Sales Engineer

Raju (Raj) Gavurla

(home) 864-***-****

(mobile) 404-***-****

********@*****.***

SUMMARY

Seeking a SAP CRM functional consultant in sales, interaction center (IC),

internet pricing configurator (IPC), CRM roles, and/or base customization

working for a good company. I have a strong engineering background and

possess good communication, presentation, and training skills.

. Certified CRM 2007 (6.0) Application Associate in 2011

. One year of relevant experience in SAP CRM with SD

. Worked on a sales team and has understanding of business processes

. 12 years of experience in consulting and automation engineering project

management, project engineering, and sales using AS/400 and ISO 9000

quality assurance combined

. Certified CIW Designer

. Georgia Tech Dupree School of Management - Finance and Accounting for Non-

financial Managers

. BSEE 1990 Clemson University, Clemson, SC, USA

LiiiVEN, Inc. 11/2007 - present

Trainer, Speaker, Writer, Coach

Provide training, facilitation, coaching, and speaking services for non-

profits, corporations, and government organizations. Presentations include

workshops, facilitation, keynotes, and seminars. Helped to develop and

grow organization's members and personnel.

Clarkston Consulting, 02/2007 - 11/2007

Sr. SAP CRM/SD functional consultant experienced in client interface,

customization, and proposals

Industry: Consumer Products - Paint

For a leading paint manufacturer, Mr. Gavurla worked on the process

proposal, which was subsequently won. He worked with the client to write

the Project CRM Part 1 and Part 2 Project Charter and presented a well

received project kickoff meeting. Customer wanted a technology solution to

integrate R/3 4.7 core modules with SAP CRM 5.0 to achieve boundary less

coordination between departments and automate manual business processes

using the new system landscape. He participated in blueprint mapping

workshops for the Interaction Center, eService, eCommerce, and BW/BI

analytics for reporting with the client to guide to completion the "As Is"

Customer Input Templates (CIT) and the start of the "To Be" Customer Input

Templates (CIT) that form the base for the project blueprint.

The key performance indicators (KPI):

1. Turn customer care (business owner) into a profit center

2. Keep Home Depot (largest customer) EDI ordering in place

3. Automate manual business processes using standard SAP CRM

functionality

4. eCommerce on-line ordering of consumer samples, fan deck, and

company store

Industry: Life Sciences - Pharmaceuticals

For a leading generic drug company, Mr. Gavurla prepared configuration

logs, tested batch jobs, and inputted the SAP SD carrier determination

table. His quality assurance experience includes:

. Largest Clarkston project

. Completing the batch job schedule by coordinating with the basis

team lead and the process leads to drive the schedule to completion

. Test in quality environment - unit level testing, during cutover,

he created MM/PP process orders and assisted in other cutover

activities (stress testing) in preparation for go-live.

SKILLS

Key Skills SAP CRM Functional Consultant,

Base Customization, Sales, IPC,

Interaction Center, Workshops &

Training

SAP CRM 2007 Sales CRM Lead to Order(Configure)

Process, Opportunity and Lead

Management, Copy Control, Item

Category Determination,

Enhancements

Internet Pricing & Configuration Condition Maintenance, Condition

(IPC) Technique, Pricing Procedure

determination, Free Goods

SAP CRM 2007- WEB UI CRM 2007 Web UI Configuration,

Design Layer Customizing, CRM

Business Roles Configuration

SAP CRM 2007 Interaction Center Web Configured Inbound Telesales

Client Scenario for ERP and CRM Sales

Orders, Configuration of Function

Profiles for IC, Configuration of

Business roles for Web Client IC

SAP CRM 2007 Security PFCG Role Authorization Profile

Functional Skills (Project Requirements Gathering, Fit- Gap

Management) ("As Is" to "To Be") Analysis,

Functional & Configuration Design

SAP Training

05/2010 - 08/2010 Pioneer IT Group

Specialization - base customization, sales, internet pricing

configurator, CRM roles, and Interaction Center

Familiar with some marketing and service concepts

02/2008 SAP Education

CRM 5.0 Interaction Center

06/2006 - 09/2006 Target SAP and Semafor

CRM overview

LiiiVEN, Inc. 11/2003 - 2006

Speaker, Writer

Presentations include workshops, facilitation, keynotes, and seminars for

non-profits and for profits.

Home Depot, 1/2002 to 1/2003, Atlanta, GA

Sales Associate

Sold kitchen, bath, and appliances products and services

SIEMENS Westinghouse, 1/2000 to 1/2001, Alpharetta, GA

Project Engineer/Project Management

Responsible for project engineering/project management of simple cycle and

combined cycle SIEMENS TXP DCS utility projects generating up to 550MW.

Performed project kickoff meetings, change management, budget analysis,

costing, resource/risk management, scheduling, reporting to upper

management, and business development

. Coordinated vendor contracts for assembly and testing of DCS hardware

. Developed a simulation business plan that assisted in improving

project

quality, productivity, and provided justification for a simulation

room

hosting four platforms.

. Made presentations and gave factory tours to end clients and potential

customers pertaining to company services and products

Bailey Controls Company/ABB, 7/1993 to 1/2000, Atlanta, GA

Project Engineer, Systems Engineer, Proposal Engineer

Responsible for h/w and s/w design, configuration, and testing

. Worked in automation and controls on distributed control systems

projects in the utilities and pulp and paper industry for Bailey

Controls/ABB in

. project engineering/project management, systems engineering, and sales

(proposal engineer)

. Worked for sales manager and sales team to customize proposals and did

financial analysis using AS/400 for distributed control systems (DCS).

Experience includes design engineering, P&IDs, instrument index

database, instrument data sheets, loop sheets,

programming/configuration, factory acceptance testing, installation,

commissioning, and foreign device interfaces relating to control

systems. Utility experience includes Simple Cycle and Combined Cycle

power plants, Burner Management Systems, and Combustion Controls.

Pulp & Paper experience includes Bleaching, Pulp Mill, Paper Machine,

Multiple Effect Evaporators, and Stock Preparation.

Analysis and Technology 5/1991 to 10/1992

Electrical/Electronic Engineer Analyst

Provided customer interface to the Naval Sea Systems Command SEAWOLF

Program Manager

. Performed engineering and administrative analysis support for the

electronic support measures (ESM), periscopes, and radar/navigation

subsystems

. Supervised an AutoCAD group that supplied drawings for construction of

the SEAWOLF submarine and developed an AutoCAD services marketing

brochure

Achievements

Numerous projects completed on time and within budget.

Year 2000 Project coordinator for the Atlanta Engineering Center

Significant Contribution Award - 2000

Conducted DCS to PLC interface training for the engineering department

Customer Testimonial (Engineering) - 1996

Recognized by Alabama Power for my outstanding contribution in

the

successful and timely completion of the Miller Unit 1 Control

System

Outstanding Achievement (Sales) - 1995

Helped secure a purchase order by completing a complex time sensitive

proposal

Engineering Training

12/2006 Completed the ISA Leadership Development Program

7/2001 Certified Master CIW Designer (e-commerce)

7/2000 Westinghouse 501 Combustion Turbines

5/1999 Georgia Institute of Technology - Dupree School of Management

Accounting and Finance for non-financial managers

8/1998 TAPPI short course - Introduction to Pulp and Paper

1995 Bailey Infi-90 Overview, Bailey Infi-90 Engineering Workstation,

SCAD/SLDG Graphics

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