Customer Service Manager
Resume:
Christina Nicole Price
Cell: 281-***-****, Email: *********@*****.***
Skills
• Exceptional Phone, Closing, Sales and Customer Service Skills
• Excellent Problem Solver
• Microsoft Office 2003/2007/2010, Access, Excel, Power point, Publisher, Outlook
• Vast Knowledge of creating and implementing Marketing Campaigns, Listing Pitch Presentations, Multimedia Presentations, Email
Campaigns, and informational brochure/flyer design
• Residential/ Commercial Real Estate listing input MLS, Comm gate, Loop net, Costar
• Graphic Design, Website Building, HTML Coding, SEO, Social Media and internet marketing campaigns
• Proficient in Google maps/maps editor, earth pro, adwords, webmaster, analytics and business solutions
• Adobe design and dreamweaver
• Multi family property management software: One Site, Yieldstar, Crossfire, Opps Technology, Bluemoon
Experience
Oct 2012 Present, State Farm, Licensed Multi Line Insurance Representative
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High Closing Ratio Business Affirmations and goals in place
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Work external insurance leads Implementing of marketing plan
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Trained to use and operate all State Farm software Client database set up and goals created
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Trained to cold call insurance leads Social Media marketing
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Completed all LSA/SLSA training and certificates Main focus Calls, Appointments, and Quotes
• Attain weekly team meetings and training
March 2011 Present, Office Manager/ Part Owner, Southern Style Performance
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Handle all accounting and Purchase Orders Answered Phones
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Maintain work schedules Create and Maintain filing systems
• Manage employees
• Marketing campaigns create and execute
March 2009 – March 2011, Grubb & Ellis, Assistant Property Manager
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Collected Rental and other income and made daily bank Completed Monday Morning Reports Weekly
deposits • Organized effective maintenance staff schedules weekly
• Completed all weekly, monthly and quarterly property • Worked as a liaison between vendors and the Community
audits. Manager
• Completed AME reporting monthly
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Actively pursued recovery of delinquent monies and Full Knowledge of Yeildstar operating system and
provided accurate reports of delinquent accounts reporting
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Ensured proper handling and scheduling of evictions and Full knowledge of Opps Technology operating system for
skipped units ordering supplies, creating purchase orders, and
submitting/entering invoices
• Handled all collection accounts and organized bad debt
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payment plans Full knowledge of Crossfire operating system for creating
property website linked to onesite and tracking traffic
• “Ran interference” on resident issues
• Full knowledge of Bluemoon software
• Managed lease renewals, organized resident functions and
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outside marketing efforts Effective team player for management and residents
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Organized a lease filing system and quarterly file audits Successfully maintained a competitive closing ratio in
addition to strong customer service skills
• Full knowledge of One Site and entered all rent, other
income, monthly reports, traffic and applications
April 2006 October 2008 Creative Design and Marketing, Office Director & Sales
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Successfully managed 500+ client's promotional and print Handled all print quotes and estimates
orders
• Managed client concerns and routed all calls to the
• Created and managed all invoices and using QuickBooks appropriate parties
• Created apartment marketing campaigns from start to
finish
December 2004 April 2006, MBS Management, Leasing Professional
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Leasing Professional for Las Ventas and Bristol Worked as a liaison between vendors and the Community
Place Apartments Manager
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Successfully maintained a competitive closing ratio in Proficient in making sure all apartments are move in
addition to strong customer service skills ready (clean and move in gifts 72 hours prior to move in)
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Managed lease renewals, organized resident functions and Full knowledge of One Site and entered all traffic and
outside marketing efforts applications
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Organized a lease filing system and “ran interference” on Effective team player for management and residents
resident issues whenever possible
• Coordinated Resident Functions
Education
James E. Taylor High School
Katy, Texas May 2004
Kaplan University
Houston, Texas 2006
July 2006 Licensed Real Estate Agent
November 2012 Licensed General Lines Agent Property & Casualty
November 2012 Licensed General Lines Agent Life, Accident, Health & HMO
References available upon request
Contact this candidate