Customer Service Sales

GABRIELLA KENDALL

***** ******* ******, ***. *, Lakeville, MN 55044

763-***-**** **********@*******.***

SUMMARY OF SKILLS

. Professional phone manner . Efficient, fast learner

. Attention to detail and accurate . Honest,

trustworthy, ethical

. Cooperative, enthusiastic and personable . Courteous,

confident, cheerful

. Strong written & verbal communications . Excellent

Customer Service Skills

. Patient with ability to mediate stressful situations . Problem

solving, mentoring

. Experienced with diverse customer population . Ability to

perform under pressure

. Hardworking, punctual, dependable . Type 50-60 WPM

. Accurate with database software . Efficient, fast

learner

PROFESSIONAL HISTORY

Patient Registration Specialist CENTER FOR DIAGNOSTIC IMAGING St.

Louis Park, MN 8/2012 - present

Provide services to patients and referring professionals by answering

phones, cheerfully greet and check-in patients scheduled

for imaging services. Handle insurance paperwork, adhere to HIPPA laws and

regulations, work with patient data-base and records software.

Personal Care Giver PRivate Client Hopkins, MN 1/2012 - 8/2012

Responsible for assisting elderly woman in daily activities, errands,

appointments, cooking and cleaning.

Cashier/Sales/Makeup Consultant Ulta Beauty Burnsville, MN

8/2011 - 1/2012 (part time seasonal)

Assisted customers with make up consultations and guided customers to

appropriate products in store. Responsible for accurately processing

customer transactions - including sales and customer returns. Sufficient

with electronic POS Terminal including cash, check and credit transactions.

Cashier Bachman's Minneapolis, MN 4/2011 - 6/2011 (seasonal

position)

Retail sales professional with highly effective customer service skills.

Responsible for accurate ringing of sales transactions and processing

customer returns. Received highest compliments from supervisors for being a

hard worker, strong customer service, and dependability.

Front Desk, Customer Service & Childcare LA Fitness Burnsville, MN

3/2010 - 12/2010

Customer service position handling customer inquires on memberships,

facility tours, and closing sales. Work included greeting customers,

checking them in, answering phone and cleaning front entrance. Child Care:

responsible for taking care of children age infant to eight years old.

Activities with children included play, managing challenging situations,

calming upset infants and toddlers while parents worked out. Patient,

calming, fun personality and great interaction and rapport with children.

Excellent attendance record.

Assistant Manager Darque Tan Eden Prairie, MN 7/2009 - 1/2010

Customer service and sales position responsible for all aspects of store

operations including open and close of business.

Daily activities included: bed sanitization, keeping store clean and tidy

and launder towels. Inventory adjustments, stock

and merchandising. Bank Deposits. Excellent demeanor with customers and

outstanding customer service skills.

EDUCATION

School of Environmental Studies, Apple Valley, Minnesota, June 2009

Inver Hills Community College, Inver Grove Heights, Minnesota, Spring 2012

Computer Skills

Microsoft Office: Word, Excel, and PowerPoint. Typing Speed 45 - 50 words

per minute.

VOLUNTEER EXPERIENCE

- Habitat for Humanity, Mission Trip, Michigan, 2002 - Mentoring at

"The Lab," Winter 2009

- Feed My Starving Children, 2003-2009 - Costa Rica Field Study,

Winter 2008, Winter 2009

- Battered Women and Children Shelters, 2002 - Women's Shelter, 2010

- present

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