Manager Management

Ejaz Hasan

Information Technology Leader Tel: 215-***-****;

*********@*****.***

Profile

IT professional with a 25 year career, delivering positive ROI on IT

investments. Extensive cross industry experience, professional

accreditations, and subject matter expertise spanning business and

technology domains. Result oriented project & program management

expertise with an ability to lead & deliver innovative and best in

business practice solutions, centered on relevance and value of IT to

business. Have a sound knowledge & experience with Application &

Systems management on a broad range of Technology platforms.

Collaborative & seasoned manager with a track record of growing highly

effective results oriented teams. Have strong problem solving and

analytical skills with appreciation of the criticality of information

for the businesses and the need for an IT Strategy and vision to

support the overall businesses' objectives.

Core Competencies: IT Strategy and Planning, Global IT Project

Management, Software Development, SDLC, Delivery, Enterprise

Collaboration & Content Management, Data & Information Management,

Business Intelligence, Analytics & Reporting, IT Governance,

Information Security and Controls, End-User Experience, IT

Infrastructure Services, Enterprise Architecture, Domain Management,

Production Support, Operations Management, Business Continuity

Services, Vendor Management, Evaluation and Sourcing, P&L, Budgeting

and Financial Management.

Professional Experience Summary

Lead - Program Management - Commercial IT (Novo Nordisk) 2009

to present

Directed & managed various large scale enterprise wide Commercial IT

programs & projects to support several field force & pharmaceutical

functions of the organization, from idea to delivery for regulated &

non-regulated environments. These enterprise technology development

projects/programs that support several business functions, include the

attributes of Application Development (in the areas of MDM, CRM, DW,

BI/Analytics & Mobility), Continuity & Production Support, System

Architecture, Operations Management, Quality, Organization Change

Management (OCM), Vendor Management & Finance.

Responsible for IT project & program management, portfolio planning,

PMO, Business Relationship, technology advisory and solution delivery

to Consumer and Commercial Lines-of-Business, Compliance and Risk

functions in adherence to the 'Gate' governance processes per Novo's

project management ITPMM methodology.

Among the delivered solutions are Oracle Siebel - CRM applications

coupled with Business Intelligence (OBIEE) & Data Discovery (QlikView)

Analytics for ~ 4000 strong Pharmaceutical Field Leadership & Sales

force.

During the last 4 years at Novo, I also led the IT project efforts

related to commercialization of two new products launches and also

included Campaign Management & Direct Marketing apps.

Track record of 100% successful solution delivery - on time, defined

scope and within budget

Sr Manager & Program Manager (Accenture) 2004-2009

Directed and managed numerous assignments with multiple clients and

industry verticals - responsible for organizing and managing all

aspects of the technology solutions delivery - staffing, vendor

management, internal partnerships, project management and software

development - to meet transactional, analytics, compliance and

reporting data needs of the enterprise across the globe.

Actively partnered with Lines-of-Businesses, Resource Management,

Global Logistics, IT Governance and Compliance functions to meet all,

validated or mandated requirements. Managed several pharmaceutical

applications to comply with US Federal laws related to compliance &

regulations.

Managed an implementations of multiple PMOs - responsible for

organizing and managing all aspects of the PMO - governance, project

management and solution delivery, resource management & staffing,

vendor management, - to meet transactional, analytics, compliance and

reporting data needs of the companies.

(Clients: Bristol-Myers Squibb, AmerisourceBergen, Alcon Labs, Berlex

Labs, Nassau County, NY, MetLife, Excellus, First Data Corp, Paccar,

Lyondell Chemicals)

CRM Program Manager (GlaxoSmithKline, Philadelphia, PA)

2003-2004

Led and managed a $1.3 million CRM initiative for SarbOx compliant and

validated application development, delivery and implementation, using

Siebel's eRoadmap methodology for upgrade from Siebel (Call Center &

SFA) V 5.5 to Siebel V 7.5.3 for offices in US and Canada.

Partnered with business teams to deliver transformative enterprise

technology solutions focused around design, performance and

scalability.

Global Project Manager (3Com Corporation), Santa Clara, CA

2000-2003

Development of the company's Core Systems Strategy. This top-tiered

initiative included defining and building CRM infrastructure along

with a governance model for managing business and all aspects of Sales

& Marketing initiatives. This was followed up by

adaptation/integration of business applications to meet 3Com's planned

business transformation and BPO initiatives. Revamping of the Sales &

Marketing platform to an integrated content driven business processes

resulting in Global CRM platform.

As a member of the 'Core Systems Strategy' group, managed a global

program for the integration, development, deployment of Siebel CRM

applications across EMEA, Americas and Asia Pacific, resulting in

reduction of over 200 systems to just 3 core systems across the

enterprise and facilitating sales & marketing reach to customers. The

CRM system had over 7000 users globally supported by 3 sets of

servers, located geographically.

Other Experiences

Sr. Principal Consultant (Keane, Inc. New York & OH)

1998-2000

Vice President - Software Development (Binary Semantics Ltd)

1995-1998

IT & MIS Manager (Tata Tinplate, Division of TATA STEEL, India)

1985-1995

Education/Qualification

B.S Engineering, Birla Institute of Technology, Mesra, India

Diploma in Management, XLRI Jamshedpur, India

Professional Development

Project Management Professional (PMP) Certified - PMI

SCRUM - Certified Scrum Master - CSM (Agile)

Value Add Driven Program Management - Accenture

Center for Project Excellence (COPE Master-Certified)-Novo Nordisk's

global practice center

Professional Associations

Project Management Institute (PMI)

SCRUM Alliance (Agile)

TDWI (tdwi.org)

Awards & Recognitions

Recognized by Novo Nordisk as a top 3% performer, three years in a

row

Nominated for President's award in 2010 & 2013 for the best executed

project/program across the company

Recognition with 'Exemplary Manager's' award at Accenture for team

building, morale & delivery

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