Sales Customer Service

Angela Silva

*** ***** ****** *** *, San Diego, CA 92101

Tel: 619-***-**** Email: ******@*****.***

PROFILE

A top-performing administrator with experience in executive level administrative support as well as sales training and corporate event planning. Credited with combining sales, organization and team building expertise to facilitate sales growth in competitive markets. Expertise in prioritizing tasks in fast-paced environment as well as in organization and communication. Adaptable to change and encourages new ideas. Strong interest in event planning and highly accomplished building and maintaining relationships.

AREAS OF EXPERTISE

Goal Driven

Quick and Agile Learner

Interpersonal Skills

Client Satisfaction

Relationship Building

Team Orientation

Microsoft Office certified

Windows and Mac systems proficiency

Bilingual: English and Spanish

EXPERIENCE

Founding Embassador, Boisset Wine Living at Home, San Diego, CA Oct 2012 - Present

Self-motivated and independent Sales Representative for Boisset Wines. Host educational wine parties in the San Diego area, providing tastes of premium wines from Sonoma County. Manage and maintain business website for online orders and wine club members. Confidentially and professionally handle credit card information for transactions of purchase and follow up on orders in a timely manner. Submit appropriate paperwork to corporate of all commission-based sales.

Senior Coordinator, NuVasive, Inc., San Diego, CA Apr 2010 - Feb 2013

Provide efficient and accurate tracking and support of all Advanced Sales Training Programs and Global Certifications. Work with Sales Training Director and Managers as well as Marketing Product Managers on scheduling multiple certification opportunities on east coast and west coast offices. Coordinate all logistics of advanced sales training programs including but not limited to scheduling Surgeons, drafting and finalizing program agendas, communicating with Sales Force on dates and opportunities, managing registration, compiling, editing, finalizing and distributing pre-training materials, reviewing and signing hotel contracts, working with hotel Sales and Banquets departments on group details, traveling to east coast for facilitation of programs held in our New Jersey office, as well as documenting and maintaining training records. Optimized reporting that allowed greater ability to influence training opportunities and simplified reporting structure for the purpose of Executive Dashboards. Participate in Surgeon Education MVP lab programs by operating the C-Arm machine which identifies the location in which the surgeon is operating. Ability to understand radiographic images of the spine as well as the different planes and orientations used in spinal surgery. Initiated participation in the development of the Latin America training programs.

Administrative Assistant, NuVasive, Inc. San Diego, CA Jan 2006 - Apr 2010

Support the Director of Sales Training on all new hire sales programs. Coordinate and manage registration, enroll new students for on-line training modules, troubleshoot on-line training sites, ship training materials to new hires using FedEx commercial software, create progress reports weekly, file and archive electronic and hardcopy records for auditing purposes. Work with hotels on program contracts, attend business meetings with Director to dictate agreements with vendors, participate in negotiations, and maintain business relationships. Book business travel for Director when needed. Compile Director’s travel receipts and submit expense reports bi-weekly.

Office Administrator, ADR Business Properties, Sherman Oaks, CA Sept 2005 - Dec 2005

Provide administrative and clerical support to Property Managers while maintaining office functions. Answer a moderate level of tenant phone calls. Make outbound collection phone calls to tenants with past due rent. Responsible for opening and organizing incoming mail as well as mail merging invoices daily. Efficiently and accurately record all tenant payments and make bank deposits daily. Maintain an organized file room and keep inventory of office supplies.

Program Coordinator, Medtronic MiniMed, Northridge, CA Nov 2001 - Aug 2005

Support Director in all sales training programs, business travel, and daily calendar. Develop training materials. Administer and enforce department budget within established guidelines. Negotiate contracts, interfacing with external executives and internal marketing and sales departments. Contribute to planning of National Sales Meetings. Support design and implementation of 3-phase training and development program serving a sales forces of 250+. Provide administrative assistance to the department Director and Educators, coordinating with travel agencies, vendors, and personnel in planning events. Makes travel arrangements for department Educators. Process monthly expense reports in accordance with corporate policy.

Office Administrator III, CDI Technical Services, Chatsworth, CA Apr 2000 - Oct 2001

Coordinates and prepares interviews for recruiters for smooth interview and hiring process. Reads and routes incoming mail and faxes. Orders office supplies. Organizes and maintains files and filing system in accordance with corporate policies. Answers incoming calls and directs calls accordingly. Completes data entry as necessary. Writes and prepares correspondence. Ensures communication such as newsletters, memos, etc. are distributed to over 300 employees at local, area, or regional level. Tracks and records identified metrics for local and/or area office. Served as payroll processor back-up for local branch. Distributes weekly field payroll check to employees. Inputs, updates, and scans resumes on timely basis. Assists in the recruiting process by preparing resumes as necessary. Inputs additions and changes in the database including Employee Status Forms (ESF), degree verifications, unemployment claims, etc. Builds and supports customer and vendor relationships. Answers employee inquiries regarding insurance, benefits, disability, Worker’s Compensation, etc. Follows corporate policies and procedures as well as OSHA compliance. Promotes cooperation and builds trust. Shares information freely, completely and accurately. Places emphasis on group goals.

Executive Assistant/Customer Service, ITN, Sherman Oaks, CA Jan 1998 - Mar 2000

Assistant to the Executive Office Manager handling multiple office duties with emphasis on accounts payable. Responsible for timely accounting processes, daily bank deposits, data entry of client information to company system. Back-up to receptionist front office duties, including light phones, processing incoming and out going correspondence. Worked in fast paced customer service center answering high volume of customer calls. Handled over 500 daily correspondence via e-mail. Responsible for credit card charges and credits. Help desk / tech support / troubleshooting on several web-sites and programs.

Education

San Diego City College, Fall 2013

Pursuing achievement of Associates Degree in Business Administration

Los Angeles Mission College, Fall 2005

Earned credits towards Associates Degree, Business Administration

General Educational Development Program, April 2002

State of California

North Valley Occupational Center, 1999

Data Entry Certification

John F. Kennedy High School, 1994

General Studies

• References available upon request

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