HR Coordinator/ Assisant Business Manager

Angela V. Hood

** ****** *****, ************, ** 08081 Main Phone # 856-***-****

Email: *********@*****.***

Objective: To work in a team environment that will continually challenge me to develop my personal as well as professional abilities and effectively use these skills to demonstrate continued accomplishments and success.

Professional Experience

Vitas Innovative Hospice

Blue Bell, PA

Human Resources Coordinator/ Sr. Payroll Assistant 8/2011-Present

Primarily includes coordinating work inside the human resources department. Maintains a detailed record of the turnover, and researches and formulates strategies which effectively aid in employee retention. Also responsible for consulting with and helping practice managers and supervisors on company policies and procedures. Helps employees and their managers in performance and disciplinary matters. Senior Payroll Assistant to the final close of payroll. Verify with managers and employee’s times, mileage & patient visits. Propose and develop a set of rules that would monitor the discipline and work of workers. I carry a wide expertise in the human resources field which include but not limited to reviews, employment procedures and recommending revisions to heighten the efficiency of the operations in a particular practice. Make sure employees follow all State and Federal guidelines pertaining to Hospice guidelines. Senior role for Family Medical Leave of Absence and Employee Benefits. Supervisor for conducting 1st Day new hire orientation and making sure all documentation and background checks are completed and received properly per state guideline; perform new employee training and development programs and other general activities. Coordinator carrying out the duty of conducting employee recognition activities such as service honors and 'employee of the year' awards.

Office Receptionist 3/2011-8/2011

As receptionist I was responsible for answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department. Taking and delivering messages or transferred calls to voice mail when appropriate personnel are unavailable. Answered questions about organization and provided callers with address, directions, and other information. Assisted Patient secretaries with data entry and maintaining patient files. Welcomed on-site visitors, determined nature of business, and announced visitors to appropriate personnel. Monitored visitor access and issues passes when required. Performed all other clerical duties as needed, such as filing, photocopying, and collating.

Parke Bank 12/2005- 5/2008

Sewell, NJ

Executive Assistant

Executive Assistant to the President of the Bank, performed, coordinated and oversaw technical and office administrative duties, supervised the President’s staff with varied and complex office duties, supervised clerical and other support staff, handled daily operations of the President’s office. Represented the President to the public, businesses, Board members and other agencies when the President was out of office. Coordinated office activities and schedules, developed and recommended office procedures and systems, ensured smooth office operations. Reviewed and summarized reports and documents, prepared background documents. Prepared different loan packages to be presented for approval to the board which included credit reports, tax returns, flood insurance checks for properties, loan applications, any and all financial papers that were needed and personal background papers that were needed. Received and distributed incoming mail, reviewed and evaluated mail to identify those items requiring priority attention of the President. Provided follow up to assignments given to management staff by the President, provided status reports to the President. Attended Management, Board committee and other meetings and took the minutes. Coordinated catered luncheons for board meetings. Performed technical, specialized, complex and difficult office administrative work requiring the use of independent judgment. Interpreted and implemented policies, procedures and computer applications related to the department or organizational unit to which assigned. Communicated effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.

COPD Services/Air Products 8/2004 - 12/2005

Bellmawr, NJ

Lead Customer Service Representative

Daily activities include customer relations, processing patient’s prescriptions, verifying prescriptions with Medicare, private insurances & referral source’s; receptionist; scheduled daily routes for service representatives and respiratory therapist’s; procedure quality control. Worked as Quality Assurance Coordinator for the Atlanticare contract within the company. Duties were to ensure paperwork and data entry was completed accurately and payment was guaranteed prior to delivery and revenue was received appropriately. Accompanied sales representative and General Manager on sales related luncheons and meetings to gain new accounts and to kick off new programs to existing clients.

Lincare Incorporated 1/2004 - 8/2004

Trenton, NJ

Center Manager

Managed a new center with 200 patients, handled customer relations, performed general office duties, maintained inspection records for the facility and employees, maintained and reported selling costs. Attended sales calls and coordinated presentation luncheons. Attended management training seminars monthly within the company. Managed a team of sales, respiratory therapists, customer service representative and service technician for Somerset and Montgomery Counties in New Jersey. Interviewed, hired, trained and supervised the office staff. Implemented Lincare safety programs, always in compliance with federal, state and local regulations. Controlled inventory, purchased equipment and supplies. Responsible for the profitability of the center as well as for implementing and directing cost controls.

Huntingdon Valley, PA 2001-2004

Senior Administration/ Customer Service Representative - Responsibilities included assisting office manager with daily operations. Daily activities included customer relations, processing patient’s prescriptions, verifying prescriptions with Medicare & private insurances & referral source’s, receptionist, scheduling daily routes for service rep.’s and respiratory therapist’s, procedure quality control. FDA Certified for quality control signatures. Worked along with insurance providers in processing patient’s authorizations. Performed hospital and doctor’s office visits with Sales Representative. Assisted manager with quality control of facilities and employees.

Sovereign Bank 2000-2001

Cheltenham, PA

Customer Service Representative

Handled cash flow into the bank, monitored security video camera’s and system back-up tapes, and transferred funds between accounts.

Education

Widener University Chester, PA

Psychology and Law Curriculum 1996-1998

Skills

Notary Public for the State of New Jersey (expires April 2014)

Computer proficiency: MS Office (Excel, Word, Outlook), QuickBooks

Knowledge of PSHR, Vx2.0

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