Quality Customer Service
Resume:
Melvin A. Brown
Detroit, Michigan 48204
***************@*****.***
PROFESSIONAL EXPERIENCE
Mastronardi Produce, Livonia, Michigan 2010-2012
Quality Supervisor
Trained employees on auditing processes and production procedures
Performed daily food safety audits and reported all violations to management
Calibrated scales and gauges weekly to ensure accuracy and quality control
Conducted performance reviews and assisted employees in meeting organizational goals
Fauceia Automotive, Fraser, Michigan 2007-2010
Quality Supervisor
Monitored performance of quality control systems to ensure effectiveness and efficiency
Ensured that employees followed all safety regulations and job procedures
Monitored supervisors to ensure that quality inspections were conducted regularly as required
Managed performance of direct reports and operational decisions; evaluated employee performance
Performed audits, inspected work areas, and recorded any violations
Aerotek Automotive/Franklin Fastener, Redford, Michigan 2006-2007
Quality Technician
Maintained internal quality system auditing program
Oversaw all inspection activity
Implemented quality systems to ensure customer satisfaction while meeting organization’s objectives
Served as point of contact for customer inquiries and concerns
Monitored control systems for measuring and testing equipment
Documented and maintained control plans, process flow charts, and inspection sheets
Reported performance reviews to management to ensure continuous improvement
Lincoln Forge Steel, Brownstown, Michigan 2004-2005
Quality Hot Inspector
Monitored production to ensure compliance with organization’s procedures
Retrieved steel and made adjustments to model specifications
Inspected hot and cold steel
Trialon /Lear Corporation, Detroit, Michigan 2001-2004
Quality Supervisor
Directed and monitored work procedures for second shift employees; composed corrective action notices as needed
Audited products for shipping and receiving purposes
Reviewed control plans, parts layout plans, and blue prints
Lorro Manufacturing, Detroit, Michigan 1993-2001
Quality Supervisor
Trained, coached and supervised a staff of eleven workers to work within all safety and quality guidelines
Inspected and gauged parts using dial indicators, taper gauges, and calipers
Assisted in the implementation of work procedures for employees
Documented and processed quality inspection reports
EDUCATION AND TRAINING
University of Michigan, Ann Arbor, Michigan; Management courses completed
Lewis College of Business, Detroit, Michigan; Associates Degree awarded
Henry Ford Community College, Dearborn, Michigan; SPC and GD&T training certification
Lorro Manufacturing, Detroit, Michigan; SPC training certification
SKILLS AND QUALIFICATIONS
Knowledge of QS9000, TS, PPAP, FMEA, 8D, SCAR, GD&T, SPC, PPM, and Corrective Action process
Expert knowledge of quality improvement and safety procedures
Experience working with blue prints, flow charts, and other complex items
Team building and problem solving skills
Demonstrated leadership ability
Exceptional customer service skills
Excellent written and verbal communication skills
Contact this candidate