Customer Service Assistant

ANN GOODIN

OBJECTIVE

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Seeking a position with an opportunity to learn new skills. I accept and embrace

challenges. Special skills include customer service, all office skills and operation

of office equipment, supervising coordinating, and planning.

EXPERIENCE

5/15/10 - 4/2/13 Willows Care Center Willows, CA

CNA

Assisting residents with activities of daily living in a long/short term and

rehabilitation care facility.

Assisting nurses with patient care.

Reporting and charting information.

1/1/10 - 5/1/10 Meadow Wood Nursing Center Clearlake, CA

CNA

Assisting with activities of daily living in a long term care facility.

Assisting nurses with patient care.

Reporting and charting information .

5/1/10 - present Timberline Bar and Grill Stonyford, CA

Waitress

Hosting door as well as taking orders.

Serving breakfast, lunch and dinner.

Taking orders and serving from full bar.

Dishes, bussing and cleaning tables.

Opening and closing duties.

Food prep.

Handling tickets and cash register.

10/1/06 - 10/1/10 Calistoga Hot Springs and Spa Calistoga, CA

Massage Practitioner

Consistent clientele, 90% obtained through referrals.

2003 -2006 Shadowbrook Farms Hopland, CA

Housekeeping

All cleaning duties including dog care, laundry and making beds.

2001 -2003 Living Earth Day Spa Rohnert Park, CA

Lead therapist

Swedish, deep tissue, sports, and pregnancy massage.

Spa treatments including pedicures, facials, body wraps, salt scrubs,

aromatherapy, reflexology, and steam bed treatments.

Obtained consistent clients through customer referrals, increasing business.

Front desk reception answering phones, booking appointments, inventory of

merchandise for sale.

Responsible for all maintenance, cleaning, preparation and organization of spa

facility equipment.

2000 Tuttle Drug Co. Petaluma, CA

Pharmacy technician assistant

Preparing and printing prescription labels.

Inventory, customer service, office equipment operation and closing cash

drawers.

2000 - 2002 Medicine Shoppe Pharmacy Petaluma, CA

Pharmacy technician assistant

Alphabetical/ numerical filing, operation of office equipment, preparing and

printing prescription labels.

Communicating with insurance companies

Responsible for inventory, reordering otc products, and accounts payable and

receivable.

2001 - 2002 Las Guitarras Restaurant Cotati, CA

Waitress/hostess/bartender

Greeting, seating and serving customers

2001 Boulevard Bar and Grill Rohnert

Park, CA

Bartender

2000 Adobe House Petaluma, CA

Activity director

Coordinating, setting up and conducting activities with residents in Alzheimer

care facility.

Preparing and serving snacks and meals.

Assisting all residents in daily activities.

2000 AEZR Pet Hospital Petaluma, CA

Receptionist/vet assistant

Phone, fax, appointments, filing.

Assisting with animals and maintenance of back office.

EDUCATION

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2010 Meadow Wood Nursing Clearlake, Ca

CNA Certificate #00777215

2000 Calistoga School of Massage Rohnert Park, CA

Basic Massage

Certificate # 2800141

1994 - 1998 Maxwell High School Maxwell, CA

General education/extra curricular

Peer Leadership, Young Life, FFA, and sports.

REFERENCES

Available upon request.

PO BOX 12 STONYFORD, CA. 95979

530-***-**** E-MAIL *********@*****.***

Contact this candidate