Quality Assurance Customer Service
Resume:
John H. Cranmer Jr.
***** * ***** **, ********, VA, 22580
Cell:540-***-****
********@*****.***
Objective
Obtain a challenging Supervisory/Technical position requiring
Electrical, Leadership/Managerial, Lead Auditor and Instructor's skills.
Qualifications Summary:
-Proficient in performing all inspection functions, ranging
from/including Receiving, In-Process, and Final Quality Assurance.
-Completion of Process Auditing for ISO 9001:2000 (STAT-A-MATRIX
Institute), 2003
-Completion of ISO 9001:2000 Auditor Tune-up Course (SGS International
Certification Services Inc), 2002
-Completion of ISO 9000 registered Lead Auditor Training; 40hr RAB
registered IATCA Quality.
-Management System Auditor Training Course.
-Efficiently managed Repair Shop consisting of 4 technicians, providing
$469,122.38 in cost avoidance savings at a cost of repair of $9,535.52.
-Strong working knowledge of MS Office Suite, MS Word, MS Excel, MS
Access, MS PowerPoint, CostPoint, TipQA
-Capable of analyzing and trouble shooting a broad spectrum of Printed
Circuit board Assemblies and to the component level.
-Commands an expert working knowledge of computers, meters,
oscilloscopes, automatic power supply testers, matrix systems,
prom burners, and other related standard test equipment.
Professional Experience
Aerojet Culpepper, VA
Calibration/Instrumentation Tech 4 10/2012-4/2012
-Under general direction, performs calibration of gages, electronic equipment, calibrates
numerous scales, test instruments and tooling. Writes calibration procedures
OrbitalSciences (Augmentation) Dulles, VA
ECWC Inspector 11/2011-10/2012
Receiving Inspection Inspector 7/2011-10/2011
NORTHROP GRUMMAN SPERRY MARINE, Charlottesville, VA
Test Technician A 7/2007-10/2010
-Under general supervision, performs tests, analyzes, and troubleshoots a broad range of
complex mechanical and electronic equipment. Performs adjustments and alignments. Trains
lesser skilled technicians and coordinates production test on products as assigned. The
incumbent assists Test Engineering in generating simple test procedures/C&R charts and
interfaces with other departments to help solve and correct problems.
-Performs Test and Calibration of Ship’s Depth Detector
-Responsible for improving/upgrading Test Procedures used to Test and Calibrate Ship’s Depth
Detector.
LABOR READY, Durham, NC
Customer Service Representative 10/2006-12/2006
-Dispatch workers to employment sites.
-Accept/screen applications from prospective employees.
-Make collection calls to customers with outstanding invoices.
-Pay-out employees at end of day.
-Update daily spreadsheet reflecting margins.
MODERN TECHNOLOGIES GROUP, Medford, NJ
Senior Test/Repair Technician-Quality Assurance Advisor 2005-2006
-Performs all inspection functions within Incoming/Receiving
In-Process, and Final Quality Assurance.
-Repairs and Tests LIMOTOUCH and MASTRCON product line (Electronic
Computer /Relay Board).
-Generates weekly quality reports on repair/warranty findings to be
presented to VP of Operations and CEO.
- Sets up and maintains quality data files and generates reports in
order to analyze and correct faults within the system.
-Supplies input and solutions to process related issues to insure
end-item product meets/exceeds customer's expectations.
-Writes processes in areas of responsibility to ensure that all
processes are documented.
-Implement Corrective Action Report program to correct issues within
the product line and to provide feedback and a communications channel between the Contract
Manufacture Engineer, and VP of Operations.
EASTERN RESEARCH INC, Moorestown, NJ
-Lead Auditor/Quality Technician 1999-2004
-Organizes and directs audits, reports non-conformances, and evaluates corrective actions.
-Performs all inspection functions within Incoming/Receiving, In-Process, and
Final Quality Assurance.
-Generates quality yield reports on inspection findings to be provided to VP of Operations and
CEO for analysis.
-Interfaces with suppliers on inspection findings to correct problems before the product is shipped
and received.
-Sets up and maintains quality data files and generates reports to be presented to the
Director of Quality for analysis.
-Insures that a high level of standards is maintained to ensure the maximum mean-time between
failures (MTBF) is achieved.
-Supplies input and solutions to process related issues to ensure that end-item product meets
and/or exceeds customer's expectations.
-Writes processes in areas of responsibility or as directed.
Test Technician 1999
-Test all products sold by E.R.I., including DSU/CSU, DNS/DNX, routers, cross connects, and
protection switches, as well as all peripheral equipment associated with the product line.
-Processes all paperwork associated with the movement of product from receipt to customer
shipment.
-Analyzes and troubleshoots a broad spectrum of printed circuit boards and assemblies to the
component level.
-Assists Engineering in the development of product and procedures.
GENERAL SIGNAL/INRANGE, Mount Laurel, NJ
Repair Technician II 1998-1999
-Performs complex testing, troubleshooting, and repair of the entire current proprietary product
line.
-Analyzes moderately complex and varied situations within a limited framework.
-Commands an expert working knowledge of computers, meters, oscilloscopes, automatic power
supply testers, matrix systems, prom burners, and other related standard test equipment.
-Assists Field Service Technician in the routing of Bus & Tag trunk cables and Fiber Optic cables
to connect Network Interfacing Devices, troubleshoot, and ensure that the system is fully
operational/functional.
UNITED STATES AIR FORCE, Kadena AB, Okinawa, Japan 1990-1998
2M/Micro-Repair/Surface Mount Instructor (1 year)
-Provides instruction on the techniques of installation and removal of
defective Surface-Mount components and the repair of damaged printed circuit boards including
the manufacturing and installation of replacement conductors and relamination of damaged
CCA's.
-Insures that a high level of standards are met/maintained by the students to ensure the maximal
mean time between failures is achieved.
2M/ Micro-Repair Technician (3 years), Kadena AB, Okinawa, Japan
-Responsible for increasing wing/base self-sufficiency and decreasing operations and
maintenance expenditures through cost avoidance, under the Air Force Gold
(Suggestion/Improvement) Program.
-Spearheaded efforts to bring 2M/Miniature/Microminiature Surface-Mount
Technology(SMT), training to Kadena Air Base, creating a centralized hub for training.
-Provided $469,122.38 in cost avoidance savings at a cost of repair of $9,535.52.
-Identifies potential unit-level reparable from among expendable/reparable assets currently
condemned or sent to Depot for repairs, and using existing processes, obtains authority to repair
them locally.
-Assists PMEL lab in calibrating and repairing equipment deemed as condemned or not reparable
the station (NRTS).
-Routinely submits Suggestion/ Improvement initiatives using schematics and filing the proper
documentation.
-Uses the Huntron Tracer (2000 & 5100DS) and PACE 2000 Soldering Station to isolate and
replace defective components on CCA's.
-Supports off-equipment maintenance for all assigned aircraft, radar, weapons, and electronic
warfare systems and support equipment.
F-15 Integrated Avionics Team Member (3 year), Seymour-Johnson AB, Goldsboro, NC
-Inspects, calibrates, troubleshoots, repairs, modifies, and certifies
radar, identification friend-or-foe, weapons delivery, central computer, fire control, and inertial
navigational systems for the F-15 C/D and E model aircraft and support equipment (SE) at
the intermediate level.
-Operate and perform maintenance on test stations an SE using precision measurement
equipment to verify serviceability.
-Ensures accurate data is entered into the Core Automated Maintenance System
(computerized data tracking system).
-Monitors historical data for any adverse trends and take the necessary action to preclude
recurrence
Education:
PACE Surface Mount Technology/Soldering, 2004
Process Auditing for ISO 9001:2000 (STAT-A-MATRIX Institute), 2003
ISO 9001:2000 Auditor Tune-up Course (SGS International Certification
Services
Inc), 2002
ISO 900 Registered Lead Auditor Training, 40hr RAB registered IATCA
Quality
Management System Auditor Training Course, 2000
Fundamentals of Data/Tele. Communications, 2000
2M Instructor Certification/Recertification, 1997
Principles of Instruction, 1996
2M Microminiature Electronic Repair, 1996
2M Miniature Electronic Repair, 1996
Electronic Digital Techniques, 1995
Graduation of Mid-Level Management School, 1995
PACE Soldering Techniques, 1994
Quality Leadership Action, 1994
Completion of Air Force Electronic Technical School (7 months), 1991
REFERENCES
Craig Hanneman
Hanneman and Son's Electrical Services, Inc.
12901 Dubin Dr.
Spotsylvania, VA 22551
William Small
Small Country Campground
4400 Byrd Mill Rd
Louisa, VA, 23093
Bill Dolan
Director of Training
Joint Training Counter-IED Operations Integration Center (JTCOIC)
Contractor, BAE Systems
(O) 757-***-****
(C) 757-***-****
(F) 757-***-****
*******.*****@*****.****.***
*******.******@*****.****.****.***
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