Quality Management

G. VIJAYA SIRISHA

E-mail *************@*****.***, Mobile no: 970-***-**** or 998-***-****

DOB: 19th FEB.

Objective:

Pursue a job in an esteemed Organization. Prove my skills with a challenging and rewarding careers and I can fit in to challenging job were I can explore my skills given an opportunity. I will work hard to the best of my abilities with all sincerity

Educational Summary:

SSC

Board Of Secondary Education

1999

INTERMEDIATE (MPC)

Intermediate Board Of Education

2001

GRADUATION (BSC Comp)

Osmania Unversity

2004

Hobbies:

Listening to Music, composing songs, cooking, reading books and interested in preparing variety dishes .

WORKING EXPERIENCE

Worked as CSE with Adesso Management Services for 21months

1. Making call to the customer regarding service, if they have any request or complaints, escalating them to the related departments.

2. Calling the customer informing about the due date of the bill and if need arranging executive to collect their payments.

Worked as Quality Analyst with Paulus BPO for 1yr

1. Barging calls for ensuring the quality.

2. Coach, train and provide feedback for effective performance for the Trained associate

3. Manage and improve trainee’s performance and align them with organizational goals and objectives.

4. Responsible for ensuring all Representatives to be thorough with the product knowledge, including standards for productivity and quality.

5. Set the vision, direction, and culture of the new hires by managing individual and team performance expectations and goals.

Current experience: (AR Experience)

Working as Senior Associate with Inventurus Knowledge solution from Feb 2010 till Date.

Roles and responsibilities:

1. Have sound knowledge in denial management.

1. Have exposure in front end rejection and resubmission.

1. Have exposure in credit balance and clinic escalation.

1. Partially taking in-charge of the team in the absence of Team-lead.

1. Having partial experience of Team handling.

1. Being awarded multiple times as Best resource of the Team.

1. Have experience in training new joiners’ and made them an asset to the industry.

Here by, I declare that the above mentioned details are true to my conscious and mind.

Place: Secunderabad

Date:

(Vijaya Sirisha.G)

Contact this candidate