM z/Series VM’s.

Greenwood Village, CO

F i rst D ata

Senior Solutions Architect 2006 to 2010

Designed the global CMDB schema and ITSM processes and migrated each

i nternational business unit to that common platform.

Responsible for the architecture of a scalable, highly available infrastructure

for enterprise management and automation across all platforms.

Consolidated multiple, independent enterprise management suites into a

s ingle, global architecture.

In troduced the Business Service Management methodology and implemented

i t using the IBM Tivoli suite.

Delivered executive presentations to obtain funding for multi-million dollar

p rojects.

In tegrated products from IBM, CA, OpTier and other to create a

comprehensive ITSM solution.

Designed the architecture for and managed projects for deployment of systems

management software across 13 data centers in the U.S. and 16 datacenters in

E urope.

Held primary responsibili ty for the development of standards for architecture

and process.

Personally authored two RFP’s and managed the entire vendor selection

p rocess including scope definition, requirements gathering, proof-of-concept, and

scoring.

Assisted in the planning and execution of two physical data center

consolidations.

H ighlands Ranch, CO

Visa Debit Processing Services

Senior Systems Engineer 2001 to 2006

Responsible for the collection and presentation of systems performance and

availability across all platforms and applications, as well as automated operations of

t he same.

Designed and implemented a systems management infrastructure that is

i nclusive of all platforms and extensible to support products from any vendor.

Instrumented tight in tegration between disparate products by using product

API’s, custom-wri t ten user exits, language and product extension modules, and other

techniques.

Contributed to the planning and execution of two major data center and

command center moves.

Created and delivered presentations on IT strategy to senior management.

Conducted end-user t raining for several tools I developed or administered.

Part of a small team that designed and built a new global operations center.

Greenwood Village, CO

F i rst D ata

Automation Analyst 1997 to 2001

Responsible for z/OS, AS/400, Windows, and UN IX systems management and

automated operations, and integrated display of system status.

Designed and implemented a cross-platform event management

i nfrastructure.

Developed an automated problem ticket generator accessible from all

p latforms.

Implemented automated notification of critical events from all platforms.

Assisted in the planning and execution of three physical data center

consolidations.

Part of a small team that designed and built a state-of-the-art operations and

call center.

Education

Regis Denver, Colorado

U niversity

Computer Science degree (In progress)

Major

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