Customer Service Human Resources
Resume:
Yolanda Hassell
Smyrna,Georgia
*********@*****.***
Professional Experience
Litigation Law Group Atlanta, Georgia
Litigation Account Manager (2010- 2013)
Providing excellent customer service. Overseeing and managing a legal
team responsible for bringing or defending a lawsuit. Lawsuits for many
different reasons or suit for any type of legal aspect, for violating a
contract, or for any number of reasons that give rise to any form of
litigation. Working with the plaintiff or defendant in such a lawsuit,
helping to oversee the legal efforts to prove or defend the
allegations in the suit.
Rausch, Sturm, Israel & Hornik Law Firm Milwaukee, Wisconsin
Paralegal Debt Collector (2006-2009)
Collection activity in a customer service call center environment.
Achieved 100 to 150 calls daily on an auto dialer.
Collected $100k - $150k monthly.
Assisted attorneys with legal research, helped maintain reserve
materials, and updated collection.
Offer necessary paralegal guidance to the attorneys regarding
collections in Wisconsin surrounding states.
Provide proper monitoring in various transactions as in order and
collection headings and municipal lien documentations and judgements.
Shelby County Government Memphis, Tennessee
Deputy Court Clerk (2000-2005)
Provide necessary researches and drafts of appellate briefs, various
court motions and several inquiries along with their answers.
Collect information from courthouses. Consult court transcripts for
accuracy. Serve as liaison between paper and court officers.
Child Support Specialist (1998-2000)
Decide value for welfare of child as well as child support case
hearings.
Responsible for conducting monthly staff meetings with all department
supervisors and human resources to discuss issues concerning customer
service, client relations, child support issues.
Milwaukee County Government Milwaukee, Wisconsin
Intake Screener (1990-1993)
Take necessary actions to review entire personal reports and documents.
Entering inmates into system upon arrest.
Education Background
Achieved Paralegal Certificate from the Wisconsin State University.
References furnished upon request
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