administrative operations

Annette Lupo

P.O. Box ***

** ********* ******* ****

West Wareham, MA 02576

Cell Phone: 508-***-**** e-mail: absycn@r.postjobfree.com

Objective

Highly competent, skilled and qualified professional seeking a position where my knowledge,

skills and expertise can be utilized.

Employment

Denmark Home Medical Supplies, Pocassett, MA 2012-2012

Insurance Verification/Authorization Specialist

Obtain medical documentation including prescriptions required to bill insurances for services

Verify and complete insurance verification to determine eligibility

Obtain and enter authorization for DME to be supplied

Communicate with Customer Service and Management on ongoing basic

Enter all pertinent information in computer system

Notify Physician and customer of insurance decision

Track and release orders for delivery

Bedford Village Nursing Home, New Bedford, MA 2011-2012

Staffing Scheduler

Scheduling

Update Medical records

Document patients needs

Obtain authorizations for medical equipment

S.I.E. Computing solutions, Brockton, MA 2006-2010

(Formerly Carlo Gavazzi Computing Solutions)

Purchasing Assistant

Purchasing of electronic components and hardware

Responsible for maintaining and handling orders

Electronic quoting, research pricing and create purchase order

Established vendor relations

Utilized MRP

Set up new accounts with Vendors

RMA processing, authorizations and warranty issues

Word/Excel/Outlook

Lean Manufacturing and ISO 14000 Certification

Improved PPV

Serta Mattress Company, Middleboro, MA 1997-2005

Production Control Scheduler

Plan and create manufacturing schedule for production

Create and release work orders to the floor

Routed trucks for dispatch of deliveries

Evaluated and settled warranty claims

Processed all aspect of Accounts Receivables/Payables including end of month statements

Apply lock box to Accounts Receivables purchase order

Billing of daily deliveries

Research and dispute chargeback’s

Collections, D&B for opening of new accounts

Assist and support sales staff and productions supervisors

Scheduled shipment of FedEx and UPS packages

Update daily Excel sheets

Chadwick’s of Boston, Taunton, MA 1990-1997

Customer Service Trainer

Trained classes of new hires in all aspects of customer service

Assist new hires with calls, served as a liaison between clients and staff to resolve client’s

problems

Education

Kinyon Campbell Business School Medical Secretary/ Business degree

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