Customer Service High School

Fahd El Farissi

**, ****** ******

Akron, Ohio **302

Cell: (001) 330-***-****

***.***@*******.***

Multi-Lingual

Objective:

To obtain a position of significant responsibility in a respected organization that will allow me to utilize my experience and apply the knowledge I acquired through education to exceed as far as my abilities will allow me to.

Professional Experience:

Position Title: Associate, International Customer Service

06/2012- Current

Employer: J.M. Smucker Co. – Orrville, Ohio

• Serve as primary liaison between cross-functional teams for the International SBA and provide internal administrative support.

• Coordinate shipment receipt and entry of customer purchase orders. Ensure accurate and timely processing of export documents presented to the customer, freight forwarders, and customs brokers.

• Handle coordination and technical details relating to international transportation, such as customs regulations, laws and Company policies, and any necessary documentation.

• Communicate with production sites, planners, freight forwarders and third party logistics providers to coordinate the movement of freight from domestic origin point to overseas destination point with all modes of transportation and carriers (Ocean, Airfreight, LTL, Truckload, and Parcel).

• Prepare and process invoices, while investigating and resolving overdue payments and price discrepancies.

• Review daily monitoring reports to ensure that sales and on-time delivery goals are met.

Position Title: Consumer Communications Center Representative/Linguist/Subject Matter Expert Golden Temple, 09/2009 -05/2012

Employer: J.M. Smucker Co. – Orrville, Ohio

• Received inquiries and complaints from consumers by mail, email, or by phone. Determined the nature of the contact and provided timely, effective response.

• Responsible for receiving inquiries and complaints from consumers that do not speak English. Translated foreign language emails and provided timely responses.

• Researched all Golden Temple inquiries, notified team members of changes of label, packaging, or product.

• Developed and maintained a comprehensive knowledge of JMS company standards and products.

• Provided daily support as company's only multi-lingual representative.

Position Title: Interpreter/Translator, 06/2007 – 2010

Employer: International Institute – Tallmadge, Ohio

Interpreted in the court system and with government agencies for over 200 hours and obtained BITS certificate.

Position Title: Interpreter/Translator, 03/2007 - 08/2010

Employer: ASIA Services – Akron/Cleveland, Ohio

Interpreted in the court system and with government agencies for over 100 hours. Obtained certificate of court interpreting from the Ohio Supreme Court.

Education:

2007- 2012 B.A. - Political Science International Track

The University of Akron – Akron, Ohio, USA

1999 Technical School of Management Jaber – Casablanca, Morocco

High School Diploma - Business Management

Skills Summary:

• High level of confidentiality

• Strong organizational skills

• Excellent communication and listening skills

• Excellent attention to detail

• Fast learner

• Positive attitude and high energy.

• Goal oriented and driven to achieve success

Languages:

English- Fluent

French- Fluent

Arabic- Fluent

Spanish- Fluent

Italian- Fluent

Mandarin Chinese- Basic (currently studying)

References are available upon request.

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