Project Manager Quality Assurance

Linda Schnall, PMP

**** ******* ***, ****** ** **096

678-***-****; ********@****.***

Summary:

Seasoned Six Sigma Yellow Belt, IT and PMP certified project management professional experienced in

leading multifaceted teams toward the achievement of project and business objectives across various

industries. Deep experience in new software product development and launch including infrastructure

and support system build-outs, product implementation, customer support and on-going customer service.

Strengths include relationship management, logical and timely decision making, project value

management, and the application of transformational leadership resulting in the development of strong

working relationships based upon a trust partnership, mutual respect and integrity.

Outcomes:

The delivery of on-time, on-budget project completions that meet the highest level of customer

satisfaction and quality, while ensuring peak performances in the critical areas of productivity and

efficiency.

Contributions to an organization’s bottom-line through the ability and adherence to fundamentally rethink

and redesign business processes that pull negatively from the organization’s goals surrounding cost,

quality, and profit.

Specialties:

Project Management and Operational Effectiveness. Industry experience in Advertising, Finance,

Insurance, Retail, HealthCare, Automotive & Entertainment

TECHNICAL SKILLS

Employment Experience with:

SDLCs: RUP, Agile, Waterfall, Incremental; PM Approaches: Date-Driven, Effort Driven.

Applications: Microsoft Office, Microsoft Project, Visio, Microsoft Outlook, SQL

Server, ACT, Visual Source Safe, Team Tracks, Dev Track. Familiar with HTML,

utilization of OO analysis & design, RDBMS normalization and construction

procedures, UML, CMM, FDA software compliance, SAS 70 compliance, ISO, IEEE,

PCI, Six Sigma, SOA, hardware and software installation, SPSS. Academic

Experience with: Visual Basic, VB Script, Java and Java Cafe, Oracle SQL*Plus,

Oracle 2000, Microsoft Access, Mini Tab

CERTIFICATIONS

PMP Certification PMI June 2003-2016

IT PM Certification GA Tech, Atlanta GA December 2002

Yellow Belt Certification Six Sigma April 2006

EDUCATION

PhD in Industrial/Organization Psychology Walden University In progress

Master in Information Technology AIU, Atlanta GA June 1999

Bachelor of Art in Psychology SUNY, Albany NY May 1984

WORK EXPERIENCE

2/2013-Present SunTrust Banking Atlanta, GA

Consultant/Project Manager

Presently providing project management services for inflight Oracle based projects which are

intended to increase short term and long term efficiencies while also providing additional value to

the overall enterprise financial operations within SunTrust.

4/2012 –2/2013 QBE FIRST Reinsurance and Property Tax Atlanta, GA

Operational Effectiveness Consultant/Project Manager

Consulted with internal leadership as they worked toward increasing the delivery organization’s

efficiencies by showing them how to integrate portfolio management processes along with project

management tools and techniques into the organization’s work-intake process. Additionally, the

role included hands on training of the application of value management and project management

methodologies across the internal client/delivery units within the property tax organization.

06/2011 – 4/2012 Slalom Consulting Full Service Business Consulting Atlanta,

GA

Business Management Consultant

Provided business process efficiencies, system training programs and transformative consulting to

clients such as McKesson, Coca Cola and AutoTrader through the application of project

management and business analysis skills. Projects spanned across multiple business functions

including IT, Human Resources and Sales.

11/2005 – 06/2011 Fiserv, Inc. Electronic Bill-Payment & Commerce Norcross,

GA

Program Manager/Software Development Manager

Program manager of product lifecycle development efforts for flagship ebill products focused

on distribution and payments of electronic bills. Also, manager of 3 FTE and 2 offshore

software development teams. Teams dedicated to designing, coding and supporting Java, .net

and C# applications integrated across multiple systems and technologies. Key target audience:

electronic bill (ebill) distribution and payment channels commonly housed by financial

institutions and billing organizations such as utility businesses and general commerce sites.

11/2006 – 3/2011 Senior Project Manager

11/2005 – 10/2006 Staff Project Manager

Managed key strategic software development projects utilizing RUP, Agile, and Waterfall

methodologies within the electronic bill payment, electronic bill distribution and walk-in bill

payment industries. Software development projects included full project lifecycle phases

applied toward all new product development tracks such as product creation, infrastructure

build-out, internal/external communication, internal/external audit and security compliance,

the operationalization of the new products and internal training.

Additional project work included internal process improvement and change management.

Project budgets range between $250,000 –7,000,000 with team sizes proportional to the budget

(3-50+).

• Key accomplishments:

o Awarded a recognition award from Wal*Mart for successfully managing the Fiserv

Walk-in bill payment development effort and implementation of electronic bill

payments now available in all US Wal*Mart financial centers.

Contributed to American Express’s annualized cost savings of over $800,000 by

o

managing the software development effort and implementation of Fiserv’s electronic

messaging solution.

Participated in setting SAS 70 audit standards and the implementation for the software

o

development division.

6/2004 – 9/2005 Corporate Resource Development, Inc. Branding /Sales Atlanta, GA

Director of Project Management

Increased the quality of the custom branding campaigns through designing and implementing

client internal process improvements. Introduced, trained and mentored PMI project management

principals to clients and internal staff.

4/2001-12/2003 Roche Diagnostics, Inc. Healthcare IT

Roswell, GA

Software Development Supervisor, Project Manager

Supervised 7 FTEs plus various contractors in the skills of software quality assurance and business

system analysis. The team focused on stand-alone software product development as well as

embedded software projects for implementation into medical equipment.

• Key accomplishments:

o Brought the software quality assurance processes up to FDA compliance standards

without a delay in the development schedules.

o Created a 15% efficiency improvement within the software quality assurance process by

streamlining testing cycles and restructuring the testing procedures in the test lab.

o Successfully took over product support duties, effectively resolved all outstanding

product issues and seamlessly transitioned the international data management product

into the Indianapolis facility without an interruption of service.

o Introduced project management methodologies into the product maintenance cycles of

globally distributed UIs and embedded software products across various business units.

o As part of the validation team, successfully updated all software SOPs to the new IEEE

standards and reached FDA process compliance within 8 months.

o Retained as member of the site closure team contributing to the completion of the site

closure 3 weeks ahead of schedule.

1985-2000 Additional Work Experience:

• 1 year providing project management and account management services for web-based

ecommerce software implementations

• 1 year in Disaster Recovery planning and Y2K network implementation

• 2 years in promotional sales and sales training

• 2 years in operations management (office management, HR and inventory control)

• 6 years of project management within advertising, print production and television broadcast

production

References upon request

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