Project Manager Engineer
Resume:
ALAN C. MCLEAN PMP, FCP
*********@*******.***
ETTERS, PA 17319
OVERVIEW
OVER TWENTY YEARS' EXPERIENCE IN INFORMATION TECHNOLOGY LEADING DIVERSE
TECHNICAL TEAMS IN THE DEVELOPMENT AND SUPPORT OF ECM, WEB, CLIENT SERVER,
MID TIER, AND MAINFRAME SYSTEMS. MAJOR RESPONSIBILITIES HAVE INCLUDED ALL
ASPECTS OF PROJECT MANAGEMENT INCLUDING STRATEGIC PLANNING, DEFINING
ORGANIZATIONAL ROLES AND RESPONSIBILITIES, TEAM GOALS, DEVELOPING AND
SELLING PROPOSALS, DEVELOPING PROJECT PLANS AND BUDGETS, STAFFING AND
BUILDING TEAMS, ESTABLISHING AND MAINTAINING CLIENT AND THIRD PARTY
HARDWARE AND SOFTWARE VENDOR RELATIONSHIPS, AS WELL AS THE ADMINISTRATION
OF EMPLOYEE COMPENSATION, PERFORMANCE REVIEWS, AND CAREER DEVELOPMENT
PLANS. HAVE ESTABLISHED A SUCCESSFUL TRACK RECORD OF MANAGING AND
COMPLETING ENTERPRISE-SCALE PROJECTS ON TIME WITHIN BUDGET USING VARIOUS
SYSTEMS LIFE CYCLE METHODOLOGIES.
SKILLS
STRATEGIC PLANNING, ORGANIZATIONAL PLANNING, BUSINESS DEVELOPMENT, PROJECT
MANAGEMENT, CHANGE MANAGEMENT, RISK MANAGEMENT, CLIENT RELATIONS, TEAMWORK,
TEAM BUILDING AND MOTIVATION, PRESENTATIONS, NEGOTIATIONS, ESTIMATING,
RESOURCE LEVELING, SYSTEMS DEVELOPMENT, SYSTEMS INTEGRATION, CAREER
COUNSELING, PERFORMANCE APPRAISALS, EMPLOYEE RECOGNITION.
CIBER EXPERIENCE (May 2011 - Present)
PENNSLYVANIA DEPARTMENT OF TRANSPORTATION
PROJECT MANAGER (MAY 2011 - PRESENT)
Concurrently supported multiple projects as part of the PMO including;
Server Farm move to Commonwealth Technology Center, Data, Voice and
Internet Security transition from Level 3 to Verizon, PCI DSS
compliance preparation, SharePoint 2010 Project Collaboration System,
as well as the implementation and post implementation support of IBM
Tivoli Identify Manger. Concurrently provided support for numerous
other smaller scale projects including maintenance of Network
Management fiscal year work plans utilizing Clarity and Open Workbench,
and creating process documentation for a number of initiatives.
CAI EXPERIENCE (October 2009 - April 2011)
PENNSLYVANIA COMISSION ON CRIME AND DELINQUENCY
PROGRAM MANAGER (OCTOBER 2009 - APRIL 2011)
Led team in the development and deployment of a rich internet
application which is utilized by the State Police and 67 counties
across Pennsylvania to process and track License to Carry Firearms
applications and permits. The application provides the ability to
capture demographic information from a driver's license, generate
standard correspondence and reports based on various workflows and
produce a standard permit, including digital photograph and signature.
The system was developed using .NET, SQL 2008 and SSRS. Project
included database conversions from legacy systems to create a new
central repository for the State. Responsible for development of
Project Charter, Governance Plan, Schedule, Functional Requirements,
Test, Training, Implementation and Knowledge Transfer Plans. Project
encompassed the full System Development Lifecycle including
requirements definition, design, development, testing, implementation
and post implementation support. Responsible for all project
management activities, including project planning, tracking, client
status reports and status meetings with the State Police, Sheriffs
Association and Project Oversight and Advisory Committees.
CIBER EXPERIENCE (APRIL 1999 - September 2009)
PENNSLYVANIA GAMING CONTROL BOARD
PROJECT MANAGER (OCTOBER 2008 - SEPTEMBER 2009)
Led team in the development of an IBM FileNet ECM solution which
included conversion of documents stored in SharePoint containing no
metadata to indexed documents with full text search capability in the
FileNet repository. Project included implementation of a scanning and
indexing solution utilizing Kofax Capture and a Case Management
solution utilizing Business Process Framework (BPF). Responsible for
the requirements definition, design, development, testing, and
implementation phases. This project included working directly with
client user groups to define functional requirements including business
process reengineering, developing and obtaining client acceptance of
prototypes, system testing, user training and user acceptance testing.
Responsible for all project management activities, including project
planning, tracking, client status reports and meetings.
Project Manager (July 2008 - October 2008 )
Contributed to numerous multi million dollar proposals. Developed
project schedules, WBS, approach, staffing plans and budgets.
Contributed to best and final offer negotiations resulting in contract
awards.
Maryland Department of Transportation State Highway Administration
PROJECT MANAGER (JUNE 2007 - JUNE 2008)
Led team in performing a feasibility study for an enterprise Human
Resource Application and Data Warehouse. Facilitated client meetings
and analyzed client's existing systems technologies and capabilities to
identify the 'as is' state while capturing high level requirements to
determine 'to be' state. Recommended alternative options for the
transition from the "as is" to the "to be" state. Led team in
developing mission, objectives, goals, critical success factors, high
level requirements, impact analysis, total project costs, schedule,
cost benefit analysis, return on investment and a conceptual design.
Developed a comprehensive Risk Management Plan including risk
identification, assessment and strategies for threats and opportunities
following PMI guidelines. Responsible for all project management
activities, including development of a Statement of Work and cost
estimates for Phase I of the project, project tracking, client status
reports, client meetings and presentations. Phase I of the project was
completed on time within budget with a high degree of client
satisfaction. Developed SOW, project schedule and budget for Phase II
of the project. Phase II consisted of developing a comprehensive
Project Management Plan and project schedule, Functional Requirements
Document and Test and Evaluation Master Plan. Phase II of the project
was completed on time and under budget with a high degree of client
satisfaction.
New Jersey Department of Transportation
PROJECT MANAGER (APRIL 2005 - JULY 2007)
Led team in the development of an Automated Procurement Requisition
Workflow system for the New Jersey Department of Transportation
utilizing FileNet's P8 product suite. Responsible for the requirements
definition, design, development, testing, implementation and support
phases. The system is used by internal users to complete and submit
purchase requests utilizing eForms. Specific portions of the eForms
are completed, reviewed and approved or rejected, based on predefined
user group roles, using automated workflows and electronic signatures.
After the purchase requests have been approved, XML extract files are
created to import into legacy systems. eForms are also being used to
create receiving reports, which reflect entire and or partial receipts
as well as receipt history. This project included working directly
with client user groups to define functional requirements including
business process reengineering, developing and obtaining client
acceptance of prototypes, functional and technical design, system
testing, user training, user acceptance testing and knowledge transfer
to the client' s IT staff. Responsible for all project management
activities, including project tracking, client status reports and
meetings. Project was completed on time, within budget with a high
degree of client satisfaction. Negotiated with the client, proposed
and sold $500,000 of additional of services following the initial
project implementation. Led and contributed to numerous ECM proposals
which including oral presentations during this period. Continued to
provide Post Implementation support services, including the design and
implementation of numerous enhancements and upgrading from P8 3.5 to
4.0, after initial system implementation.
Project Manager (January 2005 - April 2005)
Contributed to numerous proposals including a state contract valued at
over $140,000,000. Contributed to the strategic direction and planning
for the proposal, which resulted in CIBER being selected as one of the
finalist. Prepared for and participated in the in oral presentation
portion of the vendor selection process for this contract. Also led an
in house project designed to automate reporting of all project metrics
for the CIBER Harrisburg branch.
Pennsylvania Infrastructure Investment Authority
PROJECT MANAGER (MAY 2004 - DECEMBER 2004)
Led team in the requirements definition, design, development, testing,
implementation and support phases of a WEB based application. The
system was developed using .NET, SQL, Far Point's Spread for WEB and
Crystal Reports and included the development of custom workflows, event
driven email notification and the integration of a complex security
model which restricts user access rights based on predefined roles.
The system will be used by internal and external users to track the
status of construction projects funded through PENNVEST and provides
the capability to create a project budget from bid sheets, manage loan
increases and decreases, create, review and approve eligible project
costs, invoices, payment requests and change orders and control
contracts electronically. This project included working directly with
client user group to define functional requirements including business
process reengineering, developing and obtaining client acceptance of
prototypes, functional and technical design, system testing, user
training, user acceptance testing and knowledge transfer to the client'
s IT staff. Responsible for all project management activities,
including project tracking, client status reports and meetings. Project
was successfully completed on time with a high degree of client
satisfaction. Proposed and sold $50,000 of additional services during
the engagement.
Pennsylvania Department of Revenue
PROJECT MANAGER (FEBRUARY 2004 - MAY 2004)
Led team in analysis of new Wage Garnishment legislation, and existing
system capabilities resulting in a recommended wage garnishment
workflow process. Major Deliverables that were produced included a
Wage Garnishment Business Process Workflow Model, Organizational Impact
Analysis, and Review of existing system capabilities, Proposed Wage
Garnishment System reflecting systems impacted and new system
requirements. Responsible for creating cost model, project plan,
client status reports and conducting weekly client meetings. Project
was successfully completed on time within budget with a high degree of
client satisfaction.
Pennsylvania State Civil Service Comission
PROJECT MANAGER (JULY 2003 - APRIL 2004)
Led proposal development and negotiated with executives of the
Pennsylvania State Civil Service Commission resulting in a $500.000
contract to implement an Electronic Document Management System. The
system utilizes Medium and low-speed scanners, the FileNET Panagon
product suite for Content Capture, Content Management and workflow
processes. The system is also integrated with other client WEB and VB
applications. Responsible for all Phases of System's Life Cycle,
requirements definition, system design, construction, developing and
executing system test plans, providing end user training, and knowledge
transfer to IT resources. Responsible for creating proposal, cost
model, project plan, client status reports and conducting weekly client
meetings. Project was successfully implemented on time within budget
with a high degree of client satisfaction. Also developed, presented
and sold two follow-on contracts.
Pennsylvania Department of Revenue
PROJECT MANAGER (SEPTEMBER 1999 - JUNE 2003)
Led several teams in the analysis, design, construction, testing
implementation and production support phases of a scalable Enterprise
Content Capture (ECC) system for the Pennsylvania Department of
Revenue. The system utilizes high-speed scanners, performs OCR/ICR and
2D bar code recognition, performs electronic data transfers and has
numerous VB and WEB based custom applications using a SQL database.
The system captures data and images from more than 10,000,000 documents
per year with more than 150 different form variations. Responsible for
creating proposals, cost models, project plans, client status reports
and conducting weekly client meetings. Responsible for simultaneously,
orchestrating and managing FormWare, Custom Application, Testing,
Documentation, Infrastructure, and Production Support teams as well as
coordinating with third party software and hardware vendors. Directed
teams in the development of numerous customer deliverables including:
an ECC system capable of processing Tax forms utilizing a combination
of Key from Image, Key from Document, Character Recognition and 2D bar
code recognition workflows. Additional responsibilities included
oversight for the development of user and system documentation, system
testing, user training and acceptance testing. Phase I of the project
spanned September 1999 to October 1999 and consisted of analysis of the
existing capabilities and requirements of the Department's Data Capture
systems. Deliverables that were produced in this phase included system
design specifications, system architecture, required hardware and
software components, project plan, and cost estimates. Phase II of the
Project spanned November 1999 through June 2000, was budgeted at
$2,000,000 and was completed on time and under budget. Developed and
sold proposal for Phase III of the project, which spanned July 2000
through June 2002, budgeted at $5,500,000, which was completed on time
and under budget. Developed and sold proposal for Phase IV of the
project, which spanned July 2002 through June 2003, budgeted at
$2,300,000, which was completed on time and under budget. Developed
and sold proposal for continued technical support of the project. Also
led and or contributed to several other client proposals during this
period.
Pennsylvania Association of Realtors
PROJECT MANAGER (JUNE 1999 - SEPTEMBER 1999)
Led team in the development and implementation of a desktop
application designed to assist realtors in the creation and automated
population of standard real estate transaction forms. Responsible for
client communications, developing, executing and tracking project
plan. Additional responsibilities included oversight of the
development of user and administrative documentation as well as system
and user acceptance testing. Led the development team to implement an
application that was acceptable to the client within a four-month
period, after previous teams had attempted to develop an acceptable
application for more than a year.
Pennsylvania Department of Transportation
PROJECT MANAGER (APRIL 1999 -MAY 1999)
Led teams in requirements determination phase of an Electronic
Document Management System. Directed teams in the development of
numerous customer deliverables including Summary Report of Potential
EDMS Applications, Technology Standards, Enterprise Wide System
Requirements and Organizational Change Recommendations.
EDS EXPERIENCE (MAY 1985 - April 1999)
DEFENSE FINANCIAL ACCOUNTING SERVICES
INFRASTRUCTURE MANAGER (APRIL 1996 - APRIL 1999)
Led several teams in the development, implementation, and production
support phases of an Electronic Document Management System using
imaging and workflow technologies. Responsible for simultaneously
orchestrating, leading and managing Software Configuration Management,
LAN/COE, Production Support, and Systems Integration Teams.
Established and maintained positive customer relations. Directed
teams in the development of numerous customer deliverables including;
Site Surveys, Software Product Specifications, Configuration
Management Plan, System Integrity Plan, Business Continuity Plan, Back
up and Recovery Procedures, Systems Installation guide, Operators
Manual, Production Support and Staffing Plans. Successfully
coordinated and managed activities of teams located at five different
geographic locations. Other responsibilities included selection and
integration of hardware and system software components and functioning
as the focal point of communication with the client's technical staff.
Raleigh Systems Support Center
SYSTEMS ENGINEER SUPERVISOR (OCTOBER 1995 - APRIL 1996)
Simultaneously led the successful development of three software
application projects within the General Motors, Health Care, and Local
Government business units. Led teams in analysis of Customer
Requirements, Customer meetings, development of work breakdown
structures and project plans. Responsible for salary administration,
performance reviews and employee development for a staff of 25, while
functioning as the supervisor for 15 external contractors. Conducted
team interviews and hiring interviews. Negotiated a fifty percent
discount and scheduled technical classes with external vendors in
order to retool staff in Power Builder. Developed and successfully
implemented a change control process for the entire support center.
SPRINT UNITED Account
SYSTEMS ENGINEER SUPERVISOR (JANUARY 1994 - OCTOBER 1995)
Led a design team of sixteen Systems Engineers in the development of a
local exchange carrier billing system. Led team interviews and
assisted in defining staffing needs for the project. Defined work
plan and approach for the construction phase utilizing IE STRADIS
methodology.
National Account Services Corporation ACCOUNT
SYSTEMS ENGINEER SUPERVISOR (MARCH 1993 - JANUARY 1994)
Developed team designed to provide technical and application direction
to the 200 Systems Engineers supporting NASCO. Established operating
standards, developed and implemented an orientation program, organized
application training classes and developed and implemented a standard
process for completing all customer service requests. Established
work flows between Camp Hill and Denver, and coordinated the
utilization of forty Systems Engineers in Denver in the development
and implementation of various projects and Customer Change Requests.
Systems Engineer Supervisor (June 1991 - March 1993)
Developed, staffed and directed a new team of twelve Systems Engineers
responsible for monitoring thirteen on-line regions and 8,800 batch
jobs per month. Team responsibilities included: resolving all system
problems, improving system performance, implementing Information
Processing Center changes and developing and implementing standards
and procedures for the entire NASCO technical team. Successfully
negotiated with account managers to develop and implement new release
procedures as well as a new Quality Assurance Cycle and on-line
region. The efforts of this team resulted in reducing the average
number of monthly abends from more than three hundred to fewer than
one hundred and fifty and saving more than $5,770,000 in annual IPACS
charges during this period.
Systems Engineer Supervisor (June 1990 - May 1991)
Coordinated, directed and scheduled team of ten Systems Engineers in
completing customer service request, while leading a team of five
System Engineers to implement a twenty eight man month project one
month ahead of schedule and five man months under budget.
Boston blue cross blue shield ACCOUNT
SYSTEMS ENGINEER SUPERVISOR (MAY 1989 - MAY 1990)
Coordinated, directed and scheduled team of eight Systems Engineers in
completing customer service requests and projects. Also responsible
for representing the technical support team in meetings with
executives of Blue Cross and Blue Shield of Massachusetts, and
determining staffing requirements.
Lead Systems Engineer (May 1987 - May 1989)
Developed Systems Engineers and provided technical direction to team.
Served as the technical project coordinator for several large-scale
projects including the shut down of the North Carolina Administrative
Services Only account.
Systems Engineer (December 1986 - May 1987)
Designed, coded, tested and implemented customer service requests
utilizing ALC, COBOL, CICS and FORTRAN languages, as well as VSAM,
QSAM, ISAM, SUDAM, and SKIPSAM access methods.
SED Systems Engineer Development Program (May 1985 - December 1986)
Completed the three phases of the Systems Engineer Development program
at an accelerated pace. Phase III was completed in seven months
supporting the Boston, North Carolina, and EDS claims processing
systems. Phase II consisted of ten weeks of intense technical
training in JCL, COBOL, ALC and CICS. Phase I was completed in nine
months while functioning as a liaison between EDS customers and
technical support teams in Dallas, TX and Camp Hill, PA while
supporting the North Carolina (ASO) Administrative Services Only
Account.
Technical Management Experience
FILENET P8 AND PANAGON SUITES, KOFAX CAPTURE, SPREAD FOR WEB, ASP,
.NET, VISUAL BASIC, POWER BUILDER, C, C#, MS ACCESS, SQL, ORACLE,
CAPTIVA FORMWARE, EASTMAN WORKFLOW, EASTMAN OPEN IMAGE, WINDOWS, NT,
UNIX, SOLARIS, NOVELL, ALCOM LAN FAX, MSMQ, FTP, GLANCE+, NETWORKER,
POWERSHOOT, SATAN, CA DATACOM, CA ENDEAVOR, CA UNICENTER, SYSTEM
SECURITY, TCP WRAPPER, IBM MAINFRAME, MVS, COBOL, ALC. HP, DELL, SCAN
OPTICS, KODAK AND FUJITSU SCANNERS, EMC RAID, OPTICAL DISKS AND
JUKEBOXES, SANS, DLTS, UPS, QMS LASER PRINTERS, PCS.
Technical Experience
IBM MAINFRAME, MVS, ACF2, ALC, COBOL, CICS, FORTRAN, JCL, TSO,
XPEDITOR, STROBE, PROG-LOOK, PROG-TIME, SHRINK, TEXT EDITOR, EDS
UTILITIES, ISAM, VSAM, SKIPSAM, SUDAM, PDM, CHAMP, PROJECT WORKBENCH,
MS PROJECT, MS WORD, MS POWERPOINT, MS ACCESS, MS EXCEL, MSMAIL,
SCHEDULE+, PROFS, STAR MAIL, CC MAIL, WORDPERFECT, LOTUS 1-2-3,
HARVARD GRAPHICS
Education
WESTERN CAROLINA UNIVERSITY, CULLOWHEE, NC
BSBA Marketing 1984 Graduated Cum Laude
EDS EDUCATIONAL HIGHLIGHTS
CMM ASSESSMENT TEAM MEMBER TRAINING, LEADERS APPLICATION WORKSHOP,
PROJECT MANAGEMENT, PROJECT MANAGEMENT: START-UP AND PLANNING, PROJECT
MANAGEMENT: EXECUTION AND CLOSE-DOWN, SUCCESSFUL P&L MANAGEMENT, HOSHIN
PLANNING, CAREER DEVELOPMENT PORTFOLIO, BASIC LEADERSHIP, INTRODUCTION
TO LEADERSHIP, LEADING PEOPLE, COMMUNICATION PROCESS, EFFECTIVE
BUSINESS WRITING, GROUP DYNAMICS, PROBLEM SOLVING, SETTING AND
ACHIEVING GOALS, PRESENTATION TECHNIQUES, CUSTOMER RELATIONS, TEAM
INTERVIEW WORKSHOP, BEHAVIORAL INTERVIEWING, HIRING INTERVIEW WORKSHOP,
DIVERSITY - VALUING & MANAGING, SLC DEFINING PROJECT SCOPE, SLC
PRODUCTION SUPPORT, ORGANIZATIONAL EMPOWERMENT WORKSHOP, COMPETITIVE
ANALYSIS, TRAIN THE TRAINER, SYSTEMS ENGINEER DEVELOPMENT PROGRAM.
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