Customer Service Manager

HAIDER AL- KARKHI

***** ***** ***** **. *** *** Cell: 619-***-****

La mesa, CA 91941 ***************@*****.***

Summary

High-energy Customer Service Agent skilled in conflict resolution through proactive

communication. Listens actively to customer questions and resolves issues and disputes

tactfully and effectively.Experienced manager with excellent client and project management

skills. Action-oriented with strong ability to communicate effectively with technology,

executive, and business audiences.Client-focused Sales Representative with 8+ years of

providing solutions to customers. Solid understanding of the [ systems and program areas].

Highlights

Safety-oriented Mother language Arabic

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Superior communication skills Speak fluent English

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Conflict resolution PC Multi programs user

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● Excellent judgment

● Adaptable

● Organized

● Fast learner

Accomplishments

Secured numerous company achievement awards for delivery of exceptional customer service.

Received [17] thank you letters from passengers regarding professionalism

Creative Problem Solving:

Resolved product issue through consumer testing.

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Supervision

● Supervised team of three staff members.

Experience

Al NAWRES TRAVEL AND TOURISM February 1998 to March 2000

office Manager in a travel and tourism Company

BAGHDAD, IRAQ

Royal Jordanian Airlines April 2000 to March 2003

Assistance Station Manager

Baghdad, Iraq

Royal Jordanian and US air force April 2003 to September 2007

Station Manager

Baghdad, Iraq

Babylon rent a car November 2007 to March 2010

Owner of Rent a car company

Amman, Jordan

General sales agent for Royal Jordanian April 2010 to October 2012

Operation Manager

Baghdad, Iraq

Education

1993

Al Quds

General

High School Diploma

Baghdad Iraq

Holding California driving license class ( C )

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