Carol J. Dutchover

**** ******** ***** **********, ** 52722

absy7f@r.postjobfree.com 480-***-****

Summary

Office Manager/Senior Biller with over 15 years of experience in all

aspects of the medical field. Fast, accurate, precise and exceptionally

organized in all phases. Easily able to build and encourage teamwork.

Skills

. Management

. Excellence in Customer Service

. Inpatient/Outpatient/Office billing/Surgical Billing

. Medical Record review

. Insurance verification

. Insurance follow up/Collections

. ICD9/CPT/HCPCS

. Medical Terminology

. Posting charges/payments/adjustments

. Accuracy and Balancing

. Organizational skills/ordering

. Account Payable

Software Knowledge

. Medical Manager

. Allscripts

. Mosaiq/Impac

. Microsoft Suite of programs

. Navicure

Employment History

Client Service Manager

Oncology Convergence Inc, Tempe, AZ May 2009 - November 2012

Originally hired as an Account Follow up Specialist and promoted within 3

months to Client Service Manager for 12 staff members - seven financial

counselors and five account follow-up specialists.

Accomplishments as an AFS:

. Responsible for an outstanding AR of 12 million.

. Collected on Medicare DME - previously uncollected due to a missing

modifier which I added.

. Medicare issues with LCD's for chemotherapy medication

. Identified problems with credentialing and posting errors

. 97% of appeal paid - which led to an aging of 17% over 120+ to 8%

within 3 months.

Accomplishments as a CSM:

. Managing three clients in Arizona, New Mexico and Missouri

. Supervising staff through:

1. Training (HIPPA/Compliance, Software, Job description)

2. Performance Review (appeals, LCD's, work load, accounts)

3. Increase production (positive motivation)

4. Providing hands-on, roll-up sleeves management and working along

side my staff

. Attend Weekly Manager Meetings with owners: update on

accounts

. Provide Month-end reporting

. Special Projects given by owners

Director of Operations/Medical Billing

eMedical Billing - Henderson, NV January 2001 - April

2009

Search and staffed for a start-up company by owner through previous work on

his account (Silverwood). Accomplishments included:

. Started the billing company from the ground up

. Provided billing for Physical Therapy, Chiropractic, Orthopedic and

Gastroenterology

. Managed 10 employees and grew the company

. Payroll and Accounts payable

Medical Billing Specialist (OB/GYN)

Timothy Sauter, MD, Henderson, NV February 2000 - December

2001

Medical Billing Specialist (Physical Therapy)

Silverwood Medical Billing, Las Vegas, NV May 1995 - January 2000

Medical Assistant (orthopedic surgeon)

Dr. Norman Young, Reno, Nevada December 1993 - November 1994

Education

Diploma - Amador Valley High School, Pleasanton, CA

Medical Assistant Degree - Bryman Medical School, San Francisco, CA

*References upon request

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