Quality Assurance Manager
Resume:
Dale A Young
Wetumpka, AL *****
***********@*****.***
FUNCTIONAL SKILL AREAS
Quality Manager, Quality Engineer, Quality Assurance Analyst, Customer Liaison, ISO 9001/TS 16949, Receiving Inspect
COMPUTER SKILLS
Microsoft Office Suite, Access Database, Minitab, CMM software, statistical software, AS/400
EMPLOYMENT HISTORY
Oct 2012 – Present Shiloh Anniston, Al Manufacturing – Stamping & Welding Mig & Resistant Line Manufacture for Honda & Honda Tier II
Quality Manager
Introduced Cut & Etch program to verify weld penetration. I headed up training of existing
We are in process of guiding Shiloh to receive TS16949 certification..
We Developed a new receiving inspection program to improve internal PPM.
We are currently at 25 PPM on supplied parts.
I tracked Customer complaints & help to implement corrective countermeasures.
I implemented a supplier PPAP data base to track supplier PPAP
Compliance with ISO/TS standards for new plant startup
May 2012 – Oct 2012 Hanil USA Tallassee, Al Manufacturing – Brake & Fuel Line Manufacture for Kia & Hyundai
Quality Manager
We have improved the internal lab testing procedure. I headed up repair of existing Lab equipment. . The existing lab was not in use for over 1 years.
We are in process of guiding Hanil to receive ISO 14001 certification, which is on track for Feb.
We Developed a new receiving inspection program to improve internal PPM.
We are currently at 800 PPM on supplied parts.
I tracked Customer complaints & help to implement corrective countermeasures.
We Completed initial 3 & 5 panel responses’ to customer concerns within 24 hrs.
I implemented a supplier PPAP data base to track supplier PPAP
Compliance with ISO/TS standards for new plant startup
September/2009 –April / 2012 CVGA L.L.C., Piedmont, AL
Manufacturing – Welded seat components for the Trucking Industries
Quality Manager
Establish a good working relationship with our customer base (Freightliner, Mack, Volvo)
I improved the confidence level perception that our customer viewed of Bostrom seating.
Guided CVGA through two TS 16949 audits with no major or minor conformances.
When I first arrived within the organization the Auditor was very displeased with the prior efforts
Developed a weld destruct test to ensure welded component integrity.
No weld test in place prior to my arrival.
Implemented a supplier database to send out to top five suppliers to improve the supply quality base.
Data base tracks monthly Quality & Shipping infractions.
I implemented a supplier PPAP data base to track supplier PPAP
Compliance with ISO/TS standards for new plant startup
Trained personnel in computer systems, process auditing, and inspection
Prepared illustrated work instructions for all departments’ assembly, robotic welding, assembly, & sewing operations
May/2006- September/2009 Lear Corporation, Montgomery Al
Manufacturing seats assemblies for Hyundai Motor - Montgomery
Quality Engineering:, ISO 9001/TS 16949, Customer Liaison, Warranty Claims, PPAP Coordinator
Performed supplier quality audits and resolved technical component issues onsite
Handled warranty issues from customer, analyzed, recapture invalid warranty claims,
and contacted suppliers to implement changes to improve valid warranty claims.
Recaptured $57,000.00 on inaccurate warranty issues which were billed to Lear Corporation
Investigated and resolved customer complaints utilizing root cause analysis (6 Panel)
Approved and maintained the PPAP process with over 200 separate component.
Developed Flow and Control plans, and FMEA’s (Failure, Mode,
& Effects Analysis)
• Green Belt & Lean internal training
February/2004 – April/2006 Jay Mid-South, L.L.C., Gadsden, AL
Manufacturing – Welded seat components for Lear Corporation
Quality Manager
Organized receiving inspection of a new facility, containment procedures for defective product
which might be ship by our supply base.
Established measurement system analysis (R&R studies), and calibration programs in
Compliance with ISO/TS standards for new plant startup
Trained personnel in computer systems, process auditing, and inspection
Prepared illustrated work instructions for CMM operation, robotic welding, assembly,
Honda and Hyundai production and quality assurance operations
July/2000-January/2004 New Sabina Ind. Corporation, New Sabina, Oh
Manufacturing Instrument clusters for Honda, Chrysler, Subaru (speedometer)
Quality Engineering:, ISO 9001, Launch Engineer, PPAP Coordinator
Project engineer product launch the ISIR package for Honda
Prepared Chrysler PSO for the PT cruiser
Customer liaison to Chrysler plant (Toluca Mexico)
Controlled design change at the New Sabina plant
Trained quality staff and plant operators in statistical process control methodology
Investigated and resolved customer complaints utilizing root cause analysis
completed 8 D analysis and DOE implementation in response to customer complaints.
Developed new illustrated work instructions, control plans, and FMEA’s (Failure, Mode,
& Effects Analysis)
September/1998 - June/2000 Masco Tech Forge. Fort Wayne, Ind.
Manufacturer / Near-Net Forgings
Quality Manager
Managed quality assurance personnel and corporate quality improvement projects
provided leadership in quality management continuous improvement teams
Trained personnel in SPC, quality operations, and computer utilization
Developed new quality systems maintained ISO 9000 system
Created certification programs for quality analysts, coordinators, and auditors
Monitored Design change implementation between Japan & New Sabina Facitility
Developed automated computer control charting and capability analysis programs
Wrote lab / quality testing programs, analytical procedures, and work instructions
Jan/1971 – Sept/1998 Eaton Forge Division (Marion Ohio) Manufacturer / Forge Division
SPC Coordinator / Trainer
facilitated successful quality improvement / cost reduction team
Performed classroom training in Statistical Process Control for all Eaton Forge Div employees
Created work instructions and standardized operator control charts
Initiated and maintained capability Analysis
Participated in organization and development of customer complaint team
Assisted with organization and implementation of specifications development team
I Setup and implemented Design of Experiments for product & process improvements within the Eaton.
EDUCATION AND TRAINING
Harding High School, Marion Ohio
Marion Technical College 1980 / Associates’ Electronic - Electrical Engineering Degree
Zeiss CMM training
Instructed Basic blue print reading, & Statistics at MTC for three years 1994 ~ 1995
D. O. E. and ANOVA training
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