Manager Project

Guy Roger Biwagou

Biwagou

**** ********** **. *******, **. 27612 919-***-****

*********@*****.***

Management and leadership

Career Highlights

. Strong management and leadership skills

. Excellent organization skills and ability to multi-task;

strong attention to details

. Excellent written and verbal communication skills

Professional Summary

Datrose, INC Durham, North Carolina

Durham, NC

Call Center Technician

08/11-Present

. Responding to incoming calls and assisting operators with

questions regarding equipment operation, technical

troubleshooting, and repair

. Assisting the customer is diagnosing equipment problems

. Following established resolution procedures to ensure

functionality

as directed, dispatching a field technician to service the

equipment

. Establishing and maintaining effective customer relations

. Seeking to achieve a high level of customer satisfaction by

improving equipment operation and reducing down time of the

equipment

Diane Parfitt for NC House

Fayetteville, NC

Campaign Intern

09/10-10/10

. Entering Data into the voting system

. Conducting donor research

. Managing targeted precincts and tracking voter contacts

. Contacting and persuading voters

. Producing and displaying yard signs

Edwards &Sons Construction Company

Raleigh, NC

Office Manager

09/05-07/11

. Typed all letters and memoranda and reports as directed by

project operations team

. Implement training programs

. Assisted in individual Annual Reviews

. Prepared minutes of project meetings

. Scheduled appointments and meetings for project operations

team

. Handled customer complaints

. Maintained office records

. Interviewed and hired new employees

. Served as Spanish translator to my manager

. Processed employment documents for new hires

. Confidential employee files

. Trained and oriented new employees

. Resolved disputes among employees in the office

. Ordering and replenishing supplies for office

. Conducted daily briefing meetings with staff

. Coordinated and maintained working project operations files

. Processed incoming and outgoing mail

. Input financial data into accounting system

Education

Kaplan University

Plantation, FL

Master of Science in Management and Leadership (Expected/ 2015)

Strayer University

Raleigh, NC

BSBA in Hospitality and Tourism Management

03/13

(GPA 3.18)

Computer skills

Microsoft Office (Word, Excel, Power Point)

Professional Affiliations

. Founding President, Coalition for African Progress (C.A.P) Raleigh, NC.

05/09-Present

. Member, PTSA, Raleigh Chapter (NC)

09/ 10-Present

Foreign languages

Fluent in English, Spanish, and French

References: Available upon request

Contact this candidate