Customer Service Medical Billing
Resume:
Renae C. Edwards
Cordova, TN 38018
*************@*******.***
OBJECTIVE
To obtain an employment position inside an organization where I can effectively utilize my
administrative, clerical, and healthcare skills and to coordinate quality performance inside a healthcare
organization.
EDUCATION
Bachelor of Professional Studies, Healthcare Administration, May 2010
The University of Memphis; Memphis, TN
Master of Science, Healthcare Administration, Expected September 2013
Walden University; Baltimore, MD
LICENSE/CERTIFICATION
• AHA Certification/CPR Training
• Work Keys Career Readiness Certification
• Audio Tech Clinical Training Certification
• Employee Compliance Performance Certification
WORK EXPERIENCE
Administrative Intake Assistant Experience
Southeast Mental Health Center, Memphis, TN, November 2012-Present
• Assist with all secretarial functions
• Assist with phone inquiries, emails, fax/copier, filing, and computer functions
• Assist patients with medical billing information and insurance
• Meets compliance within the organization to meet regulatory standard requirements
• Responsible for overseeing all intake process activities
• Responsible for scheduling patient’s intake appointments with physicians and therapists
Administrative Assistant Experience
Selltopia, LLC, Memphis, TN, August 2010-June 2012
• Assisted with all administrative functions
• Assisted with International and Global consumer service operations
• Assisted with phone inquiries, emails, fax/copier, filing, and computer functions
• Coordinated quality performance and operational improvements
• Coordinated payroll, time sheets, and sales
• Coordinated customer service support activities
• Enforced company policy and procedures
• Monitored inventory control accuracies
• Monitored employee performance improvement/employee satisfactory
• Prepared and reported information to the Chief Executive Officer/Director/Manager
Audio Tech Experience
Methodist Germantown Hospital, Germantown, TN, August 2005-July 2009
• Assisted patients with medical billing information and insurance
• Coordinated patient’s charts/medical records
• Met compliance within the organization to meet regulatory standard requirements
• Performed hearing test on newborn babies w/an ABR machine
• Reviewed patient care services
Computer Machine Operator Experience
Williams-Sonoma, Memphis, TN, March 2004-August 2005
• Assisted with retail operations.
• Assisted with production activities and accuracies
• Monogrammed ordered materials from a computer database
VOLUNTEER EXPERIENCE
Clerical Experience
Waverly Gardens Nursing Home, Memphis, TN, December 2003- March 2004
• Assisted with administrative/clerical functions
• Assisted with nursing care patients
• Monitored patient evaluation/quality performance
• Performed receptionist/secretarial duties
SKILLS/QUALIFICATIONS
• Administrative/Clerical Skills: Customer records. Medical billing, insurance, filing, emails,
phone inquiries, faxing, filing, operating copier/scanner, sales, and customer service functions.
• Analytical/Technical Skills: Knowledge of problem solving and performance improvement
functions. Knowledge of strategic and project planning, leadership qualities and technical training
initiatives, preparing and reporting to management to solve managerial issues and customer
support communications.
• Computer Skills: Access, Microsoft Window’s Excel, Windows 7, Spread Sheet, Power Point,
and Microsoft Office Word/Works documents.
• Customer Service Skills: Phone inquiries, customer support activities, inventory processing,
import/export shipping and receiving.
• Healthcare/Organizational Skills: CPR/AED Training, OSHA, HIPPA rules and knowledge,
familiar with medical records/billing, and insurance of patients. Reviewing and evaluating of
patient care and organizational services.
• Interpersonal/Leadership Skills: Writes and communicate well with others, knowledge of
accessing employee tool kits, enforcing company policy and procedures, review of services, and
compliance with the organization as well as conducting surveys and evaluations.
• Typing Skills: 55-60WPM, Word Keys, and Numeric Keys
• Warehouse Skills: Inventory control processing, discrepancy of reports and volume, pick/pack
knowledge, labeling, and receiving. RF Technology and knowledge of shipping both locally and
globally.
REFERENCES
Available upon request.
Contact this candidate