Customer Service Human Resource

TABITHA M. NELSON

*** ***** ******, #** • Minotola, NJ 08341 • **********@*****.*** • 856-***-****

Qualified as an HR Administrator prepared to leverage organizational abilities in admissions, training, and development by serving as a front-line employee representative and HR strategist

SUMMARY OF QUALIFICATIONS

• Fit to contribute vital assistance and contribute in human resource operations; demonstrated skills in clerical and administrative support that are relevant to promoting HR recruitment and retention programs.

• Trained to assist with the administration of daily HR activities, providing recommendations regarding development of HR job classifications, compensation and benefits, and talent acquisitions.

• Instructed employees on MS Office, medical office applications, and related IT courses; designed syllabi, schedules, and credit hours available, achieving higher pass rates on all industry certifications.

• Significantly improved student pass rates and job placements to a rate of 75%, surpassing unemployment office expectations and securing continued enrollment referrals.

• (1) I do all Human Resource activities except billing, payroll, and benefits. (1I handle all employee and student orientations and provide the paperwork for starting and as well I input student files into the state database for all entries and exits as they come. I answer all phone calls that come in, handle all testers and registering them, purchase all courses and vouchers for all students. Create policies and procedures for the school.

• Awards & Honors: President’s List; National Society of Collegiate Scholars; Igniter Ambassador Program; International Laureate Program.

• Computer Proficiency: Master certified in MS Office applications; MS Word Core/Expert, Access, PowerPoint, & Publisher; Windows 7/XP/Vista;

Human Resource Management Training & Development Labor Relations Equal Employment Opportunity Conflict Resolution Customer Service Negotiation

EDUCATION AND TRAINING

Associate of Science in Business, 2012

Minor – Business Management

Everest University, Tampa, FL – GPA 3.91/4.00

Certification

• Master Certified in MS Office, Certiport, 2009 & 2010

Professional Development

• (1) I have attended many business seminars in Florida in 2009 and as well my boss provided me with one on one training on how to set up classes along with manuals (1) Business seminar was called how to keep a full student body in low income times, and the second one was how to keep your clients happy with good customer service. Both of these were taken in Florida at the National Hair Competition of 2009

PROFESSIONAL EXPERIENCE

New Jersey Career Center Millville, NJ September/2009-Present

Lead Instructor December/2011-Present

• Teach 14 curriculums of MS Office classes and medical courses to adult students 18+, directing a team of three instructors in classrooms of up to 75 participants.

• Facilitate the admissions and enrollment processes, collecting educational backgrounds, personal information, career goals, and funding sources.

• Improved the annual state audits with detailed recordkeeping of applicants and graduates securing employment.

• Mentor all levels of students, instilling structured study habits and work ethic required for test taking and career advancement; support the student transition from school to work.

• Implemented student orientations using a small group class structure to review policies and navigate courses.

• Plan course curriculum to meet mandatory state hour restrictions; incorporate projects, videos, and reading for seven month programs.

• Act as a job specialist, coaching student’s interviews, resumes, and cover letters.

Instructor November/2009-December/2011

(1) With this role I was allowed to run some classes but had to have an advisor in there as I was teaching, and I could not make up my own curriculum to teach.

Mentor September/2009

(1) With this position I was not allowed to teach any classes just assist in the students learning and I was also not allowed to run the school by myself.

Millville Housing Authority Millville, NJ July/2009-September/2009

Internship/ Receptionist

• Answered phones

• Faxes

• Worked in Yoli database for residents information

• Filed and wrote reports on residents

PROFESSIONAL ASSOCIATIONS

• Member of Certiport testing Administration, company, located in California since September 2009

• Member of Prometric testing Administration, company, located in Canada since September 2009

• Member of Pearson Vue testing Administration, company located in Idaho since July 2012

• Member of National Society of Collegiate Scholars, company located in Washington since September 2010

• Member of National Laureate Program for Scholars, company located in Virginia since September 2010

• Member of The Igniter Ambassador Program for tutoring freshman in college, company located in Florida since October 2010

Contact this candidate