Manager Customer Service

GIRMA GOYTAYE MERSEYE

**** **** ***** ** – Zip **139/6961 – Las Vegas/Nevada

Cell phone 702-***-**** OR 702-***-****

Email absy1i@r.postjobfree.com

My experience and education have provided me with excellent knowledge of Bank Branch Manager (Africa) and Cash related practice, sound customer service handling and other relevant skills required of in effective team member.

My strong initiative and exceptional skills, combined with my ability to work well under presume, will enable me to make a substantial contribution. I believe that a challenging environment such as yours will provide an excellent opportunity for me to best utilize and contribute my skills.

Enclosed is my resume for your review. I welcome the opportunity to discuss with you personally how my skills and strengths can best serve your organization.

Sincerely,

EDUCATION

-High School completed In 1972

School • Medhane Alem School

Completed • In 1972

- Some college Commercial School of Addis Ababa - Diploma in Accounting

Starting • September, 1972

Ending • July, 1974

City/country • Addis Ababa/Ethiopia

CERTIFICATES

(a) Credit Analysis & Processing Course given by Commercial Bank of Ethiopia

(b) Warehouse Receipts System Training given by Common Fund for Commodities

© General Management course given by Ethiopian Management Institute

(d) Certificate from Culinary Academy of Las Vegas

• House Person Utility

1. Using different cleaning machine like (a) Buffer Machine (b) Wet – Dry vacuum (c) Extractor Machine (d) Box Extractor

2. Making beds – cleaning upholstery – cleaning base boards

3. Cleaning carpet – tiles – wood – marble – concrete

Holder of Nevada Class C Driving License

In Berhan International Bank S.C .

Branch Manager II Feb, 2010 – May, 2012 404.00

• Managing and coordinating the branch activity

• Recommending credit request by the customer

• Witnessing while estimation of collateral carried out

• Registering the collateral offered with the concerned office

• Insurance coverage for the collateral secured

• Disbursing the credit approved

• Dual control of cash vault

• Approving the cash supplied to the dowers/tellers

• Balancing the drawer and lodging the cash at hand against accountants DEBIT and CREDIT run ups

• Keeping the approved limit of cash in the branch – Order the National Bank to lift the excess amount and vise versa

• Handling Correspondence

• Counter sign the originated vouchers

• Balancing and reporting the accounts Quarterly and annually

• Attending meetings

In Commercial Bank of Ethiopia/Government 385.00

Customer Service Manager January, 2009 - Feb, 2010 391.00

• Dual control of cash vault

• Attending and checking how the customers are getting the best service

• Handling all questions directed by the drawers

• Solving the problems with our colleagues

• Approving the cash supplied to the dowers/tellers

• Balancing the drawer and lodging the cash at hand against accountants DEBIT and CREDIT run ups

• Keeping the approved limit of cash in the branch – Order the National Bank to lift the excess amount and vise versa

• Handling Correspondences

• Counter sign the originated vouchers

• Balancing and reporting the accounts quarterly and annually

• Attending meetings

• Controlling the attendance of 25 employees

• Approving leave of absence

• Approving employee to go to the clinic if they require

• Approving medical expenses with same position customer service manager

• Approving big amounts of transfers beyond accountants limit set

• Microsoft Excel and Word

• Calculating machine

• Type writing

• Notes detecting machine

Branch Manager IV April, 2006 – January 2009 385.00

• Managing and coordinating the branch activity

• Recommending credit request by the customer

• Witnessing while estimation of collateral carried out

• Registering the collateral offered with the concerned office

• Insurance coverage for the collateral secured

• Disbursing the credit approved

• Dual control of cash vault

• Approving the cash supplied to the dowers/tellers

• Balancing the drawer and lodging the cash at hand against accountants DEBIT and CREDIT run ups

• Keeping the approved limit of cash in the branch – Order the National Bank to lift the excess amount and vise versa

• Handling Correspondence

• Counter sign the originated vouchers

• Balancing and reporting the accounts Quarterly and annually

• Attending meetings

• Microsoft Excel and Word

• Calculating machine

• Type writing

• Operating notes detecting machine

Branch Manager IV &Acting Dist Sept, 2001 – June, 2006 382.00

• Managing and coordinating the branch activity

• Recommending credit request by the customer

• Witnessing while estimation of collateral carried out

• Registering the collateral offered with the concerned office

• Insurance coverage for the collateral secured

• Disbursing the credit approved

• Dual control of cash vault

• Approving the cash supplied to the dowers/tellers

• Balancing the drawer and lodging the cash at hand against accountants DEBIT and CREDIT run ups

• Keeping the approved limit of cash in the branch – Order the National Bank to lift the excess amount and vise versa

• Handling Correspondence

• Counter sign the originated vouchers

• Balancing and reporting the accounts Quarterly and annually

• Attending meetings

• Participating in the Credit Approval Committee to approve branch credit requests

• Microsoft Excel and Word

• Calculating machine

• Type writing

- Asst Br Manager II August, 1998-October, 2001 382.00

• Handling cash vault with the cashier

• Coaching employees

• Coding Local and Foreign transfers

• Approving big amount withdrawal

• Ordering Head office to supply and to remove cash in shot and over respectively

- Branch Manager II December, 1995- August, 1996 366.00

• Managing and coordinating the branch activity

- Branch Manager I December, 1985-December, 1995 344.00

• Managing and coordinating the branch activity

- Bookkeeper Nov, 1983-December, 1985 215.00

• Taking run up of all tickets and agree with the journal

• Posting to the respective subsidiary accounts

• Posting to the General Ledger

• Co sign the daily position of the branch

- Journal keeper May, 1980-Nov, 1983

• Taking run up of all tickets and agree with the journal

- Bank clerk July, 1974-May, 1980

• Opening Accounts

• Helping customers

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