Customer Service Sales

Catherine M. Zabita

*** ****** ***** ● Vineland, NJ 08360 ● Cell: 908-***-**** ● **********@***.***

Summary of Qualifications

• A self-motivated, conscientious individual with more than 20 years of professional experience; background reflects skills and achievements in the areas of sales support, customer service, management, training, administrative, and strategic planning.

• A successful record of reaching company goals through persistent effort, strong follow-through, and effective time management; a talent for prioritizing multiple projects and performing well under pressure.

• Proven leadership qualities; able to direct, motivate, and supervise personnel to achieve maximum productivity.

• Excellent ability to prioritize and work as a team member.

Professional Experience

CLEMENT PAPPAS & CO. INC., Seabrook, NJ February, 2009 – Present

Sales Accounting Specialist

• Maintained price lists, freight lists and off invoice allowances, to ensure all invoices are transmitted

correctly.

• Point person for communication between customers with regards to pricing, promotion, and freight discrepancies,

• Acting liaison between Customer, Customer Service, Sales, Accounts Receivable, Credit and Collection, Plant Controller’s and Finance department.

• Managed Broker contracts and broker payments for both Retail and Foodservice customers.

• Research & resolve commission payment disputes.

• Research and resolve customer deductions in a timely manner.

• Provide monthly commission reports for Upper Management, Regional Sales Managers, and Brokers.

CLEMENT PAPPAS & CO. INC., Seabrook, NJ August, 2006 – January, 2009

Sales Support Coordinator

• Provide executive-level administrative support to the Vice President of the Foodservice Division.

• Coordinated with Regional Sales Managers on specific projects; Sales Meetings, new product introductions, distributor promotions, corporate marketing events.

• Resolve commission payment disputes for the Foodservice Division Broker contracts, buying group and distributor programs.

• Supply Marketing support for corporate and local programs, buying group conferences, food shows, and special events.

• Compile and analyze monthly Sales Reports to track changes in Customer Sales performance.

• Assist in development and maintenance of Broker Manual and Corporate Profile.

• Manage national product incentive programs, distributor marketing programs and payments.

• Communicate price increases, market information to field; Maintain price list integrity.

• Project coordinator for all Feasibility Request projects for Foodservice and Branded Divisions.

GRANT HANSON METRO, Cranford, NJ September, 2001 – June, 2006

Customer Service Supervisor

• Responsible for the overall management and coordination of customer service operations for a food broker; oversee the processing and follow-through of all orders; investigate and resolve escalated customer issues with direct report to company president.

• Supervise and direct activities of five customer service representatives to ensure operational objectives were achieved; train personnel in all aspects of customer service; interview, evaluate, and hire new employees.

• Manage customer service activities for approximately 40 manufacturers; maintain an in-depth understanding of customer service systems and policies for each manufacturer.

• Prepare monthly sales reports outlining productivity, costs, successes, and challenges; work with manufacturers to create solutions to recurring customer issues; design customized programs to meet manufacturers’ requirements.

• Provide sales support to outside field representatives; contribute to the profitable growth of the company through the consistent attainment of sales objectives.

• Responsible for input and maintenance of all marketing promotions, deviated pricing and rebate programs for various manufacturers; accurately processed chargeback requests for payments through principals to the customers.

Major Accomplishments:

• Recruited and challenged with transforming a data entry operation function into a highly efficient and comprehensive customer service department; designed and executed departmental policies and procedures to maximize productivity and customer satisfaction; recruited and developed a new team of customer service specialists.

• Created a customer service manual that references policies and procedures for each manufacturer; provided detailed instructions for handling all aspects of order processing, quality control, pricing, and deliveries.

• Selected to serve as a member of a leading Manufacturer’s Broker Advisory Council; help develop annual strategic plans for handling Customer Service and Administrative duties between the broker and the manufacturer.

• Interim Office Manager and Administrative Supervisor while vacancies existed.

FRESH JUICE COMPANY, Newark, NJ June, 1997 – September, 2001 1982 – 1999

Customer Service Representative

• Responsible for all phases of order management from order entry to pricing and invoicing.

• Tracked customer sales for Owner Operator business to increase sales and productivity.

FINNAGELS, Elizabeth, NJ

Shift Supervisor

• Managed and coordinated day-to-day operations for a high-volume, family-style restaurant; responsible for sales, cost containment, training, inventory control and customer relations; implemented operational policies and procedures to optimize productivity and efficiency.

• Supervised, scheduled, trained, and motivated 12 employees; hired new employees; maintained payroll records.

• Analyzed daily sales and expense results to verify compliance with established forecasts; prepared cash reports.

• Maintained strong customer relations; utilized suggestive selling techniques to increase sales and customer satisfaction.

Education

• Post College, Waterbury, Ct. – Business Management Curriculum

• Union County College, Cranford, NJ – Accounting / Business Administration curriculum.

• Chubb Institute, Jersey City, NJ – Completed various courses in computer programming, Microsoft Office Applications.

• Professional Development – Completed customer service, managerial, and organizational seminars/courses.

Proficient in Lotus Notes, JDE / Imany Cars and QAD.

• Cumberland County College – Completed Intermediate Excel 2007, Power Point 2007, Word 2007, and QuickBooks.

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