Customer Service Sales

Monica K. Pratl

**** ****** **** **** - ******, IL 60435 815-***-**** 708-***-**** cel

Experience

**** - ******* ********* ********

Office Manager Answer phones, handle customer calls, schedule work assignments with customers

staff, coordinate paperwork to customers and vendors via fax and email. Maintain daily schedules,

process payments, schedule meetings, prepare reports, resolve customer issues.

2011 - 2012 Zale Corp.

Sales Associate Sell merchandise, ring sales, returns, exchanges, price adjustments, inventory, audit.

Customer service duties, answer phones, route calls. Process credit and research client info. Seasonal

Position for the holiday.

2010 - 2011 JC Penney - Joliet, IL

Sales Associate - Fine Jewelry Dept.

-Sell commission fine jewelry, care plans and repairs. Handle sales and other register functions.

Process credit applications & increases. Resolve customer issues, complaints and discrepancies.

Balance and maintain registers. Inventory, markups, markdowns, stock, signing, merchandise and audit

merchandise within locked, secured environment.

1999 - 2010 Carson Pirie Scott & Co. - Joliet, IL

Store Trainer & Sales Associate

Train all new and seasonal associates on policy, procedure and equipment for management. Trained

and worked within all departments. Resolve customer issues and complaints. Handle all register

functions and provide customer accommodations. Recovery, stock, process, sign and all perform all other

duties of retail and customer service.

1996 - 1999 Freelance and volunteer assignments for several clients including

Hope Children’s Hospital, CRIS Radio and 21st Century Healthcare and Kelly Services.

1986 - 1995 Multiprint Co, Inc. - Chicago, IL

Sales/Advertising Manager

Created, developed and placed all advertising for company. Supervised sales, production, art

department and sales support staff. Maintained accounts for clients from concept thru production and

final product. Extensive knowledge of printing (single color thru 4/c process plus), advertising, print

production, desktop, design, direct mail, collateral materials, photography and illustration. Set up and

modified computer system for sales program management.

1978 - 1986 NW Ayer, Inc. - Chicago, IL

Art Buyer Creative Dept.

Negotiated and purchased photography, illustration and coordinating materials.

Purchased services and materials relating to print production jobs as well as maintaining budgets.

Handled new business presentations and ordering of necessary elements .

Previous positions included Creative Dept. Secretary, Billing Dept. and Receptionist .

Education

American Academy of Arts and Richard J. Daley College

Excellent computer, phone and communication skills.

Ongoing professional development, marketing and business related seminars.

References furnished upon request

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