Manager Management

Genny Bulseco

*** ******* ***. ? Mooresville, NC 28117 ? Cell: 704-***-****

**************@*****.***

Highlights of Qualifications

? Sr. Corporate Travel Agent/Manager with 25 years SABRE experience

? Expert proficiency in Online Booking Tools (Concur Solutions, ResX,

GetThere, Rearden Commerce), Sabre Traveler Security Data Suite

reporting, Queue management, ticketing, international tariff,

scripting, SharePoint, Constant Contact, and quality control software

? Professional written and verbal communication skills, problem

resolution abilities, agent performance evaluation and training,

maintaining proprietary confidentiality, and Helpdesk functionality

? Excellent analytical skills for contract negotiations, vendor

relationships, account management and Sales, and

website/intranet/extranet development

? Corporate Account client list includes attorneys, accountants,

national big box, global off-shore marine, Medical Groups, Real

Estate, large retail chains, Research & Development,

Telecommunications, Aeronautical, Government, Insurance, Non Profit,

Banking, Entertainment, Media, Sports, University/Colleges, Software,

IT, and Engineering.

Employment History & Experience

Travizon - Boston, MA / Corporate Travel Consultant, Online Booking Tool

Specialist, Operations Fulfillment

2008 - 2013

? Book and program all details of Corporate Travel Policies for

400+ accounts

? Online booking tool end user customer support, implementations

and corporate travel policy programming

? Effective use of Booking Builder, scripts, Phase IV, 3.5 & 3.75

pricing, Ground Span, Saturn, Nexus Reporting, Cornerstone quality

control, IAR, Agresso, TSDS, and Magna accelerated ticket program

? Research debit memos and handle accounting/fee structure

inquiries as needed

? Monitor group/meeting travel rosters for flight delays and

cancellations and report to coordinator

ACN, Inc. - Huntersville, NC / Manager, Travel Operations

2006 - 2008

? Held positions of increased responsibility for this leading

Telecommunications provider with major clients & customers throughout

the United States, Canada, Europe, Australia, India & Asia

? Provide executive-level administrative support to the Co-Founders of

the Company & 16 direct reports with a demonstrated ability to

improvise, improve procedures, & meet demanding deadlines

? Liaison between all impacted departments to ensure proper

communication & reporting practices

? Plan & coordinate corporate luncheons & develop presentations for

related on & off-site meetings

? Organize the details of special events, travel arrangements, corporate

agendas & itineraries

? Direct business relations & distribution of company literature to

stimulate traveler needs & travel site improvement leads

Wachovia Bank - Charlotte, NC / Procurement Strategic Analyst - Travel

Operations 2004 -2006 Contractor

? Manage capital purchases for Travel Department, direct vendor

relations, & generate software formatting from maintenance of

central reservation systems databases

? Collaborate with departmental managers on weekly compliance from

master reports

? Facilitate accurate & timely writing, editing, & preparation of final

copy from draft to distribution for strategic outsourcing meetings

? Wrote software scripting for smooth transition from agent based phone

reservations to a windows online booking platform in ResX and GetThere

professional modules

HRG North America - Charlotte, NC / eBusiness Analyst

1999 - 2003

? Contract negotiator & analyst, provided contract document support to

400+ travel accounts, airlines, car companies, hotels, limousine

services & tour operators

? Process monthly client specific contract reports reflecting upcoming

percent off & dollar base negotiations, debit memo reconciliation &

budget code indexing

? Coordinate & maintain weekly budget meetings & annual records for all

travel management accounts

? GetThere administrator for 100+ direct client sites and mid-office

markets

Special Recognition

Travizon, Inc. / Boston, MA 2009, 2010, 2011, 2012

? Leader in agent statistics for incoming call volume

? Won account management incentive for client value added

services

? Hand chosen by Regional Management for eligibility to work in

all cross-trained functional departments

? Elected to Training & Development Committee

Wachovia Bank / Charlotte, NC 2004

? Nominated & awarded the 2004 "Q Act" & Outstanding Achiever

recognition plaque at (2nd Quarter) Quarterly Awards Conference for

Corporate Financial Services Division

? Hand chosen to serve on Strategic Design Council & Diversity Focus

Group

Lake Norman Leaders / President - Cornelius, NC 2000-2002

? Conducted weekly networking council meeting for top local business

owners

? Liaison to Chamber of Commerce for civic and political functions

Education & Memberships

Arizona State University / Tempe, Arizona (3.8 GPA) 1988-1992

? English major, minor in Travel & Tourism

Mundus Travel Institute / Mesa, Arizona (4.0 GPA) 1988-1989

? Graduated as top student for theory & computer classes

? nationally accredited certifications: CTC, CAS, CMP, DS, and HSS

? Member: International Airlines Travel Agent Network (IATAN)

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